CSL Plasma

The staff at CSL Plasma in Ft. Gratiot, MI are absolutely awesome! Very professional and friendly! I highly reccomend them!

I went to a CSL Plasma Center the other day to donate. I'm a perfectly healthy 69-year-old who meets the basic qualifications listed on their website and could use a little extra cash, like many of us can these days. No big deal. Got into the screening process (which seemed to take forever -- the woman kept disappearing and just leaving me sitting there for several minutes at a time for no explained reason). At one point, one of the "nurses" said I was out of their age range, which she stated is 64. I pointed out to her that their website states "18 to 74," which she denied and told me not to get nasty with her. She left, and another woman came in and said the other woman was still in training. Well, properly train your staff, people!
Second... they noticed a short incision in my right forearm with stitches. I said I had just recently had a small, very common, non-malignant squamous cell carcinoma removed by my dermatologist and was just waiting to have the stitches taken out this Friday. No big deal, the incision is healing up nicely, there's no bleeding, and all is well. Well... I can't donate as long as those stitches are there. What? What do soon-to-be-removed stitches on a clean incision that clearly is not bleeding have to do with donating plasma? Nope! Can't donate until those stitches are taking out.

Fine... I'll just come back next week. It's another 20-mile round trip, but hey... no big deal.

Here's the kicker, though! I've been using a walker for the last several months because of an apparent, supposedly relatively minor neurological issue in my back that's affecting my walking and balance. No pain, no health issues, as such... just a nerve in my lower spine that looks, according the latest MRI, is being pinched -- an issue that should easily be able to be taken care... just waiting to see the neurologist.

Guess what... I have to get my doctor to fill out a report saying the use of the walker is not resulting from or causing any health reasons that would cause me not to be able to donate plasma! YOU HAVE TO TO BE KIDDING! I clearly explained to them that it's a simple orthopedic/neurological issue, and not in any way health related! NOPE! They won't take my plasma! Good thing I didn't roll in there in a wheel chair!

As much as I'd really enjoy that extra bit of cash, I'm really debating whether I want to go back and give them my business! What a total joke! Not to mention, from the looks of things in general, it was like the left hand didn't know what the right hand was doing out there!

First off I'd like to say they're very transphobic. They constantly deadnamed me and kept calling me a girl when I clearly look like a dude. I've been transgender for 6 years and on testosterone for 2 years. They won't use my chosen name and when I told them to just call me by my last name they only did that the first day I asked and when I was there the next time they stopped. Something needs to change because I'm sure I'm not the only transgender or queer person who goes there.

I was never able to donate because they kept giving me reason after reason for why I couldn't, whether it be things I didn't have on me, medication, making me go to my doctor to have a paper signed, having to put me in a different category because I'm a guy who isn't straight, etc. Why couldn't they just tell me everything I needed to do in the first place so I could've gotten it done that day then just donate the next. It's not a very organized process.

One day when I went there they asked for my ID, social security card, and proof of address. No one else ever asked me for that after the first time I gave it to them. Then suddenly, one day when I went in there, this girl asks for it. What in the world. I don't have a car, so I had to wait in the heat for an hour basically for nothing.

The last time I was there a guy (not name dropping) who worked there said I had "body odor". I don't because I'm a very clean person. What actually happened was I had to walk like half a mile to the bus stop in 100 degree heat. I was probably a bit sweaty which mixed with my deodorant causing it to smell unusual. It didn't even smell bad. It would've been gone in like ten minutes if they would've just asked "were you sweating out there?" or something and then I could've waited in the seating area for a bit, but no, they had to make me anxious.

I ended up walking out after that and never went back. I'm hoping my upcoming experience at a different place makes me feel safer.

https://youtu.be/jBjLmb2gKm4?si=AVlDA8ctnBLfypt0
Google says 100 character minimum so I threw in a little extra

Beth,Perry, and Robert,Cara, Bri,are the best people I know keep up the good work and don't change anything

Ellieas hilery Maritsa lyric tamra Carla marina noha great people good sense of humor I will always go back love everything about this and Anahi great to like the screening kamryn Ashley

Poor calibrated equipment, VERY
PREJUDICE, monkeys are us.
If your white, ha, you get snubbed, but black, man you are it!

I'll start this with the fact that I've only been twice and donated once but this review is of my best friend and her experience (which was 2 hours ago) who was EXTREMELY neglected. She donated for the first time TWO DAYS AGO and went back today to donate again and tested for low iron- TWICE. It being a 37 when the absolute minimum is 39. She asked if she should just go home and donate another day and the nurse said to get in the donor line and wait her turn. Once she got back there they insisted on sticking her back in the fresh hole regardless of the fact she wanted to use the other arm (their excuse was the machine was on that side and didn't offer to move her.) Once they stuck her she continuously had low blood flow causing the machine to beep. Nobody bothered to check on her until she was nauseous and fading in and out! (She did vomit) Not being 100% conscious and able to ask for help she kicked on the chair for attention and texted me to "come inside." I immediately tried to come in but the door was locked and no one would give me attention. I did make it in but nobody would tell me what was going on and made me feel as if I was being out of pocket. After about 10 mins I was told she "was being tended too." After another 5 mins I see her walking to me and she informed me that nobody was concerned for her rapidly declining condition. I am concerned for how they treat others that don't have people there or any medical knowledge. I AM EXTREMELY OUTRAGED AS TO HOW NEGLIGENT AND UNPROFESSIONAL THEY ARE TO THE DONOR AND THEIR FAMILIES. Your job isn't to just take whatever you want, the donor has rights! If you can't follow simple guidelines like the hemocrit test, then what the $#*! are you even qualified to do?

Everyone was nice and professional CSL is the place to go if you like money and saving lives come to CSL

I do this every year to help buy presents for my kids for Christmas I don't know what I would do without CSL

Thank you too all the great people that work here, Mel, Rollie, Kyria, Phillip, and all the other employees.