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CSL PlasmaReviews 436

2.7

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CSL Plasma Reviews Summary

CSL Plasma has a rating of 2.7 stars from 436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CSL Plasma most frequently mention new donor, blood pressure and second time. CSL Plasma ranks 15th among Health Information sites.

service
206
value
160
shipping
67
returns
66
quality
130

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Mississippi
1 review
0 helpful votes
Follow Tom D.
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Like many others suffering under the brilliance of our illustrious leaders' ineptitude, I've been forced into donating plasma to survive in the wake of the false flag "pandemic". In the two plus years I've been donating every single change in their policies has been detrimental to the donors. Patrons are treated as less than human and have no voice or representation, I once addressed the doctor on a purely personal note (guy/car talk) he was shocked and apauled as if he'd been addressed by a six headed toad. They plaster the walls with the joys and wonders of plasma donation while simultaneously stripping donors of dignity and benefits, they intentionally keep donors in the dark and feed them bull$#*! like inanimate mushrooms. Just one more corrupt corporate entity treating people like toilet tissue. Steer clear if you can.

Date of experience: October 31, 2025
Florida
1 review
0 helpful votes
Follow Shannon T.
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Is basically stealing your plasma from you because they're really not paying you what it is worth it is yellow gold Liquid Gold. I watched a documentary on you guys and how your you know put in the lowest porous areas of the black community and you not pay them what their plasma is worth. You know I'm even ashamed to say that I don't need plasma for this very small amount of money because times are hard but if times weren't hard I would try to shut you down cuz you need to be shut down you're not paying people what their plasma is worth. And with your system of taking incoming donors in and then having to stand in line over an hour in order to get back to the donation seat this is causing people to have bladder problems, kidney failure you all need to be put out of business. How can I've been giving blood since 2015 and now my protein levels are low and you want a sample of my blood b**** I know I kind of blood I have and you will not be getting a sample because I think you already know what it is so good riddance to you CSL I hope you get closed down permanently. Some of the employees are horrible security is ridiculous I think security thinks he owns CSL it's funny how when the big shots are in there it's totally different and when they're not there the hip hop music is on loud the silliness is occurring there's not much more I can say but you need to be closed down permanently you're robbing people and then you're putting people at

Date of experience: July 23, 2025
Florida
1 review
0 helpful votes
Follow Susannah H.
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After being gone for over 2 years, I had to go through the entire process again to become a donor again. I spent 3 hours completing everything including donation and being told I would receive $150. Upon completion and checking the amount of compensation on card, only received $95. What? I called and asked why I didn't receive the amount I was told from management and their response was, "well how much do you weigh, because it goes by weight". Well I weigh enough and really that should not even matter at this point because I was and am classified as new donor to receive $100 and a welcome back bonus of $50. Hmmmm... Not at all what I received and they were not and will follow through with the amount they told me at all. All I can say is, bad business and I will not go back ever! If the company and employees can not be honest and follow through with what they tell new or returning donors, what else will they not be truthful about? Absolutely angry and disgusted with this company and facility I went to, no referral from me to anyone thinking about donating! I suggest that you check with other plasma facilities, there many and they are honest and follow through with what you are told that you will receive as compensation for your donation. I will go back to the one plasma facility that everyone is very nice, professional and what your told or showed is what you get! SHAME SHAME on you CSL PLASMA FACILITIES, how many other people have to lied to and treated wrong? We all know how much you make off of only one bottle of plasma, so you really have to short people on the compensation because you need it... no it is because your GREEDY!

Date of experience: July 14, 2025
Alabama
1 review
0 helpful votes
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Poor Service
December 6, 2024

I usually give 690 a Technician input 880 for me and they did compensate me for the mistake, or even the fact that I donated 880. If I had to do 880, I would have gotten paid so why was it different. My wife called and tt corporate and it took two full days for them to call me back, and compensate me $15. I go back on my regular day and was turned away because they claimed my protein was low. They normally allow me to look at my protein results but today no, I guess because we called Corporate. I just decided it's not worth the time, and effort to continue donating here.

Date of experience: November 26, 2024
Pennsylvania
1 review
0 helpful votes
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Plasma review
November 5, 2024

Generally good, but very frequently staff turnover, loudest staff members seem to intimidate less loud ones which are few and don't last long, donors often disrespect fast pass rules and go in whatever line they want to. With no calling out by staff, even when made aware, donors sometimes stand on line while staff is waiting for shift change, or they will fill an entire bay, then another staff member calls the next person in line and starts their line...on the positive side, staff ALWAYS, IMO, follows proper safety and sterility procedures, masks, shields and gloves are consistently used

Date of experience: November 5, 2024
New York
1 review
0 helpful votes
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They are cutting feed to save money. Avoid them
Staff shortages, unhappy staff and unpleasant. ………………

You will be better off at Bio

Date of experience: October 31, 2024
New York
1 review
0 helpful votes
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This place is horrible. I need to find who is the head of all location in New Jersey. I went to the one in Clinton Nj and the Manager named Marsha treated me like I was a criminal mind you I'm a decent respectful person and I just said to the lady who was taking my vital to be less hostile since it doesn't reflect well on my blood pressure and she immediately took offense and went to her Manager which I also wanted to address to the manager as well that they should have better manners in customer service and the manager didn't like my concern and told security to escort me out like if I was a criminal or did something bad! It seems that now people don't have human/customer rights to voice a concern on those who gets treated grossly bad, screamed at or escorted by security whereI had to call the cops as I refuse to be treated that way! Can someone let me know how can contact the head of this organization because it seems these facilities are getting away with murder by treated people bad and using security to mistreat customer the way I was treated where I had to make a police report-call the cops since the security guy through my purse outside the facility. I need someone to contact me *******302 if you have any leads or suggestions how should o proceed in making them accountable for mistreating people in a such degrading way taking our customer rights to voice concerns...and treating us like criminals! I had to give 1 star but it should be 0 since I can't post of if I don't give a rating.

Date of experience: October 27, 2024
Michigan
1 review
1 helpful vote
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CSL Plasma in Utica is horrifying. Went twice, noticed how dismissive they were of clients. Third time I went, they called security on me because I complained about the poor, lazy customer service & they banned me I am a lady senior citizen. Never been so insulted in my life. I will do anything I can to shut them down.

Date of experience: October 24, 2024
Michigan
1 review
2 helpful votes
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They deferred me
October 15, 2024
Updated review

I haven't been there since June or July. They deferred me because I wouldn't go apologize to a jerk. First of all I was there way too long, I had to use the bathroom and they just walking around doing nothing so the guy comes by and says I'll be right back mind you these other techs are walking around doing nothing but talking. My voice is aggressive I understand that I simply said I got to pee. That made him come over there. He gonna say I wish you wouldn't be disrespectful I was mad by this time so I just looked at him cuz I know me. He pulled the needle out put the cotton on my arm and tightly wrapped it I mean cutting off my circulation purposely my arm still goes numb and this has been since during July.I was going back the following week.I went on my side to sign in or whatever they done deferred me so I called to see why. The lady told me you just need to come in and ask for a manager. I'm already knowing what it's about so I went on their site and I politely told them my plasma cost way too much anyway I've been sick since I left them it feels like a piece of the needle is literally in my arm I have a black mark on my arm and it gone numb. He purposely messed my arm up. I'm not going back up to apologize to a jerk just to make him feel better it's way more plasma centers in Nashville. I didn't get his name but I see him all the time walking around there with attitude now you got what you give and you mad.

Date of experience: October 15, 2024

Soooo hood.
April 2, 2024
Previous review

I don't see how they have good reviews unless they not going to the one in Madison square shopping center in Nashville Tennessee you got Brittany who always wears the same gloves after every patient and think it's okay to just use sanitizer. Then when you finally wait an hour to get to the back to give a donation you got your hood rats back there standing over you talking unnecessary conversations instead of working so you have a whole line waiting to be seen while they finish their conversations never mind a little skinny lead walking around not doing nothing but trying to give orders. Ain't no way these good reviews came from Madison square

Date of experience: April 2, 2024
Oklahoma
1 review
1 helpful vote
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DO NOT DONATE HERE. I have been waiting for 3 hours and when they finally took my heart rate and blood pressure, my heart rate was at 48 bpm which is 2 bpm less than the required bpm of 50. They took my heart rate twice and it remained the same. However, they let me know that they do have an exception for low heart rates for athletes, I would just need to be evaluated by medical. I told them that's fine, and as I went into medical I was told that I have to be "a professional athlete" in order to be qualified. I cannot be labeled an athlete because I play sports, I have to get paid for it. Not even the college level counts. He said that because my heart rate was already taken twice, he cannot take it a third time and I have to go home. He also informed me that those who took my vitals were supposed to wait 15 minutes before the second take. They did not wait 15 minutes, they waited about one second. Now, they have sent me home, and I am not allowed to donate today. Reasoning: I run every day, I lift weights everyday, I play sports, and I just happen to be in too good of a shape to donate plasma.

Date of experience: August 23, 2024
Arizona
2 reviews
0 helpful votes
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Two times their lab didn't process my previous donation bottle so when I tried to donate the next time they said I couldn't donate until the lab processes my plasma bottle. Front desk didn't tell me that I couldn't donate so I waited almost two hours before I asked why I hadn't been called. The screener said I needed to see a doctor for TPP physical. However, when the doctor pulled up my file it said that I couldn't donate because the lab didn't process my previous donation. So I wasted 90 minutes to get to the location and 3 hours in the donation center without being screened or processed. Do not waste your time here.

Date of experience: July 25, 2024
Indiana
1 review
1 helpful vote
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By far some of the laziest workers I have come across are the people who screen. Will stand outside their booth while there is a line of people. Talking and deciding on their own when to call you in. Not all of them but 2 or 3 of the same ones constantly.
We come to donate and leave and continue with our busy lives. They act as if we have all day to be there.
Just horrible.

Date of experience: July 23, 2024
Indiana
1 review
0 helpful votes
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Amazing center # 241
May 31, 2024

Center 241 is amazing it's like being with family very nice center that's why I been going there 2 years now friendly employees always watching what's going on during the procedure makes me feel good about being there...

Date of experience: May 31, 2024
New Hampshire
1 review
0 helpful votes
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Wow
May 28, 2024

So after looking at all your reviews all the people that work at your place are jerks. I have not done one drug in my life and they kicked me out because they considered me a drug addict. So all you people legit judge people by the way they look. How pathetic are you called the ombudsman's office on you also called better Business bureau about how your people treat people. Yeah as I'm not allowed to donate anymore because I flipped the woman off and said $#*! off cuz she legit said straight to my face. I must be a heroin addict. She lied to the manager obviously who wouldn't so they don't lose their job. You got some bad bad reviews and you have someone there who's sexually assaults people. Wow! I am definitely calling better Business bureau when o budsman's office on you. After literally reading all of the feedback. I can't believe you're not shut down yet. That's the problem. The one in Methuen is way better than you. And I don't treat people like crap. You can't have a scratch on your hand without them thinking you're a meth head. You can't walk in at 7:30 in the morning. Tired or you're a drug addict you can't go there in the afternoon with your hair. All messy cuz you must be a drug addict you can't go there in the evening because you must be sleeping all day because you are a drug addict that's how you treat people. Shame on you and shame on Maine for keeping you open

Date of experience: May 28, 2024
Pennsylvania
1 review
1 helpful vote
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I've donated before. Now for some reason I have to see the nurse. There is no nurse and many of us sitting here waiting to see the nurse. This company makes it so difficult to donate. They need a serious overhaul.

Date of experience: May 4, 2024
Virginia
1 review
1 helpful vote
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Disappoint
April 30, 2024

First of all how ur company do be keeping none your scales is up to date how u gonna take my weight twice. And put down the number that is less witch they other one is correct my disappointment is why would u put the less weight.so my concern is do u people do that purposely. Because that mess up and you guys are ripping people off not cool.so if anyone is reading this please do something about it it's unfair for those that is donating to ur cose n to help
But to be taken advantage of well that right

Date of experience: April 30, 2024
Colorado
1 review
1 helpful vote
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About Csl in grand junction Colorado. The staff does not change gloves between people. The so called manager said it's not fda regulated. Seems very un sanitary when I have needle in my body and they don't change gloves at all from person to person. They put your health at risk. They protect themselves but not the patient. Don't catch a disease. I had three manager argue with me about how he said it's OK to not change gloves after handling several patients. How do I know you don't have blood or body fluids on your gloves before you stick me. Oh and about there weight scales. They are always wrong. I've weighed myself at home and used a weight to calibrate my scale several times with exactly the same stuff on when I went there and I'm five pounds heavier? They get more plasma from you the more you weigh. Which for them means more money. I told the manager I could prove his scales are not correct but he said not to touch any of there equipment. Hmmm. Guess I was right. Idc bout the scales even though they are wrong I'm concerned for my health and other people's health. I hope people read this and understand the risk they at csl plasma grand junction Colorado put you in.

Date of experience: April 25, 2024
Indiana
1 review
2 helpful votes
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Garbage
April 18, 2024

Customer service is horrible. Treated me horrible and has no answers and offered no help. Lost a donor.

Date of experience: April 18, 2024
Oklahoma
2 reviews
0 helpful votes
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Giving
April 14, 2024

I'm new to the process but I had a wonderful experience giving at the Broadway csl plasma center. I appreciate the rewards and how professional they are. I will be back.

Date of experience: April 13, 2024
North Carolina
1 review
1 helpful vote
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This is the worst donation company that I have dealt with I. Years. I referred my wife and because their system would not allow her in for months. And regardless of the center telling me all would be great. They just told me that since it wouldn't let her in she is not a new Donor. With just one donation. And we get no bonuses. DONT DO IT. RUN!

Date of experience: April 10, 2024