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Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
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Overall it was a great experience they were helpful and made sure i liked the product. It was a bit overwhelming the amount of contacts that had to occur to get it done. But each contact was helpful and friendly.
Amazing! Josie from customer service helped me and was so sweet and resourceful! My only complaint would be to keep the app up-to-date in terms of shipping (my order was "under review" until i received it, even though it had already shipped)
The person who took my call was great. She lives in Reno is all I can remember. I needed some design help and she took care of it right away! Thanks everyone I'll be back
I'm happy with the quality of the shirts, but the price is high.
Very easy to do, very professional, got our T- shirts on time.
Custom ink is the best! I've ordered from them 4or 5 times they hit it out of the park Everytime!
We absolutely love the shirts! The site was very easy to use and loved the fact that you could view the shirts before they shipped. Thank you!
The website is ok, not great. However, the customer service was great. My rep was very helpful in navigating the site and with recommendations in selecting shirts.
Thank you for your prompt service! During these crazy times. I definitely appreciate it!
It would be great if shipping costs/rush up charges could be evenly distributed to the people who submitted the online orders
I ordered shirts for my Kindergarten kiddos and unfortunately I ordered the wrong size (too small). I called customer service and spoke with Drew K. And he informed me all that could be done was to order again he'll give me a discount. I told him I would call back and I did. When I called back he told me they were going to replace it for free! I was beyond touched by the words he said next: although it wasn't our fault, we appreciate all the work you are doing as a teacher during this difficult time. We know this will bring a smile to students' faces and we want to make that happen. Thank you custom ink for the amazing people on the front lines of customer service and thank you Drew K, for blessing me and my kiddos.
They keep you up to date on items as they are processed. Quality is good and design turned out just as my daughter created it.
The best place to get shirts made in my opinion. The quality is unbeatable and the service is A1. Can't wait to order more.
Was simple to come up with my design, and the finished product exceeded my expectations.
Designing our shirts was fun and easy. The website makes it easy to be creative: lots of preloaded image options and lots of flexibility in placement and design. The order arrived earlier than I anticipated and the shirts look really good. Our Hanes Youth Tagless T-shirts ran a little small to size, but otherwise the quality is excellent. We had a great experience with Custom Ink.
Custom Ink gave us a great opportunity for personalized sweatshirt for a event. Our sweatshirts arrived before guaranteed date.
1st order from Custom Ink was "Right On". Tried to order from "Someone" else where I'd ordered the same product before. Website didn't work and no one would answer the phone (maybe due to covid-19 issues?). Felt sorry for them, but I had to order new shirts so went with Custom Ink. Very Happy with the product, it's better than the last, cost a little more, but definitely a better product.
Very pleased with the product and the timeframe of order placement through delivery. Thanks
Customer service was superb. Would definitely use this company again. Much prefer these to the iron on self-made shirts we did before. They cost us a bit more than if we'd done them ourselves, but was worth it is many ways.
Website user friendly and love ease of designing your own artwork. Disappointed with quality of tank top material. Have gotten other tops with much better quality-will use Custom Ink again and keep my fingers crossed.
Answer: Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
Answer: I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Answer: Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
Answer: Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.