website thubmnail of Crypto.com

Crypto.com

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Georgia
1 review
0 helpful votes
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Crypto scams
June 30, 2023

They use everybody's money to make money for themselves you might get your money back and you might not piss poor I don't know how they got two stars two and a half Stars I give them a half

Date of experience: June 30, 2023
Canada
1 review
1 helpful vote
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Lost two transactions
February 11, 2024

They lost two transactions, one I never got back. Customer support is terrible, biggest mistake I made was using this wallet

Date of experience: February 11, 2024
Illinois
3 reviews
0 helpful votes
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Dont be fooled
September 12, 2022

I also lost about $175,000 I am sharing my experience here so as to enlighten and educate everyone that is losing money or has lost money to a scam including binary options, Recover all your lost money to Bitcoin and other Cryptocurrency, However, I have been able to recover all the money I lost to the scammers with the help of a recovery professional and I am pleased to inform you that there is hope for everyone that has lost money to scam. You can reach out to them hack101 AT tutanota d t c m

Date of experience: September 12, 2022
Austria
1 review
0 helpful votes
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Worst company ever
April 12, 2023

Customer support is bad and mob app is not working most of the time. They are just thefts, dont register

Date of experience: April 12, 2023
Australia
1 review
2 helpful votes
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BE AWARE SCAMMERS
December 25, 2023

BE AWARE SCAMMERS
(check the attached photos, BTC price has not been at $60K since 4/12/2023, they still sold my BTC at $60K)
IN CRYPTO.COM YOU HAVE 2 OPTIONS:
1 SELL AT MARKET PRICE
In this option crypto.com will buy your crypto at a much much lower price than actual market price, so they can then sell it for profit, example if your market value is $6k they will "sell it" at market, but you only get $5200 (they don't sell it, the buy it off you)
They buy the coin from you at low price and then sell it at market for themselves
2 TARGET PRICE
They will force you to place a target price so much higher than actual price, and on top of that they will never sell it so the only option you have is option 1

THIS SINGAPORE COMPANY IS A SCAM AND EVEN EXPERIENCE TRADERS WILL NOT MAKE MONEY
I HAVE EXPERIENCE I TRADE FOR LIVIN AND I COUL NOT MAKE MONEY AS THEY DO NOT ALLOW YOU TO TRADE
EVERYTHING IS CONTROLLED BY THEM
YOU WILL NEVER MAKE MONEY

DO NOT JOIN THESE SCAMMERS

Date of experience: December 25, 2023
Arizona
1 review
1 helpful vote
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BEWARE crypto.com like to shake their image as an easy to use user friendly cryptocurrency exchange platform. But do not be fooled by their appealing ads and false promises. It's extremely easy to deposit money into your account. Trying to withdrawal it? HA yeah right. If your lucky enough that they list your bank in the ach transfers it'll take a minimum of 3 days and they'll try to squeeze any money out of the transaction they can. BECAREFUL if you ever try to transfer crypto from your crypto.com wallet to any other wallet. I was trying to transfer $20 usd worth of ether and got charged $8.33 so ended up with only $11.70. THATS ALMOST 50% crypto.com is a borderline organized criminal organization. I highly suggest never opening an account with them. Even when I offered to just transfer the ETH back into my account to try and get my $8.33 back or even any amount back. They said there's nothing they could do. Oh yeah and ontop of this they had someone repost the same fake 5 star review over and over on the iPhone App Store. DO NOT OPEN AN ACCOUNT WITH THEM. THEY DO NOT CARE ABOUT YOU, ME, OR ANYONE.

Date of experience: August 21, 2023
Costa Rica
1 review
1 helpful vote
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SCAM
May 14, 2023

Full of fees, they wont let you take out your money freely and more often than not it fails to send the money, causing a lot of troubles, DO NOT USE IT

Date of experience: May 14, 2023
New York
2 reviews
5 helpful votes
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Be wary of Crypto.com, can freeze your account & money without warning!
A week ago I received an email from Crypto.com stating: ""We are undergoing regular routine review and your account has been disabled until this is finalized.

Please accept our apologies for any inconvenience caused by this, as we will revert with feedback shortly.""

To this day my account has is still completely locked with no explanation at all from them! I have over $230,000 in my account and no way to my access my funds! This is is completely crazy and want to give warning to all other users to be wary...as of right now, my money feels like its been stolen!

** This is occurring after I've gone above and beyond to provide all necessary documentation they have ever asked of me. Because last summer they made me proof the 'source' of all of my funds by sending me an email asking for the following: ""1. Declaration of your source of funds - Some examples are: salary, savings, loan, inheritance and etc.
2. Your occupation - title and employer's name 3. Purpose of the account""

I've never had a bank, exchange, or any other company treat me the way Crypto.com has. Having access to your money completely revoked without any just reason and explanation is an extremely scary experience that I hope no one else ever has to go through.

I've written on Twitter and they did promptly reply but could only say that they'd talked to the relevant department and that I'd hear from them soon. I wrote to their feedback@ email address and haven't heard back.

I went online and came across coin-refunds.com they helped me to get this resolved and I'm glad I got my money back, if anyone has a similare experience and want to get their assets unlocked, kindly reach out to coin-refunds. Com for assisitance.

Date of experience: January 12, 2024
GB
2 reviews
1 helpful vote
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Crypto.com discriminate against anyone who doesn't hold a passport or drivers licence
Avoid at all costs

Date of experience: April 5, 2022
GB
1 review
1 helpful vote
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It's fun watching your investment go up and down on the app but impossible to withdraw funds to your bank. Beware.

Date of experience: December 14, 2023
New Jersey
1 review
1 helpful vote
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Poor customer support
August 8, 2023

Had to freeze my account due to being hacked. Sounds bad we'll wait until crypto.com does nothing to help you

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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Their customer service and app support is truly shocking. Please don't use them try a different provider.

Date of experience: March 18, 2024
Romania
1 review
0 helpful votes
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DON'T USE THIS APP
March 9, 2024

For the last 3 months I'm trying to get my missing deposit back, they'r support team is not existent!

Date of experience: March 9, 2024
Texas
1 review
0 helpful votes
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Very expensive
June 17, 2023

Very expensive, fee is high
And buy / sell not reflect the actual value. Buy at high sell at low
You will loss you money
No advance trading

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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100% a scam
June 30, 2023

Please don't be a fool, I was. This site is a complete scam. If you deposit money, it will be lost and you will be a fool too

Date of experience: June 30, 2023
Colorado
1 review
0 helpful votes
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Terrible Company
September 7, 2023

Do not use this company unless are really good with computers and all the latest gadgetry that is used

Date of experience: September 7, 2023
Missouri
1 review
1 helpful vote
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My name is Karen, and I work as a construction engineer. I tried buying several machines online this year because they were more affordable. I paid using my bitcoin wallet, only to discover that thousands of dollars had been stolen from me. I emailed the firm I was supposed to buy this equipment from nonstop, but I never received an answer. I reported the incident to the police, but they did nothing. I was depressed because I had just lost a significant sum of money that I had spent thinking I was buying supplies for my job. My bank couldn't help me, so I was on my own. My coworker told me about SPYWARE CYBER and how they helped her get her bitcoin back after losing to a fake binary investment. My situation was described to the Hacker when I contacted them. They reassured me that I shouldn't worry because I still have hope. I have no idea what they did, but they managed to restore every USDT I lost in a matter of working days. This shocked me because I had assumed that after reporting the incident to the police and consulting my bank, nothing would be done. Spyware(@)cybergal.com or contact(@)cybegal.com did a great job with this and deserves to be well-known worldwide. I received my money back even when I was unable to purchase the machines I wanted. I was able to do it thanks to SPYWARE CYBER. WhatsApp Number: *******381

Date of experience: December 17, 2022
GB
1 review
1 helpful vote
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Fraudsters! Stay away as far as you can or you will be robbed! This is a pure example of digital crime, unregulated by any financial authority! They don't even have a complaint department! In 21st century? In the UK!? This is a joke!
This is why they can do anything they want with your money robbing your crypto card, your balance or even your earned bonus!
They will charge you EXTRA 200-300% of the purchase value for nearly each transaction paid by their Crypto card blaming the merchant and saying that you'll get it back in 28 days! So, they hold your money illegally for a month or so! There is no any notifications of returned charge, is not even possible to track a refund.
First it happened at Asda petrol station - fuelled for £31, paid £75! Their excuse? Read the article! Do you know what's in there? They reserve a right to charge you extra at restaurants, petrol stations, hotels and. (ready?). Any service oriented purchases! That's 99% of all if your transactions made by let's say Blue card!
This is not everything. I booked a car park paying £30 by Blue Card. You know what's happened? They robbed me £30 on balance and another £30 on my earned bonus a second after completed payment! If I didn't do a screenshot before and few seconds after the transaction, I wouldn't have had a proof! I raised the issue and 24h after they said they cannot see any fault from their side, but the day before they directed me to this EXTRA charge article, which actually doesn't state anything about robbing you off from your balance or bonus, only on crypto card. Sounds like they simply couldn't admit that as this would be against their brilliant article
Watchdog, Martin Lewis, social media, police and Ombudsman might be happy to hear this story. All communication is saved and recorded.

Date of experience: June 5, 2022
Canada
1 review
1 helpful vote
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Fraud, and rude staff
March 28, 2023

Fraud company, stealing clients NFTs and rude staff!
Pretended to help to buy time only
I will make sure to expose you to people

Date of experience: March 28, 2023
Maine
1 review
0 helpful votes
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Bad service
December 29, 2023

Been trying to get a response out of these people for a week I cannot get a response. They keep telling me to waiit. Wait it's all I've been doing l,

Date of experience: December 29, 2023

Overview

Crypto.com has a rating of 1.1 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crypto.com most frequently mention customer service, bank account and creekmonat tech. Crypto.com ranks 385th among Currency Trading sites.

service
81
value
75
shipping
4
returns
4
quality
78
This company does not typically respond to reviews
+81