website thubmnail of Cuztomboxgifts
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Florida
1 review
7 helpful votes
Follow Danielle S.
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Bought a "rug". They say "rug" but what they mean is blanket. It's so thin my fan could blow it away! I wasn't expecting great quality but I was expecting better than I got. There were many bald spots where white showed through the image. Plus an ugly white border that was not pictured in description. I see now others have same results. Working on getting refund back, trying to go through their rules, but I had to send multiple emails to multiple addresses to get a response. Hmm, almost like they don't want to be contacted! The order confirmation email said to reply if there was an issue. When you reply it goes to an invalid address. We'll see how this goes.

Date of experience: September 20, 2020
California
1 review
4 helpful votes
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I as most people here ordered without looking at reviews. I'm totally disappointed. It took almost a month to get my order and than when we received it was a disappointment. The twin comforter cover is 12 inches shorter than any comforters I have for my sons twin bed. It's ridiculous. When you email customer service the email address doesn't even work. This company is a scam and should be shutdown.

Date of experience: November 1, 2020
Washington
2 reviews
0 helpful votes
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It's a whole scam
January 12, 2021

I spent 70 bucks on a rug and it never even arrived. Though having read other reviews, it seems I'm not missing much. They don't respond to emails. This company sucks. Read reviews before spending!

Date of experience: January 12, 2021
Iowa
1 review
0 helpful votes
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Terrible quality
December 21, 2020

Do not order from this company. The poorest quality i have ever seen. I paid $60 for a sherpa throw and it looks more like a thin sheet. They should be ashamed ripping hard working people off. I should of read the reviews before my purchase. I hope I can help someone else not to make the same mistake I did. Would give it a minus 5 if I could

Date of experience: December 21, 2020
Texas
1 review
4 helpful votes
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-100 if possible
September 28, 2020

Besides all the horrible reviews for this site even on facebook. This company feels its ok with stealing art work, or allowing whoever pumps out their crap items to steal designs from other artists. Giving no recognition or giving money to those who created the original work itself. A friend of mine works hard for what she creates and she does amazing designs has had more than one of her works stolen and used on this site. Avoid this scam site and give nothing to this rotten company that has no real respect

Date of experience: September 28, 2020
Oregon
1 review
2 helpful votes
Follow Chasity b.
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I totally should have read these reviews before ordering. It took forever to receive the 2 blankets i ordered, both as gifts and when they arrived they both had misspelled words, umh kind if a big deal when the blanket it one big quote. Sent an email explaining, but have received no response.

Date of experience: November 14, 2020
Florida
1 review
4 helpful votes
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Would never use again
September 11, 2020

I ordered a bedspread on 7/31. Received notification that it shipped 8/14 which is a long time in itself. Today is 9/11 and still no comforter that I paid for back in August. Was provided an inaccurate tracking number so no way to even track. Asked for a refund and now disputing charge. Horrible customer service to not happily refund for something never received. Would never recommend or use again.

Date of experience: September 11, 2020
California
1 review
1 helpful vote
Follow Cheryl C.
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I ordered 3 items- 2 "quilt blankets" and a rug. The quilt blankets are 2 pieces of material sewn together. There is no "quilting"- I wanted them for gifts for people to get cozy and read. Very disappointing. I also ordered a rug. Again, just 2 pieces of material sewn together- does not resemble a rug in any way. The colors are garish and the material is cheap. I tried contacting the company- I think the responses are form bots. They offered a 20% off for "next time"- there will be no next time. They also offered a 20% refund. I don't want these items. I want a full refund. They finally told me to ship them to Hong Kong (they were shipped from US addresses)- the postage on that is almost as much as these are worth. If I could have posted with minus stars, I would have!

Date of experience: December 13, 2020
New York
1 review
2 helpful votes
Follow Joanne K.
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Buyer beware.
Like others, I purchased something without looking at reviews first. It was a circular rug (and I use the term lightly as it was more like a lightweight towel) with a circular pattern which was not even centered on the rug. Returned to address found on website (Columbus, OH) which was sent back as addressee unknown. Emails to their customer service are un-deliverable. This was a $100 hard lesson to learn for me. Stay away.

Date of experience: November 11, 2020
California
2 reviews
0 helpful votes
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No customer service, no returns
December 24, 2020

I purchased 2 bedspreads from them. They were cheaply made, the lining did not match and they were too small for the bed.
The company refused a refund and kept offering discounts on future purchases. The emails often bounced and they finally ignored me and I am stuck.
The site is misleading with customer service being important, returns and refunds available and they appear to be domestic. All of this is a lie. They are overseas, no refunds are available and there is no customer service.
Do Not Buy!

Date of experience: December 24, 2020
Pennsylvania
1 review
0 helpful votes
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Scam
January 7, 2021

Never will I order anything from this website. Won't refund money- no phone number to call, they don't respond to emails.
Never got the blanket- apparently the shipping cargo refused to pack it. So I lost out on $60.00

Date of experience: January 7, 2021
Maryland
1 review
5 helpful votes
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Terrible
August 30, 2020

I ordered a $90 gold mud cloth rug, that arrived as a orange, yellow and black fleece type blanket type piece of material. When I try to email, it was returned as undeliverable.
I didn't receive any documentation to use for return

Date of experience: August 30, 2020
Colorado
1 review
1 helpful vote
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Rip Off
October 29, 2020

If I could give a zero I would. I ordered an 85 bed set and got one sheet! It took well over a month to get the thing and got the run around whenever I inquired about it! Read the reviews don't buy from here!

Date of experience: October 29, 2020
Maryland
2 reviews
8 helpful votes
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Scam
December 14, 2020

Ordered a comforter set and a throw blanket for my wife in november. Got all kinds of emails saying getting it ready then it was stopped at customs. Now the email i send always comes back with a differend address. Fake scam jus lost money.

Date of experience: December 14, 2020
Virginia
2 reviews
7 helpful votes
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Ripoff
October 21, 2020

If I could give them no stars I WOULD. Finally received the blanket I ordered. Nothing like described. I ordered a plush warm blanket with a border. I received a ultra thin blanket with no border and no comfort. Colors looked different also. Been trying to get a refund for over a week now. They offered me 30 percent off my next order. I would NEVER order from this company ever again. I responded I pass up there order and want a full refund. Still haven't heard back. I would stay away from this company.

Date of experience: October 21, 2020
Texas
2 reviews
2 helpful votes
Follow Shivaria W.
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There return policy is non existant. They give you the run around. The merchandise is inferior to anything of good quality. This was so disappointing and I have yet to get a refund. They are refusing to even accept the return. I contacted the Hong Kong Better Business bureau and reported them. But I will not stop until they are out of business.

Date of experience: November 12, 2020
California
1 review
2 helpful votes
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I ordered way back in August never received anything even tho it said it was delivered paid 89.99 plus tax and shipping they gave me a fake tracking number no way to email them the email is not valid not responding to phone call all around bummed I will never order anything from them ever again

Date of experience: October 9, 2020
Minnesota
1 review
1 helpful vote
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STAY AWAY CHINA JUNK
December 20, 2020

You do not want anything from this outfit. 28 days to get it from China and your Return is 30 days. No emails, no phone numbers, no easy way to return. Had to have credit card step in and get money back. Stay away as these blankets are Faded and junk.

Date of experience: December 20, 2020
Vermont
1 review
2 helpful votes
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THIS COMPANY IS A SCAM!
December 5, 2020

Absolutely don't order from this site. I ordered what I thought was an Army camouflage comforter for my grandson. It took over a month to get it. When it arrived what a piece of trash. It was like two bed sheets sewn together and no filling in between. Trying to contact the company was impossible. The *******@cuztomboxgifts.com, was a bogus website. I don't know how to retrieve my $49.95. Meanwhile, my grandson is without his birthday present...

Date of experience: December 5, 2020
Michigan
2 reviews
6 helpful votes
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TOTAL SCAM
October 30, 2020

I ordered a $79 KING Bedding set, then read the reviews! What I got is 2 sheets sewn together with NO STUFFING whatsoever! And, the King size did not even hardly go over our king sized bed in our RV. U can't get ahold of them. You do not get what they describe. Very bad company. We have now ordered a bedding set from Amazon after carefully checking reviews.

Date of experience: October 30, 2020

Overview

Cuztomboxgifts has a rating of 1 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cuztomboxgifts most frequently mention customer service, tracking number and credit card. Cuztomboxgifts ranks 111th among Gift Baskets sites.

service
27
value
26
shipping
24
returns
22
quality
25