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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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Laura B.
California
1 review
0 helpful votes
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Its so great to reorder without so much dealing and jumping over hoops. Three clicks and you are done! Sweet! Oh, did I say Fast Shipping. Oh! Yes! Fast Shipping! Thanks!

Date of experience: September 3, 2020
Jeff Y.
California
1 review
0 helpful votes
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Amazing customer service! Worked very well while coordinating funding with an external party from myself. Kept the process open and communicated all the necessary steps to make it work.

Date of experience: September 3, 2020
Joe J.
California
1 review
12 helpful votes
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It's the people on this team that make custom ink our go-to for new department shirts and hats each year. The artists and customer care people are excellent! Not only did they make me an awesome new logo, they made it work for embroidery as well- called me right away when there was an issue and still processed the order in under a week! Thanks for always being so kind and patient and for delivering awesome service!

Date of experience: September 3, 2020
Richard B.
California
1 review
0 helpful votes
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Overall experience with Custom Ink was fabulous. I was not on my computer when I placed my order. Customer service rep was patient while I went back and forth on my phone to upload my logo, confirm design and make payment. Great experience.

Date of experience: September 3, 2020
Kimberly D.
California
1 review
0 helpful votes
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Everything was excellent! Clint was extremely helpful and worked with me every step of the way. From first phone call to product in had took less than 2 weeks. Absolutely would order more items again!

Date of experience: September 3, 2020
Dan O.
California
1 review
0 helpful votes
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There were lots of small graphics and they were very clear and perfect on sweatshirt.

Date of experience: September 3, 2020
Bill C.
California
1 review
0 helpful votes
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Incredibly professional and friendly. Helpful and considerate. Customer service was the best experience. L!

Date of experience: September 3, 2020
Brenda Z.
California
1 review
0 helpful votes
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I've purchased four (I think) T-shirts from Custom Ink so far and the quality and fit has always been very good - I plan to keep designing and ordering from you guys and girls, thanks!

Date of experience: September 3, 2020
Robert F.
California
1 review
0 helpful votes
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The color I wanted on the back of the shirts wasn't available. A representative called and told me about the issue and we were able to get another color and the shirts were a day earlier than expected. Can't wait to order more. Custom ink has my business for life!

Date of experience: September 3, 2020
Scott T.
California
1 review
0 helpful votes
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It was ok, very doubtful I will use you guys again. I think a local embroidery service will be better to make sure everything looks the way it should

Date of experience: September 3, 2020
Amanda K.
California
1 review
0 helpful votes
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Customer service was great and product shipped fast and on time.

Date of experience: September 3, 2020
Peter Y.
California
1 review
0 helpful votes
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I am a repeat customer, and I was once again, not disappointed in the quality and customer service! The order arrived ahead of schedule, which is impressive due to the size of the order and how slow shipping is at the moment. Thanks again!

Date of experience: September 3, 2020
Peter X.
California
1 review
0 helpful votes
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Great service, I called to make minor change to my order and I was able to do it promptly. Ordered arrived right on time and it was great!

Date of experience: September 3, 2020
Christine J.
California
1 review
0 helpful votes
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T-shirt material was not as expected (felt thick, yet low quality). T-shirt color was MUCH lighter than expected and the artwork did not stand out as much as the online design depicted it. The print quality was excellent! Fit was as expected. Production and shipping were incredibly fast!

Date of experience: September 3, 2020
Steven U.
California
1 review
0 helpful votes
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Amazing!
May 26, 2020

Amazing! Easy to use and nice that they check your design before printing it to make sure you didn't make any mistakes!

Date of experience: September 3, 2020
Amanda M.
California
1 review
0 helpful votes
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The process was so easy to design and order shirts for our team, and pricing was great. Customer service was stellar -- super responsive and friendly.

Date of experience: September 3, 2020
Kimberly B.
California
1 review
0 helpful votes
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Our sales rep was amazing! Very helpful and always available.

Date of experience: September 3, 2020
James O.
California
1 review
0 helpful votes
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Both the product and the customer service were incredible. There was a small misprinting issue with one of the items we ordered and our rep fixed the issue in less than a day. Extremely satisfied with both the final product and the service. We will be using CustomInk again.

Date of experience: September 3, 2020
Lisa L.
California
1 review
0 helpful votes
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Nice sales person and technical help, but the company did not execute on the changed design.

Date of experience: September 3, 2020
Jessica H.
California
1 review
0 helpful votes
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Well if you help redo this entire order, I will be happy and consider still using you. If not, I will certainly never return. This was a new order for me as we wanted to look at using a different vender for our bigger orders. We order over 3k worth of swag shirts each year. So far you all dropped kicked this order pretty horribly.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States