CSL Plasma

The staff who do the initial vitals and processing procedures at the CSL Hamilton NJ location are lazy, unprofessional and inconsiderate. The line of donors waiting to get processed could be 3 or 4 long while ONLY 1 staff member can be found straggling to reduce the number of donors, while their colleagues can be found talking amongst themselves about everything from their kids to weekend plans. This is consistent behavior which equates to a severe lack of professionalism. Clearly they're here to receive a paycheck. Because patient care isn't a priority.

If there staff would of looked at my veins right the first time, I would of never had an issue! They didn't do there job and I'll never be able to donate with this company. All because they have lazy people working who don't pay attention to what's what! When I was able to donate at another company with no problem. CSL in canton Ohio has absolutely poor management and lack of skills! Believe me I will get the word out on this location!

So my app told me I have 9 days left of my 45 as new/returning donor which means it's 100 worth the trip so I get there donate and am told 52 was my amount so they claim it's 30 days to get in ur first 8 donations for 100 now so the app isn't right now and lied to me wasting my time and gas cause for the trip I make I won't for no less then 100 cause they stay packed and ain't none of them in no hurry best believe that so something I can do in hour maybe less they drawn out to 3-4 plus just simply cause they can they getting hourly pay. Either way don't believe the center or app they all full of it. The other picture is were they take points randomly day(s) before while I'm logging in daily. These money hungry animals charge out the rear for the things made from plasma yet what we get isn't crap but when I'm expecting 100 for my visit and only get 52 and told they'll send it to it department cause it does say that but is wrong wtf I am so upset

I truly understand saving lives but the pay is highway robbery. Over $2000 for a tube of plasma. And you only get $50-65 dollars. By the time you take monies off card, you basically end up with a total of $30-35. Sad. I'm over this place.

I went to CLS plasma where my arm was infiltrated. As you can see below I was injured and had to seek medical professionals. I have for four weeks been going back and forth just to have my co pays reimbursement. Disgusting! I was treated horrible after my arm being destroyed by the RN. Never again.

My first time at CSL Plasma actually went very smoothly. I signed in and before I could even sit down in the waiting room someone came to get me. They "warned" me that the process would take at least 3 hrs, to make sure that I had the time. You get a medical exam and lots of questions, but so what. It's all necessary, and that's only for your first time. The procedure itself varies from person to person, but can last from 1/2 hr to an hour. I, personally, didn't have any problems. I'm glad I qualified to help and you get paid. Win-win.

I've been donating plasma regularly since May of 2020. Overall it has been a good experience. The staff is helpful and professional. I wish there could be a way to make the wait shorter. There are days where it takes over 2 hours for the whole process. The app needs a little tweaking. I was locked out for several days. I called the help line, and that took a couple phone calls to get back into the app. The same survey has been used for quite awhile. Not sure what good the same survey questions do time after time.

Upon going in for the first time I was a little hesitant however the staff at csl plasma center is very welcoming and easy to talk to there friendly and insure your comfortable threw the hole process.

I enjoy the honor of being able to help in a worthy cause.
Whatever you heard or how people are doing what's right needs no explanations yet I'm greatly appreciate the staff and management at CSL plasma

I'm new to the process but I had a wonderful experience giving at the Broadway csl plasma center. I appreciate the rewards and how professional they are. I will be back.

The lines have been packed all day, some staff were suppose to be off already, but due to high volume they have to stay and help! They're working hard together as a team with smiles on their faces like nothing is even wrong! My day is going good now because of the mood they're in!

Since signing up earlier this week, I have spent 8-9 hours waiting and jumping through hoops this week! Internet and documentation system have been sketchy as heck. I keep being told to sit in waiting area for the nurse. I'm a healthy adult. I was ready with all information required on sign up. I've just decided there has to be a more organized center to do this at.

I've been coming to CSL since 2023 and I've always been treated with respect. The employees are kind and patient. Cache is employed by CSL and she is exceptional. She was the first person that set me up on the machine. She's gentle and very hard working. It seems each time I come she's here. She has an amazing attitude and is efficient and professional. She ranks 1000 in my opinion. Give that Queen a raise.

When you have to wait 1 to 2 hours before you even get to the donation bed, it is unacceptable. This has been my experience the last 4 times. You should NEVER have to wait more then 15 minutes. I will be going to Biolife to see how they care about their donors.
Edit: has improved a tad bit the last couple times. Just a tad.

I absolutely love csl where I am from all the workers are amazing and honestly if you are a frequent donor they pretty much become family. I recently just went through a rough patch in life and workers at csl that I've gotten close with were right there for me. If you live in TN or are thinking about moving and donate you need to check this place out

This is the worst donation company that I have dealt with I. Years. I referred my wife and because their system would not allow her in for months. And regardless of the center telling me all would be great. They just told me that since it wouldn't let her in she is not a new Donor. With just one donation. And we get no bonuses. DONT DO IT. RUN!

I came in as a new customer be and I want to tell you this two and my a half hours that's how long I was there in total. I had told my wife that I'd be gone about 4 hrs, now I had some free time to get rid of what was I going to do with 1.5 hrs,. Shopping yes. Thank you Csl.

As i am aware social distancing is a necessity. Seems standing on the sidewalk in the cold for over a hour is a bit ridiculous. Maybe bring in more employees to expedite the screening process. There are only 2 employees working with patients on the machines. Noone inside in line. But 7 people freezing on the sidewalk. You can expect plasma donations to drop at this critical time, when there is already a great shortage. Maybe staff a little better. For sure this will shorten the wait.