On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Customer service chat was great, they helped complete the order so I didn't have any surprises after my large items delivered, they showed up via fed ex in less then a week! Thanks!
Spoke with employee about ordering a couple of new helmets for our new motorcycle. He was very informed and helpful.
Ordering process is easy and convenient. Delivery to closest store makes pick up a breeze.
I performed the measuring of my head Exactly as described, but when I got the helmet, found it to be too small. Schuberth helmets fit more snug than any other helmet brand. After reordering the next size up, I find it to be rather snug too, but hope it will 'wear in' in due time. The snug fit it what gives them the low wind noise everyone talks about. I have yet to find out, as I am waiting on new headsets for both helmets. Looking forward to a quieter ride then my previous helmet.
I had great service and excellent communication for my order
Store was great. Shipper was trash and shipped from 2 different warehouses.
No clue what to say. The guy I talked to in the store was very helpful.
I had stopped in to order some motorcycle tires when I got there I didn't really know what size I needed but Kirby helped me out and got me the sizes I needed and the tires were a good price when I went to pick him up only one was there and I had already dropped my bike off at the tire shop so I took the one tire had them install that the other one came in they personally took it down there for me and it got installed the same day I was on a time crunch I really respect the cycle gear family for helping me out when a time that I needed it I really appreciate it and I will come back to buy some more stuff from cycle gear and Kirby himself good people and good business I really appreciate it
Bought a set of barkbuster plastics for my 300l. They were apparently the wrong set that does not attach to the standard wrap around metal guards and did not include screws. These worked.
Quick turnaround for ordering and mounting and balancing my rear tire on my motorcycle.
Ordered what I thought was stock size tires for my new bike. Was not the car. But the return was made super easy by the very helpful staff.
This was our second Bike cover we purchase thru Cycle Gear as they were the same cover and the lasted one was several years old (in the Texas heat be luck it last a year). We have purchase a lot of stuff from Cycle Gear online & in store and we have ever had a problem.
Product what was expected but when ordered no updates on delivery until I called to inquire after stated delivery date. Product was missing label for delivery so delayed several days.
Site said in store at Hoover, it shipped to my house not even the store
Ordering was quick and easy. The ignition coil was of high quality, with a higher output than the original and at a good price. Shipping was free and arrived a day early.
Good price. Just as described. Description was better than other cites.
Love the store love the service but y dont yall a revzilla just become one its all the same products few thing they have that yall don't and the same for yall
Ordered my helmet and gloves got it in a timely manner had help as well in great service at the shop to get everything set up
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.