I recently opened an account on this platform. After a few days I have send 500 xrp, from my binance account.
In the next minutes I've received the confirmation, on my email, from binance and this platform also.
I entered my crypto.com account and the deposit was pending. I got in touch with someone from your support and he said that I have to open the fiat wallet. From that moment problems started. It asked me to take a picture of a bank statement, wich I didn't have, I am curently in Africa, working. The person from support asked me to send him a picture of an ID, where he cand see my home address. I travel only with my passport, but I had some pictures on my phone. I've send him the ID in the chat, he said is not good, because I need to make the picture in the app…I've used my passport. After a few hours, I got an email that the verification failed…again I've conntacted the support chat and someone else answered…I had to repet the story again with valid ID, passport, bank statement issued 2 day before, with the last internet and television bill issued (I did this 7 times with 7 different persons from support, Packston, Abram, Nettie, Mahen, Syd, Bryant). After the failed verification email came, the app wouldn't let me do the picture for verification again, a man from support had to help me make it again, I did 3 more times but the results were the same, verification faild…
The last guy that I've talked with told me that the address in the app is not the same with the one from the papers that I take photo of in the app…
I asked them to send the crypto back where it came from, because the account that it came from is mine also, but they didn't do it, that said that I have to pass the verification first.
So now my crypto is pending and I cannot touch it…

In 2023 I lost about 4BTC. Well the first thing I did was to Google my issue, which I did during my search process, I ran into various recovery companies, friends and colleagues discouraged me, they said it was all scam and I wouldn't be able to recover my funds back. I eventually contacts with an expert who ask me few questions with I answer and he proceeded to work on my problem, the good news is that my lost funds was return to my wallet. If you are looking for a legit company to recover your lost funds kindly contact BRIGADIA TECH REMIKEABLE now for your successful recovery.

Brigadiatechremikeable (@) proton.me

SEE PICS! Expect to loose 20 (minimum)to 40% on fill price/"spread scamming". Just awfully awfully awful 😖! Also you will get fees on top of that. They offer no excuses nor will this ever get better until legislation makes it. Go with an American exchange like Coinbase and it's a little better. Crypto.com is based in Malta and they can take everything you own if they want. HORRIBLE Spreads (did I mention that). See pic, says you have 20,700 but when you push the sell button they only offer 18,700 and that doesn't even include the heavy fee yet... scammmmmeerrrrrssssss!

Can you believe the people at crypto.com actually defrauded me of all my crypto?

There are 3 ways to contact the folks there. Through the app, in the support section. Through the contact email address. Through the 1800 number, the only live customer service people you can reach.

I contacted them using all 3 methods.

Through the app...took days to get a response. They never addressed anything I said. More like ignored it.

Through email, ignored my request to look into who took my crypto, kept asking me if the problem is solved would there be anything else.

Through the 1800 number, would only address anything to do with their Visa product and nothing else.

So what happened?

I was having issues with my 2FA authentication. When I first reached out it took someone 3 days to get back to me. Said they would look into it and get back to me.

A day later I get a call from someone who said they were a crypto.com rep. They would help me reset my 2FA.

Forgot his name but he asked me to install Anydesk. I didn't know then what I know now that he was taking control of my device and crytpo.com app on my phone via that app.

After following his instructions, 2FA reset, he said in order for things to take into effect I had to convert my fiat into bitcoin. I mentioned to him I sold all the crytpo I had in order to withdrawal the fiat. He said you can sell it again and get back fiat. Not sure why at the time but I did this.

I now know that he was setting me up to withdraw my crypto by inputting some wallet address. I was not aware he was doing this on his end, as I was putting in a sell order to get my fiat back.

It was in a blink of an eye and poof my bitcoin was gone. He hung up. I tried calling back the number on my call display, got a busy signal. After many attempts and to this day, that line is still busy.

When I checked the transaction I could see it was not an address I knew at all. I never sent any crytpo anywhere, I was setting up a sell order.

After days and days and days of sending complaints into the contact emails, contact, regulatory-inquiries, lawenforcementglobal, *******@crypto.com several responses from reps named Gracie, Vance, Merlin, Viggo, which all responded with the same messages to my complaint, as copied below:

-

I hope this message finds you well.

I'm reaching out regarding your latest inquiry. First and foremost, I sincerely apologize for the delayed response and any inconvenience this may have caused you.

We strive to provide timely and efficient service to all our customers, and it's clear we fell short in this instance. As a significant amount of time has passed, we understand that your needs may have changed or the issue might have been resolved.

If your inquiry is still relevant, I kindly ask that you reach out to us again, and we will prioritize your concern. Alternatively, if there is anything else we can assist you with, please do not hesitate to let us know.

We are taking steps to improve our response times and ensure this does not happen again. Your patience and understanding are greatly appreciated, and we are committed to providing you with the high standard of service you expect and deserve.

Additionally, if you require more information about our privacy practices and your related rights, please see our Privacy Notice.

Thank you for your continued support.

Merlin

Crypto.com

-

AND sending my complaint via email to:

Kris Marszalek
Rafael Melo
Bobby Bao
Eric Anziani
Jason Lau
Matthew Chan
Antonio Alvarez

-fyi format: kris.marszalek then *******@crypto.com

All top level senior members of crypto.com. Kris is CEO.

I received no responses at all from these top level people.

I still have no resolution to my crypto being stolen by one of their reps. No one has addressed my concerns nor refunded me in any way.

Total lost $705 CAD. Ya! They took my $700 dollars, such piglets! Steal from a poor man.

Now you all might be wonder, how do I know it was them?

Simple really, if the only ways to contact crypto.com are as I outlined here, who else other than the folks at crytpo.com knew I had issues with 2FA? I only told them via email and chat on the app...no where else, no one else.

Crypto.com are crooks and I strongly caution anyone not to put any money into that exchange.

Also, sell all your crypto and move the money back into your bank account.

If you cant, send it to a wallet address you know of only.

If you cant because your 2FA isn't working, reset it yourself, there are tutorials to show you how but do not take any help from a live rep, nor let anyone tell you to install any app on your phone.

Crypto.com you suck whale crap!

Stay away from. This is a fraud and It is unfortunate that many of us have fallen for this. We are only lucky that lots of us are getting our loss recovered by several cybersecurity agencies. I got my funds back after filing an official complaint here; f1delitychargebackcom.

So recently I booked a hotel through Booking.com for motel 6 for a room for the night. I was givin a total of $149 that included taxes and all fees, so I had placed $250 in my crypto.com visa account to be safe. I was fairly certain nothing could go wrong as the website stated cancelation is free, as you will not be charged until you arrive at the property. This is where it gets screwy. Before arriving at the Hotel Motel 6 placed a hold on funds in my account for a total of $167, even though booking.com said $149 including all taxes and fees. I didn't know they had placed this hold until I arrived and Motel 6 sprung a $100 security deposit no cash accepted at all. Well that's OK I though I put $250 in my account anyways so sure run my card for the $100 security deposit. Declined...I check my account and show the employee working there that I was over charged $167 she showed me were she had actually givin me a discount on the hotel and only charged $139. I have no idea what happened but Crypto.com says that hotels often hold more than the total of the room just to be sure, which I thought was a complete bull$#*! lie. Anyways I now can't afford the hotel room because of the security deposit and I have no other money on a card just cash. The lady working at Motel 6 said she would just refund my money, and attempted to do so, but told me that her computer wouldn't allow her to refund me. And instead would mark me as a no show so I could seek my money through other means. Great just great, me and my wife ended up sleeping in our car because of this. So the next day I contacted the hotel again and am told that cancelations are not free and that I would not be receiving a refund as I was a no show... well F-me.

So I decided to take this up with crypto.com and what a awful decision that was. They have been nothing but difficult, liars, Rude, ignorant, slow, and just stupid at times. Anyways I filed a dispute with on of the forms they sent me. After filing, early one morning, I was issued a provisional credit by crypto.com. But before I saw that it was issued, crypto.com also Debited the provisional credit right out of my account. That was odd I thought so i went on their app and asked them this had happened some idiot told me they would escalate this question and I should have an answer usually in 48 hours or so... 5 days later after harassing them for 72 hours, they came back with an answer! Since I willingly gave Motel 6 my card information, that this was not an unauthorized charge and rather a "general dispute" and since it was just a "general dispute" then they dont issue provisional credits for such. And the credit they had given me earlier was given in error. Now hold on a minute because that doesn't sound right, I've been issued provisional credits for a so called "general dispute" from other visa card issuers. So I decided to look into it while arguing with them that it was in fact an unauthorized charge and that all disputes are unauthorized charges in. No one says hey will you charge me for something I know you can't deliver to me? No they don't. So I'm arguing my case and they start going on above Visas rules say yadayada, so I download the visa rulebook and I show them the line:
4.1.13
4.1.13.1 Provisional Credit/Zero Liability Provisional Credit – AP, Canada, CEMEA, LAC, and US Regions
In the AP Region, Canada Region, CEMEA Region, LAC Region, US Region: An Issuer must provide provisional credit for the amount of a dispute or an unauthorized Transaction (as applicable) to a Cardholder's account, as follows:

(And since it only says something about in the US Region a provisional credit must be issued within 5 days of filing an unauthorized transaction, and not about a dispute, they take this as saying that this is a General dispute now and not deserving of a provisional credit...)

They go on and on about how this is just a general dispute and how I'm not going to be issued a provisional credit. I pleaded with them relentlessly to show me where it says in the rule book that since this Is a "general dispute" that it isn't deserving of a provisional credit. Because it in fact does not say a single thing about "general dispute" everytime I asked them to please quote the rule book and give me.the rule number so I can look it up and read it myself, they go dead silent and obviously are are stupified by their own ignorance. They always pick back up and say this is just a general dispute and I won't be issued a provisional credit I'll just have to wait the 10-12 weeks for the resolution to the dispute. Man what a nightmare. It's been about 6 weeks now and I have yet to receive my money I message them quit often inquiring for them to show me the rules that state the $#*! they made up but that still haven't. I also took screen shots of the conversation up until a certain point at which I told them I was going to be posting the conversation on message boards everywhere then all the sudden I couldn't take screen shots anymore due to security reasons... what clowns

Crypto locked me out of my account when shiba hit it's first ath. They locked out everyone for about 5 hours bc they couldn't afford for us to sell. I would have made 30 k with my billion shib. They gave us fraudulent login errors, and when the price of shib went down to the 20s suddenly we could log in. I bet institutional investors had access. This was the biggest fraud I experienced in my life. Plus you can't use their widget, they give you false prices of crypto inflating it. You gotta look somewhere else for a real price. Then when you sell, you have to pay "gas" fees although no crypto moved at all since they hold everything, and the inflated the prices are reflected in your wallet but in reality the value is less when you try to sell. So fees at both ends totaling around 5%. They send you unwanted spam ads for $#*! coins and nfts constantly but you won't unsubscribe bc you want to see updates on your purchases. Then there was the card program with staked funds losing 90% of it's value so they took benefits away too. If you use crypto.com you will instantly lose money your only hope is the crazy bull run and they will charge you somehow for that too. It took weeks to change my phone number on the app and only when I blasted them on Twitter did they take 5 mins to change my phone number. You will have to have service to the device you have the app on bc of mandatory 2factor identification so using a tablet is a no go unless it has a phone ##. But let's back up to being locked out of your account if you suddenly get huge gains... That's unforgivable theft. I hate hate hate hate that crypto com took away my chance at that much money, lied about (your login info was incorrect) it, and charged me some the highest fees of any exchange. Their own $#*! coin lost everyone who bought at least 50%. It was at.20 before the beginning of last bull run for christ sake, what a loser coin. Their cronos chain has basically robbed everyone who invested in it with useless dapps and no defi, with the only hope of profits coming from btc going parabolic. So don't keep your crypto on crypto.com and at the very least sell you crypto somewhere else or trade it for stable coins before selling so you can see the huge fees and if it's worth it. You suck Kris I have told everyone what your $#*! app is doing

The platform www.standardtradingoptions.com lure in victims to buy gifts cards and steam cards for bitcoin deposit and once trade start they again ask for a deposit again,

BY THIER SWEET WORDS! THEY TRY EVERY POSSIBLE MEANS TO GET YOUR MONEY AND NOTHING IN RETURN, AccessRecovery. Online! HELPED ME

BE CAREFUL!