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CycleGearReviews 9,244

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
986
value
14
shipping
5,707
quality
9,024
This company responds to reviews on average within 4 days

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26,668 reviews

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Texas
1 review
0 helpful votes
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The best
June 23, 2024

Had a small issue that was quickly and professionally resolved. All stores can only aspire to be this good..

Date of experience: June 13, 2024
Texas
1 review
0 helpful votes
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Just awsome
June 23, 2024

Staff very friendly always smile, the share the passion about motorcycles wich is really important

Date of experience: June 13, 2024
Alabama
2 reviews
0 helpful votes
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Great customer service
June 23, 2024

Easy to order a tire and they mounted it same day. Super easy to work with.

Date of experience: June 13, 2024
Ohio
2 reviews
0 helpful votes
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Great customer service!
June 23, 2024

I went int o look at 3 different helmets and the person helping me was amazing. Guided me through the pros and cons of each helmet (even though I had read reviews online, the feedback was very helpful).

Great purchase and the helmet fitts perfectly!

Date of experience: June 13, 2024
Texas
1 review
0 helpful votes
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Always 1st class
June 23, 2024

The guys are friendly, knowledgeable, and always super helpful.

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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Ordered new tires & they were delivered quickly and with acceptable date codes. Like to order from Cycle Gear cuz if I have to return or have an issue with anything I can just go to my local store. So far never an issue.

Date of experience: June 13, 2024
Massachusetts
1 review
0 helpful votes
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Awesome price
June 23, 2024

Great for the price for casual use. Shipping was super fast.

Date of experience: June 13, 2024
New York
1 review
0 helpful votes
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Fast shipping
June 23, 2024

Satisfied with the shipping and price and good customer service at the store too

Date of experience: June 13, 2024
Georgia
2 reviews
0 helpful votes
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First time buyer
June 23, 2024

Newbie to the motorcycle world and just a passenger. With Kevin's help I found the right helmet with a tinted bubble shield. The price was very reasonable. My first ride with my own gear was amazing!

Date of experience: June 13, 2024
Oregon
1 review
0 helpful votes
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I came In to get a never visor for my helmet,they didn't have them in stock witch was no big deal and I asked him to order one, this is were the customer service started to fail.
This request was a huge burden on the guy behind the counter. He made me feel like I was incredibly inconvenient for such a request.
After ordering the product they said it would be there in 7 to ten days. Now I live 200 miles round trip from this shop In springfield. On the seventh day I called because I happened to be in town just to see if it had came in. The guy on the phone said he had no time to look and he would call me later if it was there. I tried to explain that I do not live around the corner and he rudley said in slow broken pauses I WILL. CALL. YOU. WHEN. IT GETS HERE! And then hung up. I did get an email when the product arrived and just wanting to make sure it was there I called again thinking that that guy was just having a bad day and in no way could I be treated rudley a third time... I was wrong. The third time they said did we call I said no but I got an email just want to make sure it's there before I drive e from the coast to your shop. He begrudgingly Chen rudley said it's here and hung up the phone abruptly. I will travel to a different store but will not choose to buy from these guys again.

Date of experience: June 13, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Indiana
1 review
0 helpful votes
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Customer service at Cycle Gear was exceptional. They made the order process and delivery process very easy.

Date of experience: June 13, 2024
Vermont
1 review
0 helpful votes
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It's a joy knowing I can find a good selection of women's motorcycle gear on the CycleGear website.

Date of experience: June 13, 2024
Washington
1 review
0 helpful votes
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Marginal
June 23, 2024

Marked the rim with white grease pencil for side where rt. Angle valve should point. Installed incorrect. I waited for it to be corrected. Note:there is plenty of room on work order to write instructions!

Date of experience: June 13, 2024
Arizona
1 review
0 helpful votes
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Quick response with great service
June 23, 2024

Good description of item. Exactly as described and just what I needed.

Date of experience: June 13, 2024
Connecticut
2 reviews
0 helpful votes
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They sized me up with a similar helmet, they ordered then one I wanted and it I came quick.

Date of experience: June 13, 2024
Pennsylvania
2 reviews
0 helpful votes
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Product was Great!
June 23, 2024

The boots I ordered are great and fit perfect. The Sedici boot is a very good looking boot. Shipping was annoying since someone scanned my package incorrectly causing it to be stuck for an additional 4 days. Everything else was great

Date of experience: June 13, 2024
Virginia
3 reviews
2 helpful votes
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Quick Shipping
June 23, 2024

I had a pleasant experience shopping online for what was needed. Easy to navigate through their website.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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Good product
June 22, 2024

The product is excellent. But delivery time is not. When Amazon delivers in two days, waiting for a couple of weeks feels like waiting forever:-)

And yes, I chose a larger size, and it fits perfectly.

Date of experience: June 12, 2024
Alabama
1 review
0 helpful votes
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Very comfortable
June 22, 2024
Updated review

The item was received when it was promised and is very comfortable.

Date of experience: June 12, 2024

Windscreen
March 23, 2024
Previous review

Received rather quickly and in good shape as expected.

Date of experience: March 13, 2024
Louisiana
2 reviews
0 helpful votes
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Great product
June 22, 2024

Easy to navigate, the customer reviews were very helpful. The size chart was spot on. I would recommend this product to anyone looking for a quality product for a fair price.

Date of experience: June 12, 2024