website thubmnail of Crypto.com

Crypto.com

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Florida
2 reviews
7 helpful votes
Follow Christa B.
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Thanks for this platform. It's crazy how Cryptocom as a company is yet to be put on the blast for the atrocities they have been doing! It goes from closed accounts to people not being able to trade their money back into their accounts. You can google Spirassp and Crypto Scam Defense (CSD) as they are helping people recover from this day light robbery. They locked and closed my account with $11,452 in it giving all sort of excuses claiming they had they rights without no real explanation but luckily I got my money out and ran faraway from Cryptocom.

Date of experience: February 18, 2022
Florida
1 review
2 helpful votes
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Hello my name is Richard Price and my experience with crypto.com has been nothing but a nightmare... I've been trying to withdrawal funds now for quite sometime and it seems nobody cares or has tried to fix the problem... You see they put a 24 hr. Hold on funds when trying to withdrawl for security reasons but here's the problem ITS BEEN DAYS and nobody cl cares... Please don't make the same mistake I did because nobody should have to go through this... All they care about is your money and advertising with the Lakers... also if they were that good they would offer more of the crypto thats gonna make you money... they only have a small amount that's worth anything... So again if your new be careful don't make a mistake because there is no one who cares... true story worst customer service ever

Date of experience: February 11, 2022
Florida
1 review
1 helpful vote
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Hopeless and Helpless
December 12, 2023

100% avoid...this app is designed in everyday possible to not give you your money once deposited. You will have no way to get your money back and your money will be held against your will with no responses from support and no possible human conversation. Even the people replying to bad reviews ask us to contact them through email and even THEY ignore as well

Date of experience: December 12, 2023
Michigan
1 review
1 helpful vote
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Awful
May 20, 2022

I downloaded crypto a couple months ago, never used it. Never put my debit card on file and somehow they tried to charge my debit card almost $500 but thank god my bank locked my card. Not sure how or why they did this but I do not recommend crypto.

Date of experience: May 20, 2022
GB
1 review
3 helpful votes
Follow Dan R.
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My visa card card stopped working. When you contact support they say that the department in charge will take care of it as soon as possible. They keep telling me same crap after all the money i have lost, Trust me, Do not use their services, they are Swindlers. My money was repaid back to me after i reported it to gavibrenaid.com. Unfortunately for them they were not able to outsmart Gavibren Aid Recovery.

Date of experience: May 1, 2022
New York
2 reviews
10 helpful votes
Follow Kelvin J.
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I HATE THEM
June 17, 2022

They're definitely not what they claim to be, and if you are not careful they will take all you have. I was restricted from my account and i had $178,000 that was stuck in there i was so depressed until a friend told me to reach out to the best and trusted recovery company and i did sent them a mail " support@ globlerecovery. Com i was surprised they facilitated the retrieval of all my lost funds that was stuck in this Crypto in just few day.

Date of experience: June 17, 2022
GB
1 review
1 helpful vote
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Hidden fees
October 4, 2023

Do not buy here!
3% credit card deposit fee, high spread when you purchase and when you go to sell they offer you 5% below market value. They are absolute chancers and the customer service just directs you to standard documents which are completely unhelpful.

Date of experience: October 4, 2023
GB
1 review
1 helpful vote
Follow Carla B.
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I sent $250 from an exchange to my crypto.com wallet and its not there but showing on block chain.
My friend told me to put my private key or 12 words in another app, but crypto.com won't give them to me.
Support made me fill out loads of details about the tx, but why?
It's on the fkn block chain for all to see.
Feels like I'm being scammed

Date of experience: November 5, 2023
Canada
3 reviews
6 helpful votes
Follow Tom H.
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Their reviews are all fake, all paid. They're a bunch of scam artists. After I signed up did the kyc verification I got banned. A waste of time, they just steal your info. Days after I entered my bank info ready to deposit and buy cro, they locked my crypto.com app, couldn't do anything. Beware! I do not recommend

Date of experience: May 2, 2022
North Carolina
1 review
0 helpful votes
Follow Dan H.
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This company is bad news
December 15, 2022

I know the modern world dont talk to each other. Everyone likes to hide behind their screen and just read rules and regulations to. It would seem someone in that company would realize i needed a little help and would have reached out to me. But noooooooo they like there canned emails and smartass answers that i got back. Worst company i have ever dealt with.

Date of experience: December 15, 2022
Vermont
1 review
0 helpful votes
Follow Timothy D.
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My money has been locked in the account for weeks and I just want it back so I can delete the useless account. Every time I jump through the hoop they tell me to, they tell me I have to do something else. So they have basically stolen my money.

Date of experience: April 4, 2022
Canada
1 review
1 helpful vote
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Held Hostage
April 12, 2023

2FA won't register...I have ZERO access to multiple funds...can't do anything.they won't help?
BBB is looking into it now.been locked out for a week...this site is the ABSOLUTE worse potential fraudulent bs I've dealt with 4ver

Run...stay away

Date of experience: April 12, 2023
Nigeria
1 review
0 helpful votes
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R a ge r a pi d• i o
August 20, 2023

During a difficult time with crypto.com, ragerapid assistance was invaluable in helping me recover my lost funds. Their vast experience in cryptocurrencies has been a lifeline. Even amidst the obstacles, they have remained consistently professional. When it comes to dealing with cryptocurrency issues, their service stands out as top-notch.

Date of experience: August 20, 2023
Wisconsin
1 review
2 helpful votes
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Stay far far away!
September 24, 2023

Painful and horrible experience. Absolutely terrible terrible terrible service. Have been so frustrated and felt so neglected. Absolutely the worst customer service experience I have ever dealt with. You would have to try, really hard, to deliver service worse then this. I am beside my self. So terrible I just throw in the towel and forfeited my funds and NFTs, just to be rid of crypto.com. Will never wish this upon anyone.

Date of experience: September 24, 2023
Texas
1 review
4 helpful votes
Follow Syed T.
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Crypto.com customer support service is terrible. They promise to reply any message sent through live chat service but no one even see those messages. I have sending them messages for 6 days now, they did not even see them. I initiated a withdrawal of $50k 6days ago which is still pending and customer service is silent. Emailed them too but no reply. I don't know how to get them to respond.

Date of experience: December 8, 2023
Canada
2 reviews
3 helpful votes
Follow David H.
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Slow, Clunky, Updates far too often, too much needless verification in which it forced you to download another app to "verify". Fees to transfer crypto as oppose to other wallets which is free. 24 hour wait to "whitelist" another wallet to transfer crypto. Honestly, use another wallet, these guys don't know how to make an app.

Date of experience: May 5, 2022
Ukraine
1 review
1 helpful vote
Follow Corrine B.
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Simple and concise site design, fast exchanges, and a large amount of cryptocurrency! Everything you need is here. With them, you can easily control your money, data and identity.
Powered by cryptocurrency, the future of the internet: Web3 will be more fair and equitable, owned by the builders, creators and users.

Date of experience: September 15, 2022
Canada
4 reviews
9 helpful votes
Follow Ifeanyi O.
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Not a good platform
April 1, 2022

This is NOT a good place to do anything. Terrible customer service. And then I left a bad review so they are holding my withdrawal and wont release it because i left a bad review?

These delays and setup for crypto space defeat the purpose of Satoshis. What happen to trustless transactions? Speed? Anonymity? All the things that make up crypto space! This is just another bank. NO! (FYi: they still wont respond or release my withdrawal because of this review? INSANITY!)

Date of experience: April 1, 2022
Arizona
1 review
2 helpful votes
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Scam
October 8, 2023
Updated review

Well I got suspended from Trust Pilot telling the truth about Crypto.com. I have Harley, Stanley, Kimmy, Sora, Eveln and Selena working on my account to get my $98 back. I feel sorry for anybody that has more than I do, you proably will never see it again.

Date of experience: October 8, 2023

Worst company I have ever dealt with
August 30, 2023
Previous review

They cancelled my trade to crius twice. I have emailed them 4 times they don't care about anybodu. On Trust Pilot I entered very poor customer service, he is their reply Reply from Crypto.com

12 hours ago
Hello Dan, we'd like to check your order and provide you with more details on what has happened. Please send us a message via our Live chat or email us at contact@crypto.com. Live chat is a joke they get back to you 4 hours later. On Trust Pilot their rating is "O" what is wrong with them, I would recommend anyone to them, gdlesley@hmail.com

Date of experience: August 30, 2023
Texas
1 review
0 helpful votes
Follow Isaak T.
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Dear crypto.com customers,

I want to bring to your attention some concerning experiences I've had with Crypto.com. In my interactions, I've encountered what seems to be fraudulent behavior and a lack of responsiveness from their support team. Despite my repeated attempts to reach out, I have received no explanation for the sudden blocking of my account.ive been with crypto for almost 3 years, please file lawsuit against crypto.com, crypto will pay the highest price?! Their own customer support are scammers and stay away from this phone number ( *******736) is hacker and scam provided by crypto's chat?!
Given these issues, I believe it's important to be cautious when dealing with Crypto.com. I recommend considering legal recourse, such as filing lawsuits or complaints with regulatory authorities like the US Securities and Exchange Commission and financial departments.

While I have a passion for cryptocurrencies, it's disheartening to encounter such practices within the industry. I urge you to exercise vigilance and explore alternative platforms to ensure the safety of your investments.

Date of experience: February 19, 2024

Overview

Crypto.com has a rating of 1.2 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crypto.com most frequently mention customer service, bank account and creekmonat tech. Crypto.com ranks 385th among Currency Trading sites.

service
81
value
75
shipping
4
returns
4
quality
78
This company does not typically respond to reviews
+81