Custom Offsets

I was very excited to get wheels and tires for my truck and I finally put in an order. Along with the order I purchased a level kit. The buying experience was pretty good up to this point and that's where it ended. I received my wheels and tires but no level kit, even though when I when on the website it said package 1 of 1 was delivered. Keep in mind that if you try to call and get someone to talk to that will be impossible. This company doesn't answer their phone unless they know you are going to buy something. Their answering machine says that you will get a call back by the end of business day. That is a complete lie. I never received a call back. After multiple emails, I finally get a response saying that their suspension department forgot to put the level kit on the truck and they will process it right away. Ok fine. I call the company back asking for a new ship date and tracking number. No response. I then send an email asking the same thing. I finally get an email back saying that after looking at my order, the kit is backordered and expected to ship in 2 months! Mind you the salesperson said that everything was in stock. Then the next person said they forgot to ship it and finally it is on a 2 month backorder. I never would have ordered this item if it was on a backorder. I call up saying that this is unacceptable and I need a call back to change the order to something that is in stock and I have someone from a different department finally call me back to say that he can't help me because that is not his department. I ask him to transfer me to someone that I can actually talk to so I can get this order worked out and he said he can't do that either. So now I have wheels and tires that are just going to sit in my garage that I can't use because of the incompetence of this company. I would strongly suggest that if you want to order something from this place that you go elsewhere. They have a great website to see what would look good and fit on your truck but that is where it ends. The customer service is poor at best and it will take several back and forth emails to work something that a 5 minute phone call would take care of. Buyer beware with this company. They do not care about their customers.

So for so good… Im a multi purchase customer and have always been well taken care of…

A1 experience. Thank you Custom Offsets! I was a very happy customer when I got my wheels!

Very easy do the order but very hard to make a decision on what I actually wanted

Great customer service and products. It was easy to build the sit up I was looking for.

It was easy and you have what is in stock. They were helpful in getting lugs

Second set of rims and tires I've bought and was a good experience both times now