Custom Offsets

Great service and information from Derrick, I have bought the 22 inch FR33 they look great on my 2008 regular cab swb Silverado

My order was processed quickly and delivered within days! Very pleased and recommend highly

Excellent site and customer service over phone. Friendly, upbeat, hand answers and good advice.

I ordered my wheel and tire set 6/30/22. Was given a guaranty delivery date of 7/18/22. Here is how things went from there.
7/13/22 Called to get an order update (get it, I called) was told everything is fine. I asked you're getting my wheel and tire set to me by 7/18/22. The person on the phone replied "no, by the end of next week". So I am still good since I put a little buffer into getting my truck lifted.
7/18/22 I called to get an update. Was told they didn't have 2 of the tires in stock and they had to order them. They ordered them on 7/14/22 and they should be here in 2 days. I thought this information would be great if placed on the "Order update".
7/20/22 I call again to get an update since order still hasn't moved from from processing order. Was told they got the tires and should be preparing order.
7/21/22 get a text message at 11:30pm EST that my order is getting prepared.
7/22/22 I look online and notice my order goes from preparing back to processing. Nothing is written in the order update and at this point their customer service is closed for the day.
7/25/22 I call again to get an update because their communication skills. On this call, I am told one of the wheels are bent and they had to order another wheel. Again I ask the guy in the phone if he thinks this information is important, he says yes. Then I ask why is it not on the Order Update where they chart important information and send an email? He says we'll have to look into that.
At this point I am thinking, well at least they are good with checking orders. Wait for it
8/3/22 I received my wheel and tire set. Check everything and they are not good at checking. One tire is missing a TPMS and has scratches as you can see in the photo.

So if you are going to order from Custom Offsets don't expect them to communicate. The date they say they will get your order to you is false.

Good luck if you do order from them.

Addition to review. 8/3/22 received my wheels and noticed scratches on the inside and 1 wheel/tire was different. Me thinking that since the only job custom offset had to do 1 out of 4 was ok. Boy was I wrong. Is was 3 out of 4 wrong. I called and was emailed by one of their reps. That's where I found out the mistake. Was told they would give me $30 for each wheel/tire I had to get fix. My bill $243.32 to get their mistake fixed. Because of their mistake I lost the balance beads and there is $149 down the drain. So by their math I am $300 out of of pocket because of their f up.

So again. If you want to risk doing business, be warned.

Easy to use website, great company with tons of options. Overall great people