Custom InkReviews 7,272

As the product they put out reflects the rotten core of the company and the ethics of the employees. NO INTEGRITY. TOXIC. ABUSIVE. HARRASING. I worked at this place in IHP in Reno NV. It was the most traumatic and abusive experience. Very toxic and cliquish environment, extremely unprofessional. Management is inadequate and favoritism is king. I could not believe it at first, because the conduct of some of the employees would go from openly lazy to manipulative to psychotic to bullying. I would talk to managment. They don't like anyone who is smarter than them and open and honest, because they don't know how to neither want to deal with any issues, which there are a plethora of. Right away I was the black sheep and the "offenders" were the favorites, because they know how to play the game of kissing up to that management. I then went to higher management, thinking there would be integrity and understanding and support there. NO! I was simply told I was the problem. I went to HR! They are all a part of a clique. If you are not in that clique and are a thinking and logical individual with good work ethic who is bothered by rude and manipulative behavior - you should get out. They will make you sick. That was the case. I kept thinking I'll stick it out. Could not believe it was this bad. It was, and it did make me sick and traumatized. A toxic work place with a crowd mentality and a group that is purposefully abusing you in order to bring you down - it is ugly and dangerous for your well being. I regret not quitting as soon as I felt that something was really wrong with the FAKE culture of Custom Ink and many of its employees. In their parting agreement they have a paragraph that you can not sue them for emotional distress, discriminations and such... I am defiantly not the only one this had happened to. Only manipulative chameleons survive there and move up. An honest person with dignity and respect CAN NOT! THE MOST HORRIBLE WORK EXPERIENCE OF MY LIFE.

Been wanting to get shirts forever from these guys. Ordered 2 test shirt before I bought in bulk. I asked the customer service if I needed my ai. File and he said no, and that I could just use a pdf. Big mistake. It printed the whole picture on my shirts and I can see the outline. Very stiff as well. $80 for both was not worth it.

Imagine the irony in spending an entire day as a craftsman busting your@** to design and build complex structures, making sure that every line is perfect, and then spending all the money you earned that day on just a few T-Shirts (over $200 for 6) to represent your business, just to have them print it all jacked up, can't get a single line straight, promise to have their BEST graphic artists fine tune it, and send you TWO more packages that are just as jacked up, at $600 value. What an absolute horrific company, top to bottom. It's clear that they don't even bother to look at the design, the printing process or even quality check their horrible products. How do they package these up and send them to you without even looking at it? There is zero quality control at Custom Ink and they mean nothing they say. Their customer service profusely apologizes and promises up and down they will help you, and then just repeats the process. I have the simplest logo possible, and they can't even get a few lines to match up. Which wouldn't even be an issue if they just admitted they can't do it and didn't actually charge me AND pass it off as a finished product. Can you imagine doing this at YOUR job? Would you even expect to have a job? Please do not give this company your money, it is just a scam...

My wife and I decided to give our son a gift of some custom shirts for his newest business venture. When they arrived he liked the color but unfortunately everything else (size, no logo) was wrong. Although this was our error we contacted customer service to help us fix it. We were relieved to find out our Custom Ink service rep Marki wasn't interested in who's fault it was, she only wanted the order to be right. She corrected the information, expedited the order at no charge and offered us a 30% discount for our trouble. On top of all that she sent us a return label for the shirts already delivered. Many companies claim your complete satisfaction but Custom Ink truly delivers it. You can't ask for more than that!

To be as fair as I can; I ordered a shirt months ago and it went very well. The design studio and site are easy to use, but unfortunately after having multiple people order and spend money on items they cancelled the order without contacting me first. I found out our shirt some how resembled a far right organization their company disagreed with. I called and explained my frustration and asked them to replace the order if I adjusted it slightly. They made I seem like I could. Then, after adjusting no email response. I called and they said I would have to start over collecting money again; after asking to speak with a supervisor. I was disconnected and had to call back. They did not retain any information form my order, so no matter what they would be willing to do I would have to go back to the group ordering and request information. The offered a $30 discount on the order being replaced and seemed uninterested in how much this had inconvenienced our entire group or my recommendation to update their process by proofing the graphics before collecting money and not canceling without first contacting the organizer. Instead they sent emails saying I cancelled the order to the entire group. I asked them to send me a quote on the best offer they could do to make this right and am still waiting...

Thank you customlink for providing wonderful customer support and delivering me a high quality shirt, I am a first time customer and I needed a shirt made for important and sentimental reasons and the shirt met all expectations. I am impressed with how i was able to include my own pictures for Artist reference regarding the custom design i needed to be printed on my shirt. I am also happy with how fast The shirt was shipped to me. The overall quality of the fabric that is used is perfect as well as the custom design i Needed to fit just right to the design image i provided for CustomInk, The designs match up perfectly. I would definitely use this website again because of how good my first order from this company turned out to be. Thank you.