From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy and fast! Received my package in two days in perfect condition!
Surprises with how fast and easy install was and how small th product really was. Fixed my f1 light immediately.
Had a difficult time getting back to my address to correct typo. Tried to use chat -guess I stumped the BOT, no help there. S9igned out and started over.
End result was opted to ship to store. Great system, Emails gave expected shipment arrival, and notice rec'd when items at store a day ahead of shipper's estimate. Store folks VERY accommodating.
Had a difficult time getting back to my address to correct typo. Tried to use chat -guess I stumped the BOT, no help there. S9igned out and started over
They made it easy to return the jacket. The sizing of the RSD women's jacket was too small in the diameter of the arms and body. The large was cut for a very slim lady.
I signed up for a 10% off promo code and when checking out I couldn't use it. Not happy about that. Needed to return an item and return page wouldn't load. Luckily someone from customer support did quickly respond to my email and helped me with my return. Very happy with the quality of the product and fast shipping time.
I signed up for a 10% off promo code and when checking out I couldn't use it. Not happy about that.
Very helpful staff. Helpful and supportive
Well stocked and knowledgeable team
Signed up for membership and 2-day delivery, but delivery took 8 days (and was sent to the address next door!)
Having an older phone means it's less likely to walk in to the store and finding a case for the specific phone model. Thankfully, warehouses are a thing, and Cycle Gear allows for delivery to the store! Got an email once the order was sent out from the warehouse, and another when it was delivered to the store. Local staff was friendly and helpful in verifying that what came in was ideal for my equipment.
I walked in and they had the Shoei in the size I needed. I got to try it on and an associate helped with the fitment. Unfortunately, they didn't have the color I wanted in store but they were able to order and ship it to my door and it arrived in 2 days! I would recommend anyone looking to buy their first helmet to buy from Cyclegear.
I tried many helmets ( mostly online orders) but had to return quite a few. The issues were mainly uncomfortable fit or a little too big. The staff at the Knoxville Cycle Gear were great. Very patient and understood the importance of a correct fit. After many helmets I fell in love with the Arai Regent X helmet. It is very comfortable and fits me perfectly. Very satisfied with Cycle Gear, especially the staff in Knoxville Tn. Thank you all.
Cycle Gear is a great store for all your motorcycle equipment. Knowledgeable and friendly.
I ordered a set of progressive shocks that were discounted because they were "slightly blemished." The rubber inserts were dry rotted and completely cracked thru to the point that they could not be installed. It was obvious they had been installed and had a quite a bit of milage on them. When I called to return them I explained all that to the rep and he said that's what slightly blemished means. Really?
We do apologize. We see a return authorization has been sent. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I ordered two tires. The shipping from time of order to the Modesto store was very quick, I believe only two days and the I picked them up in store. Nothing against CycleGear, but one of the tires wasn't as new as I would have hoped. The rear was made in early 2024 the front was early 2023, not an issue at all. Got both mounted and they look and perform great on the bike.
A lot of variety of motorcycle helmets and gear to choose from, fast service, great experience.
Fast and easy I ordered tire online delivered to the local Cycle Gear had it mounted and balanced rolling again within 3 days
Easy to use! Had order shipped to store for an easy return but wasn't needed fit was just right. Staff was friendly and helpful.
I wanted to take a moment to commend you for the outstanding service I received during my recent purchase. I ordered the Shoei SRL-Mesh Bluetooth Communication System by Sena, and it arrived promptly and in perfect condition.
Your efficiency and dedication to customer satisfaction are truly appreciated. It's always a pleasure to do business with a company that values its customers and delivers on its promises.
Thank you again for the excellent service. I look forward to shopping with Cycle Gear again in the future!
Placed order easy, received order timely,was a good purchase
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.