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CycleGearReviews 10,407

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,110
value
14
shipping
6,867
quality
10,175
This company responds to reviews on average within 3 days

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29,703 reviews

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Delaware
1 review
0 helpful votes
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Shoei Transition Shield
June 1, 2024

Super fast delivery and exactly what I wanted. A must get for the flexibility of not needing to swap shields which is a pain in *** on the RF-1400. Worth the price in my opinion 👍🏽

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Great product and fast shipping
May 31, 2024

Ordered the at2 exhaust for my r7 everything fit as expected and product came with fast shipping and also was well packed will be ordering from here again for sure

Date of experience: May 21, 2024
Arkansas
1 review
0 helpful votes
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Ordered a tire I think
May 31, 2024

Yup. Definitely was a tire that was delivered. Was installed by cyclegear same day

Date of experience: May 21, 2024
Kansas
1 review
0 helpful votes
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Love these boots
May 31, 2024

Just what I needed and on time, great price, free shipping was great too.
The sizing chart was accurate so no need to return and try another pair.

Date of experience: May 21, 2024
New York
1 review
0 helpful votes
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Cycle gear itself is great
May 31, 2024

The people are great. Unfortunately the jacket didn't fit!

Date of experience: May 21, 2024
Illinois
1 review
0 helpful votes
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Excellent customer service
May 31, 2024
Updated review

Had to return a helmet because of an issue with the way it fit. The cycle gear customer service was excellent in helping us return and select the right product.

Date of experience: May 21, 2024

Easy to do shopping at cycle gear
December 19, 2023
Previous review

Easy to do shopping at cycle gear

Date of experience: December 19, 2023
Texas
1 review
0 helpful votes
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The store manager (Travis) was extremely helpful to me as a beginner rider, he provided just the right information for me to pick out my first helmet and was very knowledgeable about the different options and brands.

Date of experience: May 20, 2024
California
2 reviews
0 helpful votes
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Always friendly and helpful
May 30, 2024
Updated review

Great experience, greeted when I walked in and Jordan was more than helpful with my trying on helmets. He ordered it for me and it arrived at my house the next day
I was amazed

Date of experience: May 20, 2024

Always helpful and good prices
February 25, 2024
Previous review

The employees are always there to give advice and personal experience

Date of experience: February 25, 2024
California
1 review
0 helpful votes
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Shopped around several different online retailers for the best price on two Shoei helmets and two Bluetooth intercom systems… CG had the best price but they had free shipping and they also set up our Bluetooth for free.

Date of experience: May 20, 2024
California
1 review
0 helpful votes
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Recent purchase
May 30, 2024

Quality products sold by a knowledgeable & friendly staff.
Alway a pleasure doing business with Cycle Gear!

Date of experience: May 20, 2024
Virginia
1 review
0 helpful votes
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Great customer website interface and fast shipping and smooth transaction. Thank you!

Date of experience: May 20, 2024
Kansas
1 review
0 helpful votes
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Tire service is poorly managed
May 30, 2024

I was notified on Tuesday afternoon that my tires had arrived at Cycle Gear. I immediately put my bike on the lift, removed both wheels, and delivered them to Cycle Gear Tuesday evening. I spoke with the store on Thursday to ask for a status report and the best they would promise was Friday evening. I actually got a call mid-morning Friday and picked up my wheels. The Queue system is ridiculous! I SHOULD have been told to bring my wheels in Friday morning because of backlog=2 more ride days!

Date of experience: May 20, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We have passed this onto the Manager. We hope to get things right next time. Thanks for letting us know.

Georgia
1 review
0 helpful votes
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Pants Exchange/Return
May 30, 2024

I purchased a pair of Sedici Marco2 pants. Within a year I had to exchange them twice. Once the zipper broke and the second time because the Velcro was coming disconnected from pants in two locations. I am very thankful that the pants had a warranty. I did upgrade to a pair of Klim pants this time. I would have liked to be able to try them on before purchasing like I was able to with the Sedici pants. Your staff was very knowledgeable and was able to help with suggestions about a better quality product, since I was having issues with the Sedici pants. The pants were delivered in a decent time frame. The fit was good. Hopefully these will hold up to almost daily use while commuting.

Date of experience: May 20, 2024
California
1 review
0 helpful votes
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The experience was easy, smooth and hassle free. I was able to get my part order to a local store.

Date of experience: May 19, 2024
Michigan
1 review
0 helpful votes
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Title pretty much says it all.

In addition, I'd like to say that the place is friendly enough that my GF could go in there without me to get something, be treated with respect and be very comfortable with the staff.

Date of experience: May 19, 2024

Easy to find product and easy to check out
March 1, 2024
Previous review

Easy to find product and easy to check out

Date of experience: March 1, 2024
Tennessee
2 reviews
0 helpful votes
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I walked into the store and was greeted immediately by the manager on duty at the time, he asked if there was anything he could do to help and I didn't have any questions at the time, but when I came back later he was super helpful and gave me a lot of great advice, the second time I came in was just as good with different people, they helped me get my helmet set up with my Bluetooth speaker and gave me even more advice and helped guide me to what might suit me best for when I choose to purchase a motorcycle.

Date of experience: May 19, 2024
Washington
2 reviews
0 helpful votes
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Received Product as Promised
May 29, 2024

I was able to track the product that I ordered. The store contacted me shortly after the tracking showed that it was delivered to them.

Date of experience: May 19, 2024
Arizona
1 review
0 helpful votes
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My order was acknowledged within 24hours by em, then shipped on time and acknowledged by em and received on time and in perfect condition. I couldn't ask for better service in a day when service is greatly missing in today's society. Thanks for a refreshing experience.

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Seamless transaction
May 29, 2024

For some reason, Cycle Gear just works for me. I try them first.

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Great boots and easy returns
May 29, 2024

I bought the wrong size boots and had to return them. Easy to return to the store. Bought the right size online since the store didn't have it in stock.

Date of experience: May 19, 2024