website thubmnail of Crypto.com

Crypto.com

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Netherlands
2 reviews
2 helpful votes
Follow Ruben M.
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This platform is a fraudulent spam website that masquerades as a legitimate service. It employs various deceptive techniques to target unsuspecting individuals. Specifically, it poses as a cryptocurrency exchange and wallet, but its true intention is to unlawfully acquire your digital currency. Please exercise caution and refrain from engaging with this platform. For further assistance or inquiries, kindly contact sky line - rec very c o. M

Date of experience: August 22, 2023
Nigeria
3 reviews
5 helpful votes
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They're not sincere.
January 29, 2022

Do not think of putting your money here, they're not sincere at all, if you wish to invest in a more legitimate and trustworthy company, then visit profitinvesttrade. Com, as they have a very high ROI and guarantee a successful withdrawal.

Date of experience: January 29, 2022
Canada
1 review
3 helpful votes
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I tried to send 60 dollars in BTC to a friend in Bitcoin and they charged me 30 dollars worth in BTC. Didn't add it on top so now I have to send the same again just to get him the 60 dollars. Absolutely ridiculous. Not a place for practical spending and exchanging.

Date of experience: March 11, 2022
Canada
1 review
3 helpful votes
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Very poor customer service, they will inundate you with numerous nonsense requests. High spreads and fees. Very Mickey Mouse.
If they respond to this review, I'm sure it will be to contact them which has been attempted numerous times to no avail, hence the review.
There are other, much better platforms to use to trade crypto.

Date of experience: March 5, 2022
Alabama
1 review
6 helpful votes
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They scam you at every turn. Fees are unbelievable but the biggest problem is when you sale the price they quote is always way below the price on every other platform. Customer service is useless and always says price fluctuates. Was going to sell AXS, Crypto.com sale price $17.57 and Kraken and FTX price at same time is $18.13. I checked and last time today price was at $17.57 was 3 to 4 hours ago. I'm transferring at any cost to get away. Use another platform this is their norm.

Date of experience: August 5, 2022
Spain
2 reviews
0 helpful votes
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After Investing with this broker a sum of $15,900 they accuse that my deposits were made through illegal channels and i needed to pay sum amount of money to claim the previous deposit, that is when i notice something is not right with this broker, After surfing online I am so fortune to came across G.a.l.w.a.y.reliance comer and they did equity to these broker. Th

Date of experience: April 29, 2023
Thailand
1 review
5 helpful votes
Follow Emilio M.
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The company seemed really nice, and I ended up ignoring the bad reviews I had seen. I opened the account successfully, deposited some "test" money, and moved into a hardware wallet. Then, I did a real transaction depositing a more substantial amount, and they locked my account and didn't resolve it yet. I heard that some people are having over 30 days waiting for the account to be unlocked. And, to be worse, these cryptocurrencies are falling in price and they will not bear the loss!

Date of experience: October 26, 2021
Peru
1 review
3 helpful votes
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Scam, beware!
July 26, 2023

Opened an account with crypto.com. After verification the app suggested that I can get a card if I stake certain amount of CRO token (500 SGD equivalent). After staking, the app than said that the card is not available for me, and there's no way to get my money back.
I had no idea that crypto.com would run a scam in such an open and blatant manner.
Of course there's no answer from support, and it's not possible to do anything.
Outright theft, beware!

Date of experience: July 26, 2023
Texas
2 reviews
7 helpful votes
Follow jhon s.
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This company have no sense of responsibility they allow someone to transfer my crypto to a different wallet without even verifying the irregularities; this happens while I am in a different country my password change my email address change my password change without even contacting me with all the sudden changes in one time and yet they keep saying safety is number one. A bunch of idiots dont be a victim like me stay away from this company because they dont care about your hard earn money their customer service is the worse. If your money get stolen your fault even. They dont even have the very basic detection to prevent your crypto from gettin stolen... I was an idiot trusting this company with my hard earn money and my family is affected because of this and they dont give a dam about that your just a number to them if ever.

Date of experience: March 14, 2022
Georgia
2 reviews
5 helpful votes
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Terrible!
January 21, 2023

How could anyone think this app could garner mass adoption. It is fN quagmire! It takes a million clicks and a road map from hell to get anything done. Then add on the HUGE price spreads for buy and sell. Impossible to use for the avg joe! Surprised it lasted this long. I would have shorted this if it was a traded stock as it WILL go to ZERO. So many better platforms and easy to use for mass adoption.

Date of experience: January 21, 2023
New York
1 review
0 helpful votes
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If you do not know what you are doing it is very easy to get robbed over your money. With the "stock trend" of todays age continuing to grow, kids are more likely to throw there money into an app like Crypto.com. This "App" is designed to not let you deposit your money back into your account. It's more-as the app that you throw $300 in, and you never see it again. So, if you or your kids are looking to buy some stocks I would recommend Robinhood.com. Very easy to use, very easy to deposit your money back into your account and on top of that not only can you buy crypto currency's; you can buy other stocks as well.

Date of experience: August 4, 2022
Arizona
1 review
3 helpful votes
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I staked $4000 for a card, however, I never received a card. It has been 75 days. My money locked, as I was mislead and never given the product advertised by Crypto.com the visa card. Also I cannot transfer my fund to my external bank account. Beware. I would not do business with Crypto.com.

Date of experience: January 30, 2022
California
1 review
1 helpful vote
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Don't!
December 28, 2023

All I need is for them to reset my passcode. Most companies can help you in two minutes with this matter. These people won't help you. Sent them a message through chat. They do not respond. Sent them an e-mail, same no response. You will not be able to get a hold of them if you need their assistance. Beware!

Date of experience: December 28, 2023
Nevada
2 reviews
2 helpful votes
Follow Erick W.
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I've waited 2 days for any response from support and still have not gotten anything. Every trade you make has OUTRAGEOUS hidden fees. They show you your coins are worth way more than they are, but when you try to sell them they give you wayyy under asking. Costing 10-20% of your trade! It's disgusting! They also make you buy coins at over market value while also tacking on a 3% purchase fee. Only the 3% fee is disclosed. Not all the price hikes and drops they do in their favor. Also, their limit sell does fulfill like it's supposed to. Screwed me out of $100s. Look at the photo, it shows this coin is worth $1.14 but the graph clearly shows $1.08 and if I tried to sell I wouldn't even get $1.00

Date of experience: February 9, 2024
New York
1 review
0 helpful votes
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Avoid. Used them many times before, all of a sudden a deposit of flow goes missing (to the correct wallet, checked on Blockchain). Their customer service on all channels ignores you, waits, then sends a stock response to the effect of 'because so much time has gone since you complained, we assume your issue has magically resolved itself'. If you then respond, expect to wait and get the exact same response. Suspect this is the next FTX. Ayrlp. C o m brought me to safety they took charge of the situation and traced the transfer and it was reversed back to my account

Date of experience: March 12, 2024
Ireland
1 review
1 helpful vote
Follow Marcella F.
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If you are thinking to stake your money in this card I don't recommend. I staked my money in 2021 with benefits such as full cash back for Spotify, Netflix and unlimited visits in lounges around the world. However they not only removed the cash backs but now you can only have 4 visits PER YEAR on lounges. So that's it. After putting my money in this card and loosing all, they even removed all the benefits having nothing left I strongly recommend you to stay away from CRO. I even had to complain about the cash backs that supposed to be on my account and they mistakenly gave me less than the right amount. Stay away from Crypto.com they are not worth it.

Date of experience: August 12, 2023
Australia
1 review
4 helpful votes
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I am so disappointed with this app. I don't understand the way app is working, its so wrong. They just making money on us. When you try to sell they give it so cheap, when you try to buy they make it more expensive then that is in real market exchange. When you sell crypto currency they always charge you, but other apps don't. Everyone need to speak up about it.
I want to leave crypto and go to binance, they are much better, true buy/sell prices without any lies.

Date of experience: May 3, 2023
Netherlands
1 review
0 helpful votes
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Right when the value of BTC skyrocketed, my account got locked. Apparently I need to re-verify my personal information, before I can buy or sell anything. A seemingly simple procedure, but it has been months.
I've tried to contact Customer Service many times, but every time this happens:
- I send them an email
- A couple of days pass
- I get an auto-generated message saying: "sorry it took so long. We assume your problem is no longer relevant, so the ticket has been closed. Please resubmit your ticket if the problem persists."
- And so on, and so on.

Responding to the auto-message doesn't work either. I just get ignored. I tried everything (Through various channels), but the above is the most response I got.

Absolutely terrible, and it makes me feel scammed. Soon the price will drop again, and I'll have to wait another few years before I get another chance to sell. I'm sure I'll have to re-verify then again.

Date of experience: March 18, 2024
Nigeria
5 reviews
12 helpful votes
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I lost over 145,000 euros due to irresponsible actions from this firm. Is there a way for me to retrieve my funds? My business was in jeopardy, but fortunately, F O R T E H U B S. LI V E assisted me in recovering my money.

Date of experience: June 2, 2023
Romania
1 review
0 helpful votes
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Scammers
February 25, 2024

After investing 5,000 € in crypto.com, I was left feeling frustrated and hopeless when I couldn't recover my money from them. I had made payments for crypto tax fees and a verification process, yet I was still unable to access my funds. It seemed like I had hit a dead end, until I stumbled upon Conventlead. Their recovery company was a game changer for me. Their professional and efficient approach to recovering my investment from crypto.com gave me hope again. Their team worked tirelessly to navigate through the complexities of the situation and successfully retrieved my money I cannot recommend Conventlead enough. Their expertise and dedication turned what seemed like a lost cause into a success story. Thanks to their help, I was able to recoup my initial investment and put this ordeal behind me. If you find yourself in a similar situation with crypto.com or any other investment platform, don't lose hope. Reach out to Conventlead and let them work their magic. You won't regret it.

Date of experience: February 25, 2024

Overview

Crypto.com has a rating of 1.2 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crypto.com most frequently mention customer service, bank account and creekmonat tech. Crypto.com ranks 385th among Currency Trading sites.

service
81
value
75
shipping
4
returns
4
quality
78
This company does not typically respond to reviews
+81