CrunchyrollReviews 150

I'm having issues with my login and I can't get any help with it. I can't even cancel the account because I can't even log into the account.

I used to love Crunchyroll, but it stopped working two weeks ago. Over 4 hours of unpaid work trying their suggested fixes, 17++ emails, 6++ of which suggest the exact same fixes I tried in every single previous email I received, endless proof it's not working… Crunchyroll doesn't care. They even had the gall to blame my internet service provider, refuse to do anything on their end to fix it, refuse to give me a refund for a service they were unable to provide, and only respond to issues/e-mails with a useless AI. They'll never read your emails, never check your proof, never do anything to fix the fact it's their own fault their service does not work.
Yes, they're a "real" company, but don't expect help if something goes wrong, it'll never get fixed, and you'll never get a refund.

They took my money. Issued no receipt. I never received the benefits of the premium service I paid for over 6months. I'm still trying to get a refund but customer service is absolutely awful. They do not respond to questions and sent me the same pre-generated email twice in a row. And all for the measly sum of £40. I need this money to eat and they won't refund it.

Really frustrating that they've took over funimation. Serious lack of English dubs but yet more and more Dutch and Polish dubs...

The fire amazon app is garbage aswell, always laggy and crashes.

Genre function is also garbage and needs a massive overhall.

I had crunchy roll for 11 months about half that time i just could not get things to play. It would sit there and spin the orange circle. This also happens on any device cell phone laptop everything. Finally i got sick of it and made a complaint to them and they asked for all this info on me and my system over a week we went back an forth and not a single time did they every actually try to do anything to fix this issues. I know the issue is not on my side of things as i have a $9,000 pc state of the art right now at the time of this review. *******k xtx7900 64 gigs ram all the top end stuff. I'am a streamer on youtube and twitch. Every other streaming company work just fine only crunchy roll just doesn't play half the time. Even Hidive amine streams just fine. Amazon video, peacock, everything works no problem. Back to my complaint after all these back and forths i said you ask me all these questions what have you done to actually look into this and the CS rep says well we are trying to fix your system. I said have you looked into my account and checked to see if crunchy roll is working properly. No it is not us it is your system. I said if it is my system then why is 1000s of people on reddit having the same issue. They said here is a refund for one month and good by. I will never again use a company like this horrible CS do not waste your money stay away from crunchyroll! Screen shot is take at the time of this review it still will not play anything what a joke of a company

DO NOT ALLOW YOUR CHILD/TEEN TO SUBSCRIBE! Son (15 at time) got a year subscription, it was supposed to finish beginning 2023. Just found out they have been taking out $139.99 (MORE THAN HIS INITIAL PAYMENT) for the last 2 years from my son's bank account. When I saw the latest withdrawal I tried to get a refund and cancel it... NO ONE GETS BACK TO YOU BECAUSE OF COURSE IT ALL ONLINE THEY JUST IGNORE! THEY SEND ALL THIS JUNK MAIL TO MY SON BUT OF COURSE THEY AREN'T GOING TO LET HIM KNOW THEY ARE STILL TAKING MONEY OUT OF HIS ACCOUNT! If I could I wouldn't give ANY stars!

I have been trying to return two products I purchased from them for almost 2 months now, I ordered them as a gift, and they were late, but more importantly the recipient wanted something else so I initiated a return in December. I have tried contacting support multiple times by email and have received no response. I reached out via chat and was told it must be escalated and can only be done through email.

I love the range crunchy roll has, however I've never had a harder time using an application in my entire life. I have to try and play a video, go back and play it a minimum of 3 times to play ANYTHING. Not to mention sometimes it thinks I'm watching things on more than one device… when I try and play something on the SAME DEVICE. Again I love the variety and dubbed content on Crunchyroll, but the struggle just to watch anything on the platform is a constant frustration of mine. How can you charge so much for a membership I struggle to use?

- No profiles
- No subtitles for dubbed version (rarely even CC subtitles)
- Videos will not even play first try. You need to go back and try to play it again
- Technical issues with at least Android TV app

I use Crunchyroll mainly on my macbook Pro, Safari, but sometimes also on Nintendo Switch. Both suck but for different reasons.

Switch has more basic problems like ignoring my language and subtitle settings, and randomly skipping episodes. Like the website, it's not very intuitive.

On Safari, the problems are many. Most of them are little inconvenient stuff but when they add up every little problem becomes more annoying.

If I want to see which shows I have on hold, I have no way of checking it unless I've realized to manually add the show to my watchlist. Why isn't this automated? The 'Continue Watching' list is useless, since it shows EVERY show I've ever watched and I can't erase shows from it?!

If I leave for a moment from my computer and leave the player on pause, and after a moment try to resume watching, it crashes.

It keeps logging me out.

I can't search shows by their japanese names?! The search engine doesn't recognize japanese names of the shows.

Some of the shows it tries to push are way off. If you look e.g. MyAnimeList, a lot of the popular shows seem to stay more hidden unless they're simulcasting or something.

It. Does. Not. Know. What. Shows. To recommend. 'Top Picks for you' is not working at all. And it never changes no matter what I watch and how long I've been watching certain types of shows. There's no option to delete shows from the 'top picks' section. There are always the same shows, nothing new.

It is not intuitive. Even when I manage to find different features and functions, it's after a long search. And it is not customizable like most streaming services are. The front page is full of useless information I don't need. Why do I need to know when the latest Hindi Dub has dropped?

How is it possible illegal sites are better than Crunchyroll? Too bad I want support the industry but I'm not too sure is the money even going their way. I'm already paying and the quality I get is this low, why would anyone upgrade their subscription? The whole deal seems 'easy money, low effort' on their part. Like every american business.

The customer service is of no help.

You can't even cancel a subscription and get the month for you pay left. Basically when you cancel you lose your premium as soon as you cancel and it doesn't wait until your month is done

I had to make a new account, and when I was filling the address information, my country is now FULLY UNAVAILABLE. I can't purchase anymore. RightStuf sent to my country without any problem.

I moved in January of 2022 and requested an address change at that time. I got confirmation from Crunchyroll's customer service team that the address had been updated and I left it that.

On October 25th, 2023 (AGES later btw), I finally got shipping confirmation for my item. Except they were sending to my old address, where I haven't lived in so long that my mail forwarding is expired.

So I message the support chat, asking if they can redirect, and they say they'll escalate it and to keep an eye out for communication from their store team. I never received it. I reached out again a few days later, then again a few days later. And all I got was "we'll escalate it".

I checked tracking today, and the package is out for delivery to my old address. No help or support or contact in 9 days trying to get this corrected (after I ALREADY had it corrected almost 2 years ago!)

Their support team is so handicapped they can't do anything but pass the buck. It's inefficient, stressful, and absolutely not worth it.

No matter the issue you might have with the service, their technical support automatically assume the consumer is at fault somehow.

Getting them to understand your situation is a lot harder than it should be.

It is good for new to anime viewers but if you have been watching for years like me I don't know if subscribing is worth it very little new content it's almost repeat all of the time

It appears the whole thing is run by a person named cristian that still lives in mothers basement. I do not recommend handing over your credit card details and paying for a premium subscription.

The video quality is lacking, with the picture being laggy and glitchy, and the amount of ad breaks is by far excessive. Even youtube wouldn't put 4 ad breaks 6 ads long in a less than 25 minute video.

Illegal lack of captioning for the hearing impaired. They responded to complaints with lies from their lawyers about their refusal to comply with laws about access to the hearing impaired.

I pre-ordered two figures in 2022. One was shipped but for the second, they claimed COVID and a lack of staff delayed the shipment 4-5 times. When I finally asked for a reimbursement, at first someone responded, but then they started ignoring me. I never received a refund. Due to their numerous postponements, they forced me out of the Paypal protection period and my credit card had even less coverage.

Any of the apps outside the web version crash constantly and can barely load. The site doesn't have a working release calendar or release times which is insane because the free pirated sites all have that feature. You cannot select quality on phones or ps5 or xbox so if the app for some reason decides ur internet is slow (when it isnt) it will only play at 240p. Overall it doesn't even beat out the free pirated sites and I am paying for it so.