Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Shipped within the given time period, product was as described and exactly what I needed
Store had the gloves I wanted, but not in my size. Employee that was assisting me checked stock in other nearby stores. None there either, so they helped by ordering the gloves I wanted in my size, and had them shipped to my door. Item that arrived in the one I ordered, and in the size I needed.
The product arrived in a short time after ordering and package was dropped with care. No damage to packaging or product
Every one there helps in finding what the product your looking for
Only place I was able to find what I needed. I did have to order it but the product was affordable and was taken care of quickly. The order was delivered when it was supposed to. I'll definitely be going there again.
Employees are great restorative nice good inventory and the people are great
Large selection. Alarming parts store. And Ryder apparel store
Friendly and helpful and awesome service from the manager
I needed a Gold Wing rear tire (no one had it in stock) they shipped it on time
This is a pair of small stiff pieces of screen with 2-sided tape on the sides. AND... you have to take off you front fairing and disassemble part of it to install (stick on) these things.! Had I known, I would not have purchased these.
Not a lot of things for my particular motorcycle but priced competitive with others...
The staff helped me figure out which stands I needed for my cycle, and which pegs I needed for my cycle to worked with the stand.
Ordered on line. Easy to order. Quick delivery to local store.
Seat in great condition and all hardware was there. Love the new solo seat!
The right size and fit for my bike! Just what i wanted very satisfied
Marissa is very good at what she does. Marissa has good customer service and treats her customers with respect and values there option. She is a great manager and represents cycle gear as a valued employee.
Shipped quickly and they are superbly rubbery. Bet prices too without going to that monster-type place.
I'm a new rider, went into CycleGear to check out sizes was helped out by an amazing gentleman. We tried on Helmets, Jackets & Boots. I ordered my gloves & boots, they shipped fast! Now to find an XS Helmet!
The boots look and feel great. The sizing is Euro and the size translator to US size is true so pay attention.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.