From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Will definitely be shopping here again they are great at what they do.
The product i purchased got never delivered to me. They just say the courier service said they delivered my package to locker room(i wasn't registered to any locker service). When I contacted the customer support they were rude and didn't try to help me. They didn't even respond to my emails.
Great service. Helmets shipped to local store. Quick delivery. Store personnel very knowledgeable and paired helmets for us! Thx
Thx for letting me know that this item is available
Staff was knowledgeable and friendly. Different locations to.choose what you are looking for.
The box is very damaged. It is a gift so recipient has not yet tried the product.
Found exactly what I was looking! My order was processed and shipped out quickly and received earlier than expected! Thank you!
All was good until I received my new helmet. When I opened the box, the inner box containing the helmet appeared to have already been opened. Additionally, when I connected my bluetooth helmet to my PC, I discovered the helmet had already been connected to someone else. So far, everything seems to be OK but I am feeling that this helmet was a return and was reshipped to me. I am not feeling too good about that.
The purchasing experience was great. The shipping experience was horrible. UPS to USPS. Package ends up in no mans land, each shipper points a finger at the other. Crazy! My item finally arrived, and all is good. Just a bit frustrating with the shipping end of it.
I ordered riding boots online from Cycle gear based on YamiNoobs review. CycleGear shipped and delivered in two days. Amazing. Size was spot on and I couldn't be happier. I love how if anyting is not right I can also just bring it back to their local stores if needed. Win win. I'll be back for my future riding gear needs. Great selection.
Sadly I had to return the boots. Just too hard to put on. I will search for other options. The return was excellent I got back all my cash I paid.
I went to my local Cycle Gear to pick up a new visor for my Shoei Neo-tech 2 and they didn't have it in stock so they ordered it and shiped to my house! It was there in 2 days.
It's was great they were very helpful with me buying my first helmet
Paid extra for overnight shipping and product arrived in 5 days. Customer service didnt help at all with credit card issue on 2 order. Cycle gears internet platform would not allow me to use my card and cs said it was the billiing info on my card that wasn't matching. I called my bank to validate my card information and proceed to attempt my order woth no success. Cycle gear ca continuing to say it was my cards billing info. I attempted 4 more different cards and the cycle gear platform would not accept my forms of payment. I attempted to place order with my sons card and same issue arose. Customer service had zero answers for me and basically left me with no options to place and pat for my order. Ultimately i had to use the zip option and it finally went thru. Will not be ordering from cycle gear again.
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Got my items and love them. They were as expected and installed easily
Jesse was so knowledgeable and helpful. I will recommend and won't hesitate to go back
The female that helped me was very genuine.As if I'd been there lots of times. Her customers service was excellent 👌.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Satisfaction with the professional service and accessibility of products, hands on assistance and advice!
The price I paid for the tire was competitive with buying it online. Then there was the free delivery!
My dad and I went into this store to buy a full face helmet. The sales associate was very helpful, but not intrusive and did not hover over us. I tried a number of helmets, and once I selected one the associate ordered a new one online and it was shipped directly to my house. It arrived 3 days later and is exactly as expected. I'm very happy with it
Works great, good quality and very solid. I recommend it, thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.