business logo of Custom Ink

Custom InkReviews 7,272

2.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey star
grey star
grey star
grey star
grey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
This company does not typically respond to reviews

We monitor reviews for authenticity

John H.
California
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Overall it was a great experience they were helpful and made sure i liked the product. It was a bit overwhelming the amount of contacts that had to occur to get it done. But each contact was helpful and friendly.

Date of experience: September 3, 2020
Jennifer S.
California
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

Amazing!
May 26, 2020

Amazing! Josie from customer service helped me and was so sweet and resourceful! My only complaint would be to keep the app up-to-date in terms of shipping (my order was "under review" until i received it, even though it had already shipped)

Date of experience: September 3, 2020
Carol P.
California
1 review
0 helpful votes
Follow Carol P.
Unfollow Carol P.
Share Review
Report Review

The person who took my call was great. She lives in Reno is all I can remember. I needed some design help and she took care of it right away! Thanks everyone I'll be back

Date of experience: September 3, 2020
Helen A.
California
1 review
0 helpful votes
Follow Helen A.
Unfollow Helen A.
Share Review
Report Review

I'm happy with the quality of the shirts, but the price is high.

Date of experience: September 3, 2020
Peter D.
California
1 review
0 helpful votes
Follow Peter D.
Unfollow Peter D.
Share Review
Report Review

Very easy to do, very professional, got our T- shirts on time.

Date of experience: September 3, 2020
Kevin B.
California
1 review
0 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Share Review
Report Review

Custom ink is the best! I've ordered from them 4or 5 times they hit it out of the park Everytime!

Date of experience: September 3, 2020
Donna M.
California
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

We absolutely love the shirts! The site was very easy to use and loved the fact that you could view the shirts before they shipped. Thank you!

Date of experience: September 3, 2020
Ben I.
California
1 review
0 helpful votes
Follow Ben I.
Unfollow Ben I.
Share Review
Report Review

The website is ok, not great. However, the customer service was great. My rep was very helpful in navigating the site and with recommendations in selecting shirts.

Date of experience: September 3, 2020
James U.
California
1 review
0 helpful votes
Follow James U.
Unfollow James U.
Share Review
Report Review

Thank you for your prompt service! During these crazy times. I definitely appreciate it!

Date of experience: September 3, 2020
Charles K.
California
1 review
0 helpful votes
Follow Charles K.
Unfollow Charles K.
Share Review
Report Review

It would be great if shipping costs/rush up charges could be evenly distributed to the people who submitted the online orders

Date of experience: September 3, 2020
Lisa R.
California
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

I ordered shirts for my Kindergarten kiddos and unfortunately I ordered the wrong size (too small). I called customer service and spoke with Drew K. And he informed me all that could be done was to order again he'll give me a discount. I told him I would call back and I did. When I called back he told me they were going to replace it for free! I was beyond touched by the words he said next: although it wasn't our fault, we appreciate all the work you are doing as a teacher during this difficult time. We know this will bring a smile to students' faces and we want to make that happen. Thank you custom ink for the amazing people on the front lines of customer service and thank you Drew K, for blessing me and my kiddos.

Date of experience: September 3, 2020
Rebecca K.
California
1 review
0 helpful votes
Follow Rebecca K.
Unfollow Rebecca K.
Share Review
Report Review

They keep you up to date on items as they are processed. Quality is good and design turned out just as my daughter created it.

Date of experience: September 3, 2020
John O.
California
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Share Review
Report Review

The best place to get shirts made in my opinion. The quality is unbeatable and the service is A1. Can't wait to order more.

Date of experience: September 3, 2020
Peter P.
California
1 review
0 helpful votes
Follow Peter P.
Unfollow Peter P.
Share Review
Report Review

Was simple to come up with my design, and the finished product exceeded my expectations.

Date of experience: September 3, 2020
Dave L.
California
1 review
0 helpful votes
Follow Dave L.
Unfollow Dave L.
Share Review
Report Review

Designing our shirts was fun and easy. The website makes it easy to be creative: lots of preloaded image options and lots of flexibility in placement and design. The order arrived earlier than I anticipated and the shirts look really good. Our Hanes Youth Tagless T-shirts ran a little small to size, but otherwise the quality is excellent. We had a great experience with Custom Ink.

Date of experience: September 3, 2020
Jessica R.
California
1 review
0 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Share Review
Report Review

Custom Ink gave us a great opportunity for personalized sweatshirt for a event. Our sweatshirts arrived before guaranteed date.

Date of experience: September 3, 2020
Frank F.
California
1 review
0 helpful votes
Follow Frank F.
Unfollow Frank F.
Share Review
Report Review

1st order from Custom Ink was "Right On". Tried to order from "Someone" else where I'd ordered the same product before. Website didn't work and no one would answer the phone (maybe due to covid-19 issues?). Felt sorry for them, but I had to order new shirts so went with Custom Ink. Very Happy with the product, it's better than the last, cost a little more, but definitely a better product.

Date of experience: September 3, 2020
Linda Z.
California
1 review
0 helpful votes
Follow Linda Z.
Unfollow Linda Z.
Share Review
Report Review

Very pleased with the product and the timeframe of order placement through delivery. Thanks

Date of experience: September 3, 2020
Mary Q.
California
1 review
0 helpful votes
Follow Mary Q.
Unfollow Mary Q.
Share Review
Report Review

Customer service was superb. Would definitely use this company again. Much prefer these to the iron on self-made shirts we did before. They cost us a bit more than if we'd done them ourselves, but was worth it is many ways.

Date of experience: September 3, 2020
David O.
California
1 review
0 helpful votes
Follow David O.
Unfollow David O.
Share Review
Report Review

Website user friendly and love ease of designing your own artwork. Disappointed with quality of tank top material. Have gotten other tops with much better quality-will use Custom Ink again and keep my fingers crossed.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States