Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Classic case of under promise over deliver. Arrived a day early :)
Ordered to store because of possible porch pirates in neighborhood. Ordered on Sunday had email notifications package was ready to pickup on Wednesday
Fácil y sencillo de integrar el pedido y la entrega mas sencillo y rápido
It won't stay connected with my phone. I went back to cycle gear for help. He told me it needs updated and to just plug it into my computer, all that did was charge the helmet.
Only thing I would suggest is that Cycle Gear changes their policy to restock once the units hit 1, not 0. This way you have more sizes available rather than out of stock. Zero issues with the employees, great service!
Nice looking helmet, great fit. Tried on a bunch of helmets at the store, this one fit best
Was met as soon as i came in the door and helped to pick out a new helmet. Didn't have color I wanted in stock but ordered it online for me at the instore price.
This is a one stop shop for all your motorcycle needs. Lots of helpful information on the products, great service and guidance and the delivery was quick. I had my purchases within days. Customer service is responsive.
I had ordered a pair of boots online. When I opened the item, the tags had been removed and the sole had wear marks on them.
I went to the store for a replacement helmet for my old one that I was retiring. Attendant was helpful, however the only helmet available for what I wanted was the display. I accepted and they went to the back to get the other parts(chin skirt, and pinlock). It wasn't until I got home an hour away that I found neither of these parts were the right size. Went back the next day. They brought me the "right" parts, still wrong. Went back the 3rd day with the helmet decided not to leave until it was fully assembled. That days attendant did they're best but couldn't produce the right parts, (I assume they're filing system/capability checking software needs work). We settled on returning the un used helmet and ordering a new one be sent to my house. Fresh helmet was perfect with all the parts, happy with the end result, should have just ordered it in the first place. Would have saved me 4 hours of driving. Because of the effort put in day 3 and my overall satifaction with the helmet, I give 3 stars.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Lance and Chris were not only a wealth of knowledge but were fast, efficient and made the whole buying experience easy and enjoyable with fitting my girlfriend with a new helmet and connecting the intercom system too!. Thanks to everyone!
Knowledgeable staff who will go out of there way to make sure you are taken care of. Also fast shipping.
Very quick delivery for an emergency part needed super happy with those
I purchased the Alpinestars Tech Air 3 airbag vest from cyclegear.com and saved 60 dollars because it was an open box sale. The item arrived in like new condition and included the owners manual and charging cable. After the initial charging, everything appears to be functioning perfectly. I am very happy with cyclegear.com and this purchase.
Fast shipping and good product will shop again in the future
I purchased an AGM battery 12 months ago. However, my older motorcycle didn't have the correct charging amperage to keep it charged to full capacity. I exchanged it for a conventional lead acid with minimal effort.
The saleswoman Lorena was very knowledgeable and helpful. I tried several items, and she gave me thorough information about the products for the purchase on that day and future purchases.
I found what I needed with no issues and it came it very quickly
I received my tires very quickly. Good quality products. No issues at all.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.
We see you spoke with an agent and they have arranged for a return. We do apologize. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.