On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Found a great leather jacket on the Cycle Gear site. It's very well made and provides excellent protection. It is also a good looking jacket as well as comfortable. Thanks Cycle Gear.
Wanted to have a real gift card delivered, not an e-gift card
Easy peasy as usual service and staff rock in this time of inflation it is so hard to buy any thing from stealer ships without feeling violated lol cycle gear continues to have decent prices and great service the store in Lewisville TX is the best experience so far and I will continue to buy there and online in the future keep up the great work
Good products good prices. Delivery was quick. Unfortunately the jacket I ordered was too tight through the shoulders but was a really nice jacket. Return customer service was great!
The crew Cycle gear fantastic. They're all motorcycle enthusiast, each with knowledge of the range of motorcycles from dirt to adventure to performance Street. They've never tried to upsell me, rather they treat me like a riding, buddy, directing me to the appropriate solution with my budget in mindthey've created a lot of trust.
I am using Cycle Gear because they have a local store and I like to support retail store before online. Challenge is… everything ends up being out of stock, which is ok. But, if I'm going to buy online, Amazon delivers next day or maybe 2 or 3 days. But Cycle Gear took more than a week
Need to improve the shipping process Left Cycle Gear quickly But sat at UPS for days
Smooth purchase process, joined the annual club and received a good discount.
Boots were out of stock but the very helpful store sales person ordered boots for me and they were shipped to store. Got an email when they arrived, went by store to try them on and pick up. Don't know the sales person's name, but she was knowledgeable of product line and was very pleasant and helpful.
Fast shipment. Very easy to order. Would use your site again!
My buyer experience was great. I placed my order on Saturday and by Monday night my item had arrived - ahead of schedule. Thanks.
I looked, saw what i want and i just got it!
Cyclegear is always good!
I hate shopping for clothes online because I'm old school and I need to try things on before purchasing. Luckily cycle gear makes returns and exchanges very easy.
I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.
The new motorcycle battery would drop.4 volt overnight. Store declined refund or exchange saying the
Tester passed it.
I bought a new helmet that had all kinds of new technology. It a modular helmet with Bluetooth and even has a separate sun visor. Even though they didn't have my size in the color I wanted, they were able to ship it to me in less than two days. Worth every penny. And the staff was patient and friendly while I made a decision.
Great store and product but the Asian kid associate who assisted me wore a bullet proof vest and a gun on his side. This is Nevada and I'm pro-guns but really weirded me out. Next customer may not be as accepting. 🤷‍🤷‍
Exactly as I pictured, perfect fit and material can't wait to purchase more
I went in for a gift card and decided to look around.
Ive been looking for a front tire with reasonably good pricing. Found the best deal on a Dunlop. Thanks guys i highly recommend you. Merry Christmas team
Everything I ordered arrived on time and in good shape. Very satisfied with the experience.
Fairly easy to navigate the website. I would prefer the dirt bike category to have a section below it for protective gear and sub menus for each type.
Any time I go into a CycleGear and bed help, the people are very friendly. Returns are easy and their prices are competitive
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.