I was terrified of needles ever since I first started getting vaccinations as a small child. As an adult, my PCP would have to give me valium just to draw blood with a tiny needle. Then I became homeless, but not unsheltered. I was forced to live with my mother. I needed money so badly, but refused to donate plasma due to the size of the needle alone--the size of a dog whistle for pete's sake. Then one day my back was against the wall and donating plasma was my only option for quick cash. I would just have to muster up the courage, suck it up and do it, if i was to make it through the crisis I had found myself in. So I did it. I filled out the paperwork, completed the interview and learned how it all worked. During the entire first time I was there, I kept reminding myself that those people wielding that huge needle were professionals. They were phlebotomists trained to insert a needle of any size appropriately and as painlessly as possible. When it was my turn to lie down on the table that first time, I simply did not look and requested they not narrate their every move, especially not to count down until that very moment of insertion. I felt nothing! Nothing at all. I was so pleased and it only took me half an hour to complete the process after having laid down evert time I went from then on,

Because getting a job was nearly impossible for me for whatever reason and despite the hundreds of applications and resumes sent out, I was relegated to donating plasma. CSL doesn't pay the most, but they were certainly the quickest as I would later find out.

My mother passed away and since that time, I had to go stay with a friend, which I did for a year and a half. However, I failed to tell the "powers that be" at CSL that I had a new address. So one day after having received returned mail from my old address, I was required to see a 'medical specialist'. But that's not what I was told. I was told by an employee that they needed to discuss my medical history. I waited patiently, and a bit irritated for the Nurse or whatever specialty medical professional wanted to talk to me.

She was abrupt, rude and so far off base with her accusations toward me. Her mind was made up like a stubborn grandpa who knew everything about life and I knew nothing. She talked to me like I was a child and only heard what she wanted to hear. Sound familiar? When I tried to explain to her that I was homeless and had simply changed addresses, all she heard was the word homeless, which evidently being homeless, not that you are sheltered just don't have a place you can call your own, being homeless to the medical industry or particularly a plasma donation place means that you have some inexplicable disease or have been exposed to someone who has some disease that they had no way of being able to test for such disease.

Sadly, while the homeless who are just like everyone else has to re-prove to those who are just a couple of paychecks away from being homeless themselves, that they aren't scabies-ridden, STI afflicted, or have maybe just gotten Hep-A from going to the library. Completely absurd, but also completely not the reason I was led to be believe I needed to be seen by medical. No. They just needed a correct address. Or that is what I was told out of one side of her mouth prior to not being able to finish my sentence about why the address had changed, and which was completely not against the guidelines of any plasma center. Our of the other side of this toxic, self-righteous know-it-all professional, I had suddenly morphed into a non-human being who had lied about my PAST medical history which had absolutely nothing to do with the conversation. I snapped back at her incorrect pre-conceived prejudices in defense of myself.

What did I get in return? PERMANENT DEFERRMENT. Meaning I could no longer go back to CSL Plasma because of some hot-headed, pretentious fool that refused to listen and be objective about the situation. This caused me a great deal of financial distress. A great deal during a time I needed that money the most, however meager it was.

So I wrote an email to their home office. Know what the response was? A boiler-plate answer to the effect of something like: "sorry for your inconvenience, but we aren't going to listen to your side of the situation because we have a God-complex, and know everything there is to know about you personally and we stick by your permanent deferment irrespective of how wrong our employee was and how badly it affected your life. After all, we're big, your little, we're smart, your dumb, we are better than you, sorry your a piece of crap who is homeless."

That is MY perception of their response. In honesty, it was short and poisonous: "Sorry for your dissatisfaction but we stand by our decision." Well, they can be wrong all they want. In the end, they will suffer the consequences of their behavior toward people that is based on prejudices that don't belong in a medical industry designed to help others, to edify them. Not stultify those who volunteer their time and efforts.

I fractured two toes at work, but I didn't need either surgery nor medication (painkillers, etc), so I didn't donate for 7 weeks, after 7 weeks I'm still was wearing a boot, but I'm feeling great. I did the questionnaire and I specified that I was feeling healthy and was not taking medication. After I went through the registration process I went straight in line waiting for my turn to donate. I was almost done with my donation when some of the workers came to say hi and asked me what happened to my foot, these person and everyone else did not acknowledged me or greeted me when I first came it, anyway I explained what happened and after I was finished donating the told me right there on the floor that I shouldn't have donated because of my foot. But I CSL had at the moment closed to 15 people on the floor including management staff and no one noticed me?! So then I'm the one responsible for them not don't their job properly and all the do chitchat, swear, talk load and all kind of nonsense, while we're there waiting for 2 hours, 2 1/2 hours or more… really?… A nurse told me to go see her and she wanted to take my boot off and at that point it's been already three and a half hours of my being there and I need to go, and she stated to tell me that what I did was wrong, again, I was speechless cause how can they blame it on me? When I came back a a few weeks later another nurse and this time the manager gave me the same speech, I was not happy at all because the staff should be aware of if someone is wear a orthopedic boot, they should ask the person beforehand what happened. I think I ashamed the manager and nurse so much the banned me from CSL system telling me they were going lunch and investigation regarding my situation, but they didn't wanted to take my medical information, my doctor's name and number for them to verify everything I had told them. Bottom line they not letting donate stating they still investigating, the truth is they're ashamed because I called them out. I mean, I've been donating at this place even before they got hired there, and I had donated at the CSL plasma in Blue Heron, Riviera Beach, FL. I just wish to go back and donate in Riviera Beach, never again will I donate in Greenacres even though is closer to me.

Ive been going to CSL for 3yrs and is a platinum donor.if they want to get rid of you they will they permanently defferd me.first I got into a argument with a guy because he thought I was talking about him.I wasn't he asked me I told him I don't even know you so how could I be he said I think you are and his mother was there with him he stated he would punch me in my face.so I'm paying very close attention to him and the intake lead started calling my name like I'm at fault and expects me to do what get punched.so she gets mad go get the supervisor on me I explained to them what was going on.so now the got it in for me... because of this also a in take staff got mad because I didn't speak to her.so I told a guy that asked me did I want my place back inline I told him no I had problems with the worker and I didn't want to get burned twice so I'm good so another staff member called me in her booth the staff lady busted in the Booth threatend to get her family on me.they barred me because I was there Friday 23 2024 and I was doing my vitals when the worker ask me to take off my jacket I also had on a vest she asked me to take off my vest too.so I Said as long as I e been coming here I ain't had to take off my vest and I asked if it was anything else I need to take off.I be dam the manager called me in a room asked me what did I say I told him what I said.he kept asking me if I told her I would take off my pants I told him no I didn't say all that.they defferd me saying that they have given me several chances.and brought of insataces were it wasn't my fault but they still blame me. They only believe one sided stories so believe if it ain't your fault then there going to make it use things against you that wasn't your fault. Just the situation there looking at not who's at fault which is very unfair...but we're ever there's money there's problems with people.staff and donors like a prison system were you have to watch the guards and inmates because neither want to see you leave.so the make things difficult for you give you a super hard time.they so busy they not concerned about how your being treated but there logo says do the amazing its not like that if you want to be judged go to CSL like the penitentiary in Muskegon Michigan.there more concern with making there money and not how you're being treated

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Friday (3/ 29/25) donated and half way through it wasn't returning. Tech tried to adjust the needle. Needle felt deep and my upper arm felt like it was swelling. The tech blow out my vein and was pumping the return under my skin.

I developed a very very large measure 9X5(will add photo)

Monday (4/1/25) pm call CSL and explain the bruise and if I ca donate with them bruise. I was told yes. Just use my other arm. (Sweet!)

Tuesday (4/2/24) I go to CSL on national city. First thing I show my very large bruise. I am told to sit and a nurse will be with me. Nurse shows up and tells me if the bruise is more than 2 inch I can't donate. The problem is the person on the phone said I could donate.

Gabe the manager on site tells me I am not allowed to donate. Despite the person the day before saying I could donate.

Manage Gabe is brought into the room and says same thing. And added this shouldn't be an income.

I felt very angry and dismissed by his comments. I take care of my husband who has cancer and mother who is 80. And yes I rely on donating plasma. Sadly $115 a week is a big deal to me and my family.

After the meeting I was as told a doctor would call me today (4/3/15) no one called.

I called the call center for the second time. CSL NATIONAL CITY claims to of called me today, to apologize. ( another lie) No, Rob called this afternoon and wanted to document the bruise, which was documented the day before. Then he tells me I have to talk to him to be able to talk to the doctor. Guess what? No doctor called all day. Called back around 4ish and no doctor today. Tried to speak with manager and she (Sayat) hung up 3 times on me and wouldn't answer any questions.

GREAT CUSTOMER SERVICE (NOT!)

Called customer service and she was on the line with the National City location and then hung up. Waited 10 mins and no call back.

Seems as long as your an easy patient (donation) it's all good and once they mess up. You get black ball and hung up on... Shamefull Company!

I want to see CSL plasma in Southfield to donate plasma for the second time this week. Previously, it was February 4th, but so when I went in there February 4th they told me I had to take a physical. I knew was close at 6 o'clock 1 day close. But they still allow me to take the physical took it. I want to donate and everything worked out fine. I went back today on the sixth of don't they told me that when I came in on the fourth I changed my address, I said no I wouldn't enter to donate plasma, and that was it, they sent me to the nurse because they said, I had to take a physical, I took the physical and everything was excellent and I want to donate. Somehow my address got changed. I didn't change I didn't request. I didn' plan on having to take a physical because. I was in a hurry. It was getting close to closing time and I want to donate so the employees can go home. Not to keep them at work late pass closing I wasn't even planning on a A physical, but I guess they do it every year and seem like every time they do that. They change my address. And I don't request it. And for that reason, when I want to donate today. They refuse let me donate it. They refuse to let me donate They defer me because they say I change my address. After I showed him my proof of my address and told him I didn't change my address February 4th, they still didn't let me donate but even thoughi got treated very bad by not being able to donate. I never let them cause me to change the content of my character. I said not a problem have a great day. But please find out for me why my address was changed because I did not requested. I had the same problem in July. How to show proof I have never requested CSL plasma to change my address only reason why they get my Post Office boxes because when I first joined. I told him there's my physical address. And here's where my mail go. Because I'm a federal employee and I work at different airports. And I have my mail go to my Post Office box. That's where that address first came up at Never mentioned it Again Because CLS is like a lot of places, they only use physical dress, which is fine credit card companies. Everybody else does that too is fine. No problem with that. So I had no problem with that. So I did not make any other changes. So all the changes that was made was not made by me. I explained that to them for some reason. Because the wrong buttons was pushed on their computer. I got deferred Which I never request any changes. I just want the donut plasma. I just hope good people like me.
In the future don't get Deferred
Like they dared me For doing nothing wrong. So I'm not blaming every CSL center because of what happened to me at 1 place probably by 1 person. In my heart, I do believe c s l is a great place I know they are German company but I do believe that care for all And probably 99% of the clients are treated with honor. I just didn't like what happened to me. But I did not let it cause me to change the content of my character. I left out with a smile and told him have a great day. Just find out who changed my address because as it was not me I remember one thing my Grandma told me. It's not what happens to you in life. Sometimes it's how you deal with it so I did not get upset. Did not raise my voice did not disrespect. Anyone just told him the truth. It was not me that made any changes. And so I should not have been deferred. That's my true story my bad experience the 6th of February, 2024 Southfield, Michigan

1#My sign up took over 4 hours. They still couldn't get but 1 fingerprint. 2nd the man doing the draw didn't listen to me or the other tech, he was told by the female tech...STOP! She came over bandaged my arm and proceeded to draw from the other arm. When I was done she apologized and sent me on my way, saying to return on Friday...

Friday they Refused me cause of my arm being bruised & said come back monday.Monday another male tech said he could do the draw on my left. He failed.he literally was digging and wiggling the needle in my good arm and blew a vein.he TRIED TO BLAME ME! WTH? A lady tech came by and said NO! Stop now! The lady said I'm sorry but we can't draw from you. Come back Friday late afternoon. He blew my vein and got rude and ignorant when the female tech stopped him.

Today I go in wait in the line from hell... people walking in the front door and entering the line and cutting to the front... people behind me getting angry, telling the cutters the lines back there buddy... to which he was ignored then flipped off...now I'm leery, anxious about what's about to go down in here, should I leave? Only to be called and told my arms are TOO BRUISED UP come back in a week or 2! 2 weeks?

Your SO CALLED
Phlebotomist did this to me. I have pictures. I cannot believe, the ineptness of this facility. The only good thing I can say about that facility is it was clean. But too many people walking around doing nothing, laughing joking talking about what they're going to be doing tonight, I don't care neither does the clients.

Lines wrapped around the building and only two people doing vitals. Doesn't matter what time of day they're always short staffed, and the male techs have bad attitudes. Very bad attitudes.

I guess it comes from working with all the women? I really don't know and I don't care at this point.I've been in your facility now for the 4th and last time I will not be coming back.

Somebody needs to check these people out.get their priorities straight. If you can't staff it properly close the doors. People are not cattle and that's exactly how you were treated in this facility like cattle.

Thank you but no thank you.take my name off your registry. And that's another thing I was told I could not take my name off your registry? Really? I have to go through management? For what? No thank you and I will be filing a complaint with the Better Business Bureau.

Shame on you CSL Plasma! You USED to be so great...

Me and one other person was at the Clifton Nj location from 4 pmtoday Septemner 25,2023 at the Clifton Nj location and Shaoqua comes out from the donor area to the front at 6 and says " The nurse isnt feeling well so everybody might not get seen today " Then at 7:00 Shaniqua comes out and says all the beds are full ypu have to come back tomorrow, I then said that I came all the way from NY it cost me $18.50 round trip she said You have to come back tomorrow, I asked for a Manager she said she is the manager, I then spoke to the nurse she was giddy, luaghing and was perfectly fine to me. So I think Shaniqua lied and said the Nurse wasnt feeling well because she didnt want to do her job, Also When I asked for corporates number from the nurse Shaniqua then Insited that I leave the building, I said I dont see why I have to leave the building theres plenty of people hear.
She then said if you dont leave the building this will have to escalate, I said Im a Bronze donor all thats not neccessary and I left.
I was always low toned and spoke always respectfully and proper when I spoke with her like I always am with all of the staff when I go there.
Also The nurse and another staff member heard everything and can attest to my proper beha iour and tone and Shaniquass Street type way she spoke to me.
This may sound harsh but Shaniqua should only be on maintenace and not dealing with patients threatening to and I quote " Escalate Things "
It gave me the feeling Om being threatened And she wanted a confrontation, And good god Im just there to donate plasma the last thing Im thinking about is some kind of confrontation.Shaniqua showed
A Bad Mind Set
Mean disposition
Showed Hostility and Anger
Poor Judgement
Street Culture
Mismanagement
And came across as a Liar
Apart from losing my time and money to go there, It brings me no pleasure to have to write this review,
Ive always appreceated all the staff there and how hard they work, They for the most part are to be commended, But not a staff member like Shaniqua that wants to pick a fight/confrontation with a donor - Im always cheerful and Always Always a happy donor.
Ive never had a problem there.
Shaniqua needs to only do maintrnance and not handle people
Shes to Street and needs Culture Training.

CSL PLASMA is very clean, fast, and effective.Have very Great Stickers,...To Marielle and Reneja gwk

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