About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
CurveDream has a rating of 2.2 stars from 8,926 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 34th among Women's Clothing sites.
Instant Feedback
Product didn't match description at all.There was not a sequin to be seen. And the sizing was way off. Very disappointing. And the delivery was slow also.
Was easy and quick and people love them. I will continue to order fron Curve dream
Love my new church dress. Fits great. Love the material. Made well. Shipped timely. Regaards, Lin
The shirts arrived -- the quality was poor, not like advertised or even similar to photographs --- gave them away to Salvation Army immediately
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The items I ordered were too large for me. I got to shirts in 2 sizes to be sure at least one would fit, but although they were sizes that normally fit me they did not. Also I was not happy with the fabric.
Item did not resemble the item I ordered.
When I tried to return the item, it needed to be posted to the US costing $56 for postage (more than the item cost)
Offered a partial refund, but pretty awful service
And threw money away on item I can't wear.
The product we received was not the product or quality that was displayed. We ordered a pair of denim pants. They did not look at all what was displayed in the picture, the material was cheap, there was not hole to button the pants. This company is a scam! Offering quality, but delivering a cheap, misrepresented product
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!"
I have requested by email a return address so I can return a dress I do not l like, and a full refund to be credited to the original form of payment which has already been billed to my credit card account. I am going to notify the card company that I will not pay for this entry.
Despite numerous polite requests, this company will not give me the address to which to mail my return. It only gives instructions about the need to request a return and give a reason, which I did, but they won't give me the address to return them. I have read numerous reports of this happening to other people. Even their initial response to my request took about 4 days, even though their website says they respond in one. I would NEVER do business with them again.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I thought maybe they had lost my order since it was so long since I placed it and then received it. The pants themselves are fine.
I place an order over a month ago that was charged to my account. I have had no update and my order has not been delivered and no response.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Ordered weeks ago, being told it will be another at least two weeks
Dear Doris M,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
Takes forever to get email
Back about a return
Still don't know when I will receive return
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
Poor quality and poor fit. Design ok. Returning 2 of my 4 purchases.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
The materials used are cheap and not worth the money, the shaping around the arms don't fit properly, the support system didn't get back in timely, or ADDRESS THE QUESTIONS
Ordering was easy and the item arrived promptly. Unfortunately I did not like it. It was a blouse that did not fit well, was not flattering. So I sent an email to inquire about how to return it and I got a friendly and helpful return email which I appreciated.
A dress I ordered arrived promptly; however, the fabric pattern as pictured was not the same as on the actual dress. A return was handled promptly with settlement options.
I have yet to receive my dress. I got an email a week ago telling me to wait 2 days and if I had not received my dress to let them know. I haven't.
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
Easy to shop-- BUT: Somehow the order was placed twice and I requested a refund on one of them. Of the 3 items I ordered, 2 were not correct and the 1 did not fit nor was the fabric as expected. The request return created multiple emails back and forth. The first did not include a return address. The second offered money to keep the items. The third offered a bit more money to keep them and finally they gave me a return address. I accepted the cash offer.
Both dresses I ordered were too small. I was given ridiculous instructions that were not doable. I paid mid eighty dollars for both dresses. I was offered $40. For both dresses. What a disappointment! I noticed when I sent the email it said it couldn't be delivered - the address wasn't the correct address. 😢
Dear customer,
We are sorry to hear that you have experienced difficulties with your order and return process. We understand how frustrating it can be when things do not go as expected.
Regarding the address on the package, we apologize for any confusion this may have caused. It sounds like the return was not successfully processed due to the package being returned to an incorrect address. We would like to assist you in resolving this matter to the best of our ability.
In order to further assist you, we would appreciate it if you could provide us with more information about your order. For example, the order number or tracking information for the package.
Once we have more information, we will do our best to assist you in resolving this matter.
We value your business and want to ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"