business logo of Custom Ink

Custom InkReviews 7,272

2.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey star
grey star
grey star
grey star
grey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
This company does not typically respond to reviews

We monitor reviews for authenticity

Mary A.
California
1 review
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

Customer service
May 13, 2020

Customer service - on the phone and on the computer - was great! All of my questions were promptly answered. Designing and ordering was easy! T-shirts arrived when promised. They looked great, and the employees loved them! Thank you!

Date of experience: September 3, 2020
Janet P.
California
1 review
0 helpful votes
Follow Janet P.
Unfollow Janet P.
Share Review
Report Review

Communication along the ordering process was unparalleled, the quality of the item and print is of a high caliber. I recommend Custom Ink for its products and service.

Date of experience: September 3, 2020
James A.
California
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Share Review
Report Review

The shirt is fantastic. My girlfriend for whom I purchased the shirt absolutely loved it! The available design options were fantastic and it looked EXACTLY like her original one that got ruined, down to the various individual fonts used for the different words and text! It was great! Thank you so much for such a quick, easy, and high quality product! I'll be back for more!

Date of experience: September 3, 2020
Rebecca C.
California
1 review
0 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

Custom Ink did a fantastic job with my order. The uploaded image turned out great. They keep you updated every step of the way. T-shirts were perfect quality and delivered on time.

Date of experience: September 3, 2020
Steven B.
California
1 review
0 helpful votes
Follow Steven B.
Unfollow Steven B.
Share Review
Report Review

Great pullover, comfy - logo looks great. Highly recommend.

Date of experience: September 3, 2020
Anthony A.
California
1 review
0 helpful votes
Follow Anthony A.
Unfollow Anthony A.
Share Review
Report Review

Super easy to use the website, my shirt arrived quickly and exactly how I wanted it.

Date of experience: September 3, 2020
Nancy Q.
California
1 review
0 helpful votes
Follow Nancy Q.
Unfollow Nancy Q.
Share Review
Report Review

Customer service was great but quality of shirt was not as expected material is stiff. I would order again but choose a different shirt. Pricey for the quality

Date of experience: September 3, 2020
Robert W.
California
1 review
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

Quick turnaround, great print quality, not true sizing on t shirt selection all sizes were too small and cannot use purchased product. Threading on t shirts is coming apart and I just opened the package

Date of experience: September 3, 2020
William T.
California
1 review
4 helpful votes
Follow William T.
Unfollow William T.
Share Review
Report Review

Website and ability to design the shirt is fantastic- very user friendly. It allows you to get very creative. The actual product and the quality of shirt, however, was absolutely awful. I literally never leave a bad review for anything, but what I received was SO disappointing. Will not come back to make another order. "cotton" T-shirt felt worse than sandpaper

Date of experience: September 3, 2020
Jay M.
California
1 review
0 helpful votes
Follow Jay M.
Unfollow Jay M.
Share Review
Report Review

Custom Ink did a great job! They delivered almost a week earlier than I had expected and everything looked awesome once it arrived.

Date of experience: September 3, 2020
Joe X.
California
1 review
0 helpful votes
Follow Joe X.
Unfollow Joe X.
Share Review
Report Review

Very easy to work with. Talented and thoughtful team.

Date of experience: September 3, 2020
Tom Q.
California
1 review
0 helpful votes
Follow Tom Q.
Unfollow Tom Q.
Share Review
Report Review

The website was easy to figure out and design the tshirts. It didnt take long for the shirts for to be shipped out and for me to receive them.

Date of experience: September 3, 2020
Ben N.
California
1 review
0 helpful votes
Follow Ben N.
Unfollow Ben N.
Share Review
Report Review

Everyone was very helpful in helping me design this tshirt especially with the selection of the design, the fonts and the placement. Thank you so much.

Date of experience: September 3, 2020
Elizabeth N.
California
1 review
0 helpful votes
Follow Elizabeth N.
Unfollow Elizabeth N.
Share Review
Report Review

I am VERY happy with my order. I am self-employeed with 1 part-time helper, so at first it was a stretch to come up with the minimum quantity of 6 t-shirts. It actually worked out well as I have back-to-back jobs and need to change into a clean T, and don't have to rush to wash the T's for the next day's decorating job.

Date of experience: September 3, 2020
Andrew H.
California
1 review
0 helpful votes
Follow Andrew H.
Unfollow Andrew H.
Share Review
Report Review

I felt like i needed to leave this review because i have to say, i've ordered from custom ink about 25 times? Maybe more. And I have never been unhappy with any order. Everything is always perfect, the quality is amazing, and it always comes out just like the picture. I am always blown away by the results and I couldn't be happier, especially with my most recent order. A coupon code here and there would be nice because depending on the quantity you pick, sometimes it's slight pricey. But i don't mind, they're worth every penny.

Date of experience: September 3, 2020
Chris G.
California
1 review
0 helpful votes
Follow Chris G.
Unfollow Chris G.
Share Review
Report Review

I really liked that the team contacted me with concerns that my upload was low resolution, and I was able to clarify that it was meant to look pixelated since it was an old game screenshot. The end result was a sharp image with clearly defined pixels that looked great! :D

Date of experience: September 3, 2020
Sam M.
California
1 review
0 helpful votes
Follow Sam M.
Unfollow Sam M.
Share Review
Report Review

Was very excited, came in a day early. I couldnt wait for tomorrow but wow, day early. Thumbs up!

Date of experience: September 3, 2020
Barbara W.
California
1 review
0 helpful votes
Follow Barbara W.
Unfollow Barbara W.
Share Review
Report Review

My order was On Point A+ work Easy to design Im Very Pleased so are my people who gifted the other shirts and i Will I Repeat Will Do more biz with "Da Ink".

Date of experience: September 3, 2020
Patricia S.
California
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

After submitting my order I wanted to change some of the text. Since they hadn't made the order yet they made the change. The person I talked with even had a suggestion, which I used. Great!

Date of experience: September 3, 2020
Betty Q.
California
1 review
0 helpful votes
Follow Betty Q.
Unfollow Betty Q.
Share Review
Report Review

I was impressed and very satisfied with my custom designed shirt. The quality of the finished shirt is excellent and the print job is premium... I look forward to doing more business with Custom Ink in the near future.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States