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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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Steven X.
California
1 review
0 helpful votes
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I got the product faster than expected which it always a plus. I really wish the photo looked like the actual photo I uploaded.

Date of experience: September 3, 2020
Sandra N.
California
1 review
0 helpful votes
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This is my second order within 5 years with your company. Not only did I call later in the evening and somebody answered but your customer service representative was beyond helpful with helping me choose the proper material for my uniform shirts as I do not know anything about anything when it comes to clothes. I couldn't be more happy with the help and how I was treated! Will be doing business with you again!

Date of experience: September 3, 2020
Daniel U.
California
1 review
0 helpful votes
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Custom Ink has been amazing to work with over the last nine years! I am so thankful for the awesome representative, Geno, that always makes sure everything is perfect! I will continue to use Custom Ink for all my t-shirt needs!

Date of experience: September 3, 2020
Frank X.
California
1 review
0 helpful votes
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Loved the experience
August 5, 2020

Loved the experience. Very easy to design images and move them around on the screen to create the style I wanted. Super fast shipping!

Date of experience: September 3, 2020
Sam I.
California
1 review
0 helpful votes
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I read some negative reviews online so I called to speak with a customer service rep to make sure my shirts would look exactly like I wanted them to. Every employee I spoke with was extremely helpful and knowledgeable about the process. After talking with them and making some adjustments my shirts came out exactly as I hoped they would. Definitely call and talk to them, they know what they're doing!

Date of experience: September 3, 2020
Steve Z.
California
1 review
0 helpful votes
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I had some trouble navigating the website, especially when I tried to order a second shirt with a different color and design. Fortunately Customer Service answered promptly and patiently placed my order for me.

Date of experience: September 3, 2020
Daniel F.
California
1 review
0 helpful votes
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Will be coming back for more custom work. Quality is amazing

Date of experience: September 3, 2020
Anna Y.
California
1 review
0 helpful votes
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Easy to use website Great variety Quick printing and delivery

Date of experience: September 3, 2020
Thomas L.
California
1 review
0 helpful votes
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I have used custom ink for MANY fundraisers for the 2 dog rescues that I volunteer for. Overall we have been satisfied with the results. However, sometimes the arts team struggles with the designs. I think you need some people that are EXCELLENT at the graphics part. Also, when I finally have a rep that I enjoy working with and create a relationship with them, they leave and I have to start all over. Maybe you guys should pay them more so they stay?

Date of experience: September 3, 2020
John F.
California
1 review
0 helpful votes
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I was very pleased with the print quality of my design and the packaging and shipping were great. I just wasn't happy with the style of shirts I picked and the lack of seams in the shirts. They got stretched out after wearing one day.

Date of experience: September 3, 2020
Nick L.
California
1 review
0 helpful votes
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This company is fabulous, I cannot say enough good things.

Date of experience: September 3, 2020
Dan N.
California
1 review
0 helpful votes
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It was no fault of yours but delivery for just one shirt with a simple design took long to arrive especially when you're not based all way over on the western region of the states but what you gon' do

Date of experience: September 3, 2020
Nicole S.
California
1 review
0 helpful votes
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Good turn around time would like the screen print to be more shiny

Date of experience: September 3, 2020
Stephanie O.
California
1 review
0 helpful votes
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Experience was good
August 6, 2020

Experience was good. I had help selecting print color and was pleased with the results.

Date of experience: September 3, 2020
Jeff R.
California
1 review
0 helpful votes
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They were so helpful
August 5, 2020

They were so helpful. It was my first time ordering and I would order again and recommend highly.

Date of experience: September 3, 2020
Janet R.
California
1 review
0 helpful votes
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I have used Custom Ink on three different occasions and have always been impressed with the ease of creating my own designs and the excellent quality of the shirts themselves as well as the print work on them. When I need to do more shirts I will be returning to Custom Ink.

Date of experience: September 3, 2020
Kevin E.
California
1 review
0 helpful votes
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Absolutely amazing print quality and 5-Star customer service support.

Date of experience: September 3, 2020
Barbara E.
California
1 review
0 helpful votes
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I've been ordering shirts from Custom Ink for several years and they never disappoint. The ordering process is simple and the customer service is simply the best.

Date of experience: September 3, 2020
Helen O.
California
1 review
0 helpful votes
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The customer service were great. Team custom ink all the way.

Date of experience: September 3, 2020
Lisa Z.
California
1 review
0 helpful votes
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This was my first time designing a shirt, and I was amazed at how easy it was and how well it came out. I was also impressed, and happy with, the way the design team reached out to me by phone to check on a design matter and, over the course of the conversation, figured out how to make my design even better. I even received the shirt a few days before the expected delivery date. I'm a very happy customer.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States