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Crypto.comReviews 138

1.1

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Crypto.com Reviews Summary

Crypto.com has a rating of 1.1 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crypto.com most frequently mention customer service, bank account and similar situation. Crypto.com ranks 398th among Currency Trading sites.

service
88
value
80
quality
85
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Nigeria
2 reviews
0 helpful votes
Follow Abby H.
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I was scammed out of 8,000€ and left feeling helpless and desperate. The scammers were relentless in their demands for more money, leaving me with no idea how to recover my losses. That is until I came across 001. With their help, I was able to successfully recover my money and put an end to the nightmare. Their professional and efficient approach gave me peace of mind during a tumultuous time. I highly recommend their services to anyone in a similar situation.

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Absolutely pathetic customer service. Once they have your money they don't care. Try and make a withdrawal, and they make it as difficult as possible. Try to get some customer service support and you will spend eternity texting trying to get a resolution. Don't even bother. Worst experience ever. Buyer beware.

Date of experience: May 21, 2024
Australia
1 review
1 helpful vote
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Ripoff Platform
April 27, 2024

This crypto.com platform is a ripoff. You have to buy CRO to use the features and CRO is a broken token with the price kept low by the crypto.com people selling it off to meet expenses. I was three years with this platform and lost 75% of my CRO stake. As a reference, I managed to get a return on other coins at other platforms. Dont be folloed by the "low fees" they claim as they are not measuring apples and apples.

Date of experience: April 27, 2024
GB
1 review
0 helpful votes
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Tumultuous
April 24, 2024

I was scammed out of 8,000€ and left feeling helpless and desperate. The scammers were relentless in their demands for more money, leaving me with no idea how to recover my losses. That is until I came across conventlead.org. With their help, I was able to successfully recover my money and put an end to the nightmare. Their professional and efficient approach gave me peace of mind during a tumultuous time. I highly recommend their services to anyone in a similar situation. Thank you, conventlead.org, for restoring my faith in justice.

Date of experience: April 24, 2024
GB
1 review
0 helpful votes
Follow You R.
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Recover my lost
April 24, 2024

I was scammed out of 51,000€ by a fraudulent company that continuously demanded more money from me. Feeling helpless and desperate, I turned to ConventLead.org for assistance. Their team of experts worked tirelessly to help me recover my lost funds. I am incredibly grateful for their professionalism and dedication in helping me through this difficult time. I highly recommend their services to anyone who has been a victim of a scam. Thank you, ConventLead.org, for restoring my trust and providing me with a sense of closure.

Date of experience: April 24, 2024
Oklahoma
2 reviews
0 helpful votes
Follow Patricia J.
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Holdrecovery.com have been an amazing positive help for me, having being scammed out of a substantial amount of money they have successfully assisted in retrieving approx. 70% of my loses so far, with no stone being left unturned I am confident they will obtain a refund for me in due course. They are helpful, professional and compassionate at all times fully understanding my position and always available to assist and answer questions. I can only recommend the company and staff working there, they have all been first class!

Date of experience: April 20, 2024
California
1 review
0 helpful votes
Follow Andrés D.
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I needed to update my number. They told me to create a new account and it didn't work. I couldn't log in or verify my account. I asked if they can reset it or update my number.
It's been over 180 days waiting for them to resolve it. Why so long?
If they can't handle this, how can they handle crypto security? Transaction security? Our money and investments?
Date of experience: April 12,2024

Date of experience: April 12, 2024
Thailand
1 review
0 helpful votes
Follow M H.
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AVOID AT ALL COSTS YOU HAVE BEEN WARNED
The worst experience ive had in Crpyto was using Crypto.com they are quick to take your money extremely hard to get it back, the customer service is nothing short of disgusting they just cut you off and pass you at later date to another agent to start the whole process over again with the same stubborn failed result,to this day my money is still with them as the refuse to pay it back it any other way but Pay ID which they know i cant set up on my bank account registerd with them,it was a scam from the very start and still on going as they continue to stall and pass me from one buffoon agent to the next repeating the same garbage never at anytime really acknowledging the problem or sincerely trying to help,,AVOID AT ALL COSTS.

Date of experience: April 7, 2024
Ohio
1 review
1 helpful vote
Follow Elliot R.
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Once again I havd an issue and no support from crypto.com.
I have emailed, used support,twitter, reddit and am getting nowhere.
It truly is terrible. This a non fault issue and should be addressed quickly in the current markets.
I use another site seriously considering moving everything there.
Customer service replies in 10 minutes.
A big exchange like this should be far more supportive. I have soo much debt now and I don't know how to start over. Emmett of AyrLP provided an excellent service with great communication. They worked tirelessly to help me rebuild my refund.

Date of experience: March 28, 2024
NL
1 review
0 helpful votes
Follow Jesse P.
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Right when the value of BTC skyrocketed, my account got locked. Apparently I need to re-verify my personal information, before I can buy or sell anything. A seemingly simple procedure, but it has been months.
I've tried to contact Customer Service many times, but every time this happens:
- I send them an email
- A couple of days pass
- I get an auto-generated message saying: "sorry it took so long. We assume your problem is no longer relevant, so the ticket has been closed. Please resubmit your ticket if the problem persists."
- And so on, and so on.

Responding to the auto-message doesn't work either. I just get ignored. I tried everything (Through various channels), but the above is the most response I got.

Absolutely terrible, and it makes me feel scammed. Soon the price will drop again, and I'll have to wait another few years before I get another chance to sell. I'm sure I'll have to re-verify then again.

Date of experience: March 18, 2024
California
1 review
0 helpful votes
Follow James C.
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Their customer service and app support is truly shocking. Please don't use them try a different provider.

Date of experience: March 18, 2024
NL
1 review
1 helpful vote
Follow L T.
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Poor customer service
March 17, 2024

I have an issue with the crypto.com credit card. The customer support is a disaster. Better said: non existing. Conversations get closed or ended without solution. Not been able to use my card for over a month. Missed all the benefits. Money still locked. Card still blocked.

Date of experience: March 17, 2024
Australia
1 review
0 helpful votes
Follow joe e.
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Avoid. Used them many times before, all of a sudden a deposit of flow goes missing (to the correct wallet, checked on Blockchain). Their customer service on all channels ignores you, waits, then sends a stock response to the effect of 'because so much time has gone since you complained, we assume your issue has magically resolved itself'. If you then respond, expect to wait and get the exact same response. Suspect this is the next FTX. Ayrlp. C o m brought me to safety they took charge of the situation and traced the transfer and it was reversed back to my account

Date of experience: March 12, 2024
Romania
1 review
0 helpful votes
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DON'T USE THIS APP
March 9, 2024

For the last 3 months I'm trying to get my missing deposit back, they'r support team is not existent!

Date of experience: March 9, 2024
NL
1 review
0 helpful votes
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Dramatic service
February 29, 2024

Seems no real people. My account was "gone" for days. No real people as even email
Is answered ( if at al) by bots. I sent probably 125 different emails and chats to different addresses before I got a vague non relevant answer. Never ever ever again. What a dramatic company. Probably some kind of scam waiting to explode.

Date of experience: February 29, 2024
Switzerland
1 review
0 helpful votes
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Scammers
February 25, 2024

After investing 5,000 € in crypto.com, I was left feeling frustrated and hopeless when I couldn't recover my money from them. I had made payments for crypto tax fees and a verification process, yet I was still unable to access my funds. It seemed like I had hit a dead end, until I stumbled upon Conventlead. Their recovery company was a game changer for me. Their professional and efficient approach to recovering my investment from crypto.com gave me hope again. Their team worked tirelessly to navigate through the complexities of the situation and successfully retrieved my money I cannot recommend Conventlead enough. Their expertise and dedication turned what seemed like a lost cause into a success story. Thanks to their help, I was able to recoup my initial investment and put this ordeal behind me. If you find yourself in a similar situation with crypto.com or any other investment platform, don't lose hope. Reach out to Conventlead and let them work their magic. You won't regret it.

Date of experience: February 25, 2024
Germany
1 review
1 helpful vote
Follow Wolfgang K.
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Scam! Scam! Scam!
February 24, 2024

Ich kann meine Dankbarkeit für den unglaublichen Service von ZONE247. NET nicht genug ausdrücken. Nachdem ich 250€ in crypto.com investiert hatte, schoss mein Gewinn schnell auf unglaubliche 30.000€. Begeistert von dem Potenzial fügte ich weitere 20.000 € meines hart verdienten Geldes hinzu. Als es jedoch an der Zeit war, eine Auszahlung vorzunehmen, war ich dazu nicht in der Lage. Panik brach aus, als mir klar wurde, dass ich möglicherweise meine gesamte Investition verloren hatte.

Zum Glück wurde ich an ZONE247. NET verwiesen, und sie konnten eingreifen und mir helfen, mein gesamtes Geld zurückzubekommen. Ihre Professionalität und ihr Fachwissen im Bereich der Genesung waren wirklich vorbildlich. Ohne ihre Hilfe wäre ich völlig ratlos gewesen. Ich kann ZONE247. NET niemandem in einer ähnlichen Situation wärmstens empfehlen. Sie sind ein echtes Schnäppchen und ich bin für ihre Hilfe auf ewig dankbar.

Date of experience: February 24, 2024
California
1 review
0 helpful votes
Follow Isaak T.
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Dear crypto.com customers,

I want to bring to your attention some concerning experiences I've had with Crypto.com. In my interactions, I've encountered what seems to be fraudulent behavior and a lack of responsiveness from their support team. Despite my repeated attempts to reach out, I have received no explanation for the sudden blocking of my account.ive been with crypto for almost 3 years, please file lawsuit against crypto.com, crypto will pay the highest price?! Their own customer support are scammers and stay away from this phone number ( *******736) is hacker and scam provided by crypto's chat?!
Given these issues, I believe it's important to be cautious when dealing with Crypto.com. I recommend considering legal recourse, such as filing lawsuits or complaints with regulatory authorities like the US Securities and Exchange Commission and financial departments.

While I have a passion for cryptocurrencies, it's disheartening to encounter such practices within the industry. I urge you to exercise vigilance and explore alternative platforms to ensure the safety of your investments.

Date of experience: February 19, 2024
New Zealand
1 review
0 helpful votes
Follow J S.
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As many other users have pointed out, crypto.com operate an awful business model in which they will give their customers terrible rates on trades that do not match up with the true market value. They do this to ensure they profit from their users.

I've had multiple transactions where the true market price has been substantially higher and crypto.com settle a trade at a far lower off-market price.

It is insane that they claim to be the world's leading cryptocurrency exchange, unless they mean they are leading the world at scamming their users.

They will rip you off and then reference their terms and conditions or suggest liquidity issues to excuse their disgraceful behaviour.

AVOID THIS COMPANY, DON'T USE THEIR APP, DON'T TRADE ON THEIR EXCHANGE.

Date of experience: February 18, 2024
New York
1 review
0 helpful votes
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SCAM
February 12, 2024

I've attempted multiple withdrawals, but it never succeeded. They consistently provided excuses, making it impossible for me to withdraw funds. Recently, they've even begun to disregard my withdrawal requests altogether but with the lawfirm ON THE TOPIC ABOVE they help me get all my money back

Date of experience: February 12, 2024