business logo of CycleGear

CycleGearReviews 8,972

4.7

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


How would you rate CycleGear?
grey star
grey star
grey star
grey star
grey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
967
value
14
shipping
5,434
quality
8,757
This company responds to reviews on average within 4 days

Instant Feedback

25,899 reviews
California
1 review
0 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Send Message
Share Review
Report Review

Sales person at Palm Desert store was not able to print a sale receipt do to computer issues, I'm the kind of person that does not rely on wireless receipt, paper is always better for me. Sales rep at store has complained about the IT support there.

Date of experience: September 28, 2024
California
2 reviews
0 helpful votes
Follow Tommy J.
Unfollow Tommy J.
Send Message
Share Review
Report Review

Great Helmet Brand for the Price
October 8, 2024

I purchased this helmet at a great sale price because of the color and the brand. The checkout was fast and easy and the product arrived in excellent condition.

Date of experience: September 28, 2024
Georgia
2 reviews
0 helpful votes
Follow Greg and Kathy B.
Unfollow Greg and Kathy B.
Send Message
Share Review
Report Review

Hiram, Georgia USA
October 8, 2024

The cree at the Hiram Georgia store are the best. They are very helpful and knowledgeable about the various products (helmets and communication equipment) and were very knowledgeable understanding when we had to return some items. They made further recommendations to my wife and me. Would recommend them to anyone.

Date of experience: September 28, 2024
North Carolina
1 review
0 helpful votes
Follow WILLIAM B.
Unfollow WILLIAM B.
Send Message
Share Review
Report Review

Online and in person
October 8, 2024

Had a great experience online and in person. Raleigh, NC. Great prices also. Good customer service.

Date of experience: September 28, 2024
Texas
2 reviews
0 helpful votes
Follow Jerun X.
Unfollow Jerun X.
Send Message
Share Review
Report Review

Great customer service
October 8, 2024

My wife and I went in to get her gear but unfortunately this store didn't have everything she found online. The guy helping us ordered everything and said if it doesn't fit they will order something different or a larger size, no charge. That was really cool. Thankfully when it came in it all fit.

Date of experience: September 28, 2024
Tennessee
1 review
0 helpful votes
Follow Matt O.
Unfollow Matt O.
Send Message
Share Review
Report Review

Always a good experience
October 8, 2024

Fast shipping. Excellent service from the guys at my local store.

Date of experience: September 28, 2024
California
1 review
0 helpful votes
Follow Charlton P.
Unfollow Charlton P.
Send Message
Share Review
Report Review

Anthony
October 7, 2024

I called trying to fit my Thruxton with new tires. I'd checked many sites for recommendations. I called your Pasadena location and spoke with Anthony. Not only did he recommend a set of tires that I love, but he prepared my order so that I could walk through the doors, hand him my card and still make it to in time to pick up my niece from school. That's old school service.

Date of experience: September 27, 2024
Tennessee
2 reviews
0 helpful votes
Follow Kenneth K.
Unfollow Kenneth K.
Send Message
Share Review
Report Review

Thumbs Up
October 7, 2024

I ordered a windshield from CG where the description said "returned item" and "minor blemishes". I got a discount due to the return and blemishes. I didn't really find any blemishes on the windshield. I was very pleased with the windshield. It's now on my bike.

Date of experience: September 27, 2024
Arizona
1 review
0 helpful votes
Follow Matt W.
Unfollow Matt W.
Send Message
Share Review
Report Review

Always a good shopping experience
October 7, 2024

The folks at the Peoria AZ store are awesome. Genuinely friendly, knowledgable and super helpful. They have made some really great suggestions when I've been trying to decide on gear or parts. Thank you!

Date of experience: September 27, 2024
Florida
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

Tires and tubes
October 7, 2024

Ordered some new shinko 241s for my bike and some tubes, they showed up in 3 days!

Date of experience: September 27, 2024
Missouri
3 reviews
0 helpful votes
Follow Gary J.
Unfollow Gary J.
Send Message
Share Review
Report Review

Great Customer Service
October 7, 2024

Was shocked how quickly my return was handled and store credit given. I was out $36.00 for shipping my helmet back.

Date of experience: September 27, 2024
California
1 review
0 helpful votes
Follow Sergei K.
Unfollow Sergei K.
Send Message
Share Review
Report Review

Always meet my expectations
October 7, 2024
Updated review

Bought three times online, every time it was without any issues

Date of experience: September 27, 2024

Motorcycle jacket
July 28, 2024
Previous review

Staff were very friendly. Helped to order necessary accessories online, answered for all questions, helped to find item in my budget

Date of experience: July 18, 2024
Texas
1 review
0 helpful votes
Follow William K.
Unfollow William K.
Send Message
Share Review
Report Review

Easy to sign in and purchase once I navigated around all of the links to buying it from Amz

Date of experience: September 27, 2024
Minnesota
1 review
0 helpful votes
Follow Anthony S.
Unfollow Anthony S.
Send Message
Share Review
Report Review

Good transaction
October 7, 2024

It was good. I ordered one part it showed up in a timely manner.

Date of experience: September 27, 2024
Michigan
1 review
0 helpful votes
Follow LadySilence W.
Unfollow LadySilence W.
Send Message
Share Review
Report Review

I ended up using two devices to look up and compare the different armors I was looking at because I was having a hard time switching back and forth between them to see what the differences were. Once I decided what I wanted, it was simple enough to add to my cart and check out. Items arrived exactly on time, unlike the stuff I ordered from a different site that I had to cancel because the back-order got postponed. CycleGear had it in stock and in enough abundance that I had choices of which brand to get.

Date of experience: September 26, 2024
Oregon
1 review
0 helpful votes
Follow Chelsea S.
Unfollow Chelsea S.
Send Message
Share Review
Report Review

Came in and there was no women's boots at all to try on, had to try on similar brand in Men's sizing which is different so then boots came and did not like and fit same as the men's

Date of experience: September 26, 2024
Kimberly E. — CycleGear Rep
11 months ago

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Texas
1 review
0 helpful votes
Follow BILL N.
Unfollow BILL N.
Send Message
Share Review
Report Review

Chico boys top notch
October 6, 2024

Chico guys are very knowledgeable and professional would buy from them again.

Date of experience: September 26, 2024
California
1 review
0 helpful votes
Follow Alan C.
Unfollow Alan C.
Send Message
Share Review
Report Review

New Rider
October 6, 2024

This place is awesome! Shout out goes to Brandon amd Danny! Thank you guys for all the tips and helping me get the right gear since I'm a first time rider! Everyone at the store is friendly and willing help you get whatever you are looking! My favorite store!

Date of experience: September 26, 2024
New York
1 review
0 helpful votes
Follow Edward D.
Unfollow Edward D.
Send Message
Share Review
Report Review

Cyclegear is top notch
October 6, 2024

I ordered a helmet on Sunday and had it by Wednesday! Fast service and great price!

Date of experience: September 26, 2024
Texas
1 review
0 helpful votes
Follow George G.
Unfollow George G.
Send Message
Share Review
Report Review

Tire purchase and Install
October 6, 2024

Everyone was on point and very professional. Will return in the future.

Date of experience: September 26, 2024