Custom Offsets Reviews Summary
Custom Offsets has a rating of 3.5 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Offsets most frequently mention customer service, wheels tires and fast delivery. Custom Offsets ranks 8th among Tires sites.
Instant Feedback
I dealt with 2 different people with my order and both were very friendly and helpful, zero complaints. Thanks guys!
Fast and free shipping. Hassle free install and fitment was on point.
Thanks for the feedback, BJ!
My experience was nothing less than amazing. The Sales Rep Matt was very knowledgeable, and extremely helpful. I will definitely be a repeat customer.
We're happy to hear that, Jason! Thanks for the support!
I had a great experience with shipment and receipt of wheels and tires.
Thanks for the feedback, Ryan!
Everyone that I talked to was super nice and helpful you guys are awesome!
Thanks for the feedback, Samuel! We appreciate it!
Fantastic work! Nice job! I now have wheels and tires. Splendid!
Thanks for the feedback, David!
Wheel and tires look and ride great. Delivery was fast. Only reason it is not 5 stars is because the TPMS sensors did not connect like they were supposed to. Drove the 200 miles as recommended and still nothing. Going to have to take it down to a tire shop and get relearned which will most likely cost me some money on top of the $35 dollars I had to pay for a lift gate for my delivery that was supposed to be free. No deal breakers but no one likes unexpected costs.
Quick shipping and great customer service after delivery
Thanks for the feedback, Clifford!
Decent product and price (same as Costco, w/o the guarantee). Shipping was a nightmare; ordered 5/19, site said would arrive 5/29, when actually ordered said 6/9. Custom said they received incorrect rims, website didn't say they were out of stock. Received tires and rims 6/21. What's really great, they gave me back my extra payment for for express shipping! Never again.
Howard - we're sorry you had shipping related delays/issues that came up on your order. If you have yet to come to a resolution on this or still need assistance, please reach out to our customer service team and they'll help further on this. Thanks!
The delivery went smoothly except I was not told there would be an additional $30 fee for the delivery people to use the lift gate on their truck. And I had to pay cash, card not accepted. When they called to schedule delivery they said I had to get it off the truck myself or I could pay $30 for them to use the lift gate. Seeing as the whole delivery was on a pallet weighing over 500lbs the "option" to use the lift gate is not really optional.
I am okay with the charge to use the lift gate, but the reason I give four stars is simply because there was no heads up. I would have preferred to have known about the delivery charge in advance so I could pay in advance. Why surprise me with an additional cash-only delivery charge after I've just spent over 2k? Just add it into the price or clarify it. It makes sense that a 500+lb delivery would cost a little extra to deliver, just let me pay for it during my order.
Thanks for the feedback, Casey! We appreciate it!
Fast and great service. Extremely helpful with all questions.
Thanks for the feedback, Rafael!
Great customer service and delivered way faster than except would definitely purchase from there again
Thanks for the support, Shaun!
Ordering was easy, fast shipping. They were packaged up nice and neat.
Thanks for the feedback, Peter! We appreciate it!
ADAPTERS WERE SOLID! PERFECT FIT! TOOK A LITTLE LONGER THAN I WOULD LIKE BUT AS WITH MOST THINGS QUALITY TAKES TIME!
We're happy to hear that, Jeremy! Thanks for the feedback!
Their website pinpoints exactly what you need, and offers great inventory. Called customer service for one question and they assisted with patience. USA - Wisconsin ftw!
Thanks for the feedback, Jeff!
Excellent service and fast shipping. Was kept informed of order from start to finish. My order was packaged extremely well and fitment was perfect.
Thanks for the feedback, Troy!
Hoodie came exactly as described, and fastest shipping ever! I love it and will order again.
Came before said date, I love the wheels & tires! Will order from them again!
Thanks for the feedback! We appreciate it!
I was missing parts on first delivery but at the end I ended up with them all thanks to customer service
Bryan - apologies that you were missing items! We're glad to hear it was ultimately resolved. Reach out if we can help at all further. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, David!