On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fits my head best out of all I have tried on.
Very comfortable helmet
Easy to find what I wanted and easy to place order.
Simple and easy. Did the measurements like described and everything fits great.
You guys apparently don't carry any thing for the HJC RPHC 70. So when I searched for this helmet on your site is shows other face shields for other helmets and I did not look closely and I bought a face shield, and other things for the wrong helmet. I was able to return the face shield and visor but unable to return pinlock due to I put it on the shield. So I am out $. I have been looking for a replacement face shield for my helmet but you guys don't have them.
Fast. However, the custom charges are a killer! Please do something about it.
Very easy site to locate items - great selection of products
I can travel and shop. Sweet My husband got a backpack with his new helmet purchase. I claimed it and loved it but he was not happy. So I ordered one for myself
Has some great products. I have a cycle gear jacket I bought years ago and I love it. Can't wait to try out my new helmet.
Very easy to shop with your company. Robert at the Peoria Az. Store helped me out and he is very knowledgeable.
Good range of products. Staff was helpful in finding the right item for my vintage bike.
Quick and easy. Cycle gear had a great selection and good prices. Reviews are helpful too
I called in and Mark answered the phone and helped me right away.
Easy to find what I needed based on product information and option to limit options based on my specific motorcycle. Placing order was easy and quick.
Helmet buying process worked well. I went into my local Cycle Gear and tried on helmets for the size. Didn't have the color I desired so I ordered through Cycle Gear on line, free shipping
Great store with many items affiliated to most all riders from full dress tour to dirt bikes. Quality items from Jackets, helmets and all equipment related to same.
11 days after ordering and the helmet I purchased has still not been shipped yet. I called and they said that is just the way it goes at Cycle Gear. Only order on line if you don't need the item for a long, long time. Makes you wonder why they do business that way. I did give two stars for the price and the customer service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greg, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.