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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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Jason V.
California
1 review
0 helpful votes
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I was actually really happy with how the product came out. The letting is bold and I don't think it will flake off. Customer service was very attentive. Also my order came a day earlier than previously stated, even in a pandemic. Overall it was a smooth easy process.

Date of experience: September 3, 2020
Pamela U.
California
1 review
0 helpful votes
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You have an outstanding staff. You send too many emails. There was confusion generated by so many emails including a delayed receipt of product. All is well now.

Date of experience: September 3, 2020
Carol M.
California
1 review
0 helpful votes
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Custom Ink has been a great value for us over the past few years

Date of experience: September 3, 2020
Laura I.
California
1 review
0 helpful votes
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Jenna went above and beyond as always to help us once again for a new wear gray for clay shirt. Thanks so much.

Date of experience: September 3, 2020
Diane B.
California
1 review
0 helpful votes
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Pretty darn good
June 11, 2020

Pretty darn good. Bit expensive when only doing a shirt at a time.

Date of experience: September 3, 2020
Scott P.
California
1 review
0 helpful votes
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Turn around time and prompt response was great! Will probably work with you guys again!

Date of experience: September 3, 2020
Cynthia B.
California
1 review
0 helpful votes
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My first order with Custom Ink in years, same great results. I tried to use a local printer, they made it impossible, glad to be back with Custom Ink.

Date of experience: September 3, 2020
Kimberly H.
California
1 review
0 helpful votes
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So easy
June 11, 2020

So easy. We will definitely do more work with Custom Ink.

Date of experience: September 3, 2020
Paul X.
California
1 review
0 helpful votes
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It was very easy to work with the representatives from Custom Ink. The order went smoothly and quickly. Thank you.

Date of experience: September 3, 2020
Nancy N.
California
1 review
0 helpful votes
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I would not order again due to the sizing being wrong-see above.

Date of experience: September 3, 2020
Nancy Q.
California
1 review
0 helpful votes
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Marc Katz, The team included but perhaps not limited to Meredith K., Madeline B., Amanda K. Did a fantastic job start to finish. They worked with me to each step of the way! My thanks to everyone! Billy

Date of experience: September 3, 2020
Rebecca L.
California
1 review
0 helpful votes
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It is not realistic to expect perfection every time from service providers but I have become spoiled by the ease of ordering, accurate turnaround time, outstanding product and presentation of the prints provided by Custom Ink. Nothing makes me happier than complaining about a poor experience but I am forced to admit when the service and products are stellar.

Date of experience: September 3, 2020
Maria E.
California
1 review
0 helpful votes
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The experience was great. Took a while for delivery but good experience. But bad product quality

Date of experience: September 3, 2020
Peter H.
California
1 review
0 helpful votes
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Overall experience is outstanding. Helpful knowledgeable, and very patient people. Even asked questions I wouldn't have thought to say myself.

Date of experience: September 3, 2020
Betty J.
California
1 review
0 helpful votes
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Great experience
June 11, 2020

Great experience. I really appreciate you sending a free sample so we can ensure the product was going to work for our needs.

Date of experience: September 3, 2020
Susan J.
California
1 review
0 helpful votes
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Individual employees well meaning and trying to help. Management systems poor. Much confusion about my order. Less technology, more customer service!

Date of experience: September 3, 2020
Deborah G.
California
1 review
0 helpful votes
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This is the second time I've ordered custom T-shirts from you. I both cases, the artwork was exactly as I asked it to be, and the customer service has always been very good. And the shirts were delivered promptly. Now if only the light steel shirt fit properly.

Date of experience: September 3, 2020
Helen X.
California
1 review
0 helpful votes
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Just as expected and ordered. Great Job! Would definitely recommend and use again.

Date of experience: September 3, 2020
David G.
California
1 review
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Everything about my first experience with you guys was perfect. The design looked just right and was even tweaked to fix a mistake I made to make it look better than I had originally made it. Everything got here on time and was arranged neatly in the box.

Date of experience: September 3, 2020
Sandra Y.
California
1 review
0 helpful votes
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Customer service was amazing! I made a spelling error on my shirt design and I was worried about getting it corrected before it went to print. Your customer service rep that worked with us was amazing on letting me know on how to get it fixed and then following up with it again before printing! Thank you for everything! We will definitely use your company again!

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States