Crisis Text Line

Two hour wait to be accused of being aggressive and misusing the system, then threatened with suspension.

I'm still waiting after 5 hours to get a response. So much for crisis text line. I have hit an all time low an the last thing it could think of let me down. Thanks $#*!s

I called telling them my situation trying to get help and safety but they ended up calling the police on me defending my abuser... I'M THE VICTIM, IN BEING ABUSED and they had cops come trying to arrest me for wanting to protect myself. YOU WILL DIE BEFORE GETTING SOME HELP FROM THESE PEOPLE!

I had my first experience with Crisis Text Line on Facebook Messenger about two years ago. Ever since then I have been attempting to get the attention of the board of directors and specifically Doctor Aifee Nobel.

No luck. I am glad that there is now a 988 text based crisis line available.

I agree, reading these one and two star reviews from site jabber is much more therapeutic than interfacing with a trained dumbed down human counselor.

This service does more harm than good being online without address to real focus of customer quality reviews.

Thank You.

I also have tried the interface on WhatsApp, same issues.

I've been waiting for a response for 4 hours now to my text. I've tried 6 times. I keep getting automated responses about High Call Volumes with links to advice on how to breathe. Hate the state of mental health support in this country.

Crisis Text Line also shares data with for-profit companies, skirts their ethics review board, and fails to deescalate 40% of calls.

Man, today was rough, and Crisis Text Line? Total letdown again. Gave their Spanish line a shot, but man, over 45 minutes just hanging on. Finally got through, but their Spanish? So choppy, felt like I was talking to Google Translate or something. Tried flipping over to their English line too, but bailed after an hour-long ghosting session.

Switched gears to 988, and what a difference! Quick, on-the-ball service. Makes you wonder why we even bother with that half-baked Crisis Text Line, right? 988's the real deal, instant help when you need it.

At least I got a laugh. My sense of humor is busted. The last thing I said before they closed the chat was "Still feeling hopeless but I guess I can be hopeless longer..." And they closed the chat. They say some rehearsed bull and then spit it at you, send some pdf file with coping skills and call it good. I'd suggest just going to the ER when you feel that way. Or finding someone you trust even though that's a pretty rare find. Those are your best resources.

Made my night worse. Only positive thing was I was connected relatively quickly. I explained what was happening and that I was on the verge of a panic attack and he completely glossed over what I was saying and told me I should check my house for intruders while I could barely stand up. Couldn't find any place to leave feedback on the specific "counselor" so I'm here. Based on the other reviews as well, this place isn't worth texting and may do more harm than good.

It was all so scripted, wrote about being raped and was only told "Thats brave of you to say." I was like no girl i wanna kill myself and I laughed out loud at the responce. "Thank you for sharing all of this. I am honestly impressed with your perseverance and strength to come so far with such difficult thoughts."

They also take forever to reply, clearly copy and pasting. I'm sitting with a razor blade in my hands shaking and people really be taking all the time in the world.

I've been struggling mentally for a very long time, but the other night it all just really got to me. I was feeling extremely lonely and i couldn't stop crying for hours so i decided to reach out and talk to someone to see if it would help me calm down. I understand crisis text line experiences high volume late at night for obvious reason, but 4 hours to get to someone in distress? Id just cried myself to sleep at the 40 minute mark. When i woke up and saw what time i'd finally received an answer i was so shocked. If you want to use this service, don't have issues after midnight lmaooo.

Completely stilted and scripted, it literally had me wondering if I was talking to a poorly programmed bot. I stopped the conversation after getting three responses in 30 minutes of zero substance. I tried prompting ChatGPT with my concerns and it gave me more helpful responses. So, quite literally, you're better off talking to an AI chatbot than what purports to be an actual human with crisis training.

Almost done every time that i've used this platform, i've felt like i was talking to a bot. I felt rushed and just recently it took over 30 minutes for them to connect me to a crisis counselor (who i'm pretty sure is just a bit looking for keywords in your message). These people are not licensed to help with mental health needs. I feel worse after using this site than before.

I had two agents back to back close the text conversation after telling them that I was suicidal and thinking of ending my life within the next few minutes and the second agent had been advised at the beginning of the call that the previous agent had disconnected after informing me she did not "have" to close there conversation, asked me a question, and then promptly closed the text conversation without even waiting for a response. She was aware I was not in a safe state of being clearly indicated by the answer and then asked me something only to disconnect within five seconds and the second agent had been informed of such. I have screenshots and am considering suing the company because they should not be allowed to deal with someone suffering a mental health crisis because of obvious dire consequences likely occurring. I think anyone would be appalled if they knew there was a service like this that could be responsible for further contributing to someone ending their life but nowadays a company will do anything to make money. After this review I will be referring the better business bureau of my experience and asking them to please follow up. Shame on you whoever is responsible for this horrific attempt to scam someone out of money at any Personal cost to the individual. Absolutely despicable depraved and abhorrent behavior from a company!

Robotic responses, inflexibility, selfishness, tone policing.

Also, as an autistic man, I'm done being "corrected" on language regarding autistic people. Don't ever tell an autistic person " the correct way is 'person with autism'.

Counselors are dismissive, and when hurtful, they are unapologetic, passive aggressive,

There us no way to reach a human being with a first and last name regarding their $#*!ty training on counseling and working with autistic folks.

This crisis line can leave you worse off than you were.

Do not recommend this to friends. They will certainly not have an actual person reach out to fix this. They'll just give lip service to get the credit without the leg work.

The CEO makes more than Philadelphia's school superintendent. They are thieves hiding in a non profit.

I have an exceptionally hard time believing this is a real person who thinks my name might be Mania. It's like this every call. In the end, they don't listen and give you resources outside of that you need.

I tried texting when I was feeling super depressed and all I got was a "it'll take a moment to connect you with someone". It was left like that for a long long time and I finally gave up and opted out of the text messages with them. I thought it was supposed to "help" a person I need if they felt like there was no point in living anymore, but they just prove that no one cares. This world has turned to $#*! and no one cares, especially not even a so called crisis text line. Great job ruining our lives.

Texting the crisis text line connects you to a real person anonymously. The 1st make sure you are safe and not going to hurt yourself. Then they talk to you as long as you need to get over the "hump" of anxiety, depression, fears or whatever it is you are dealing with. I have used this service several times and it always helps to know that there is someone who cares enough to take the time to talk to a stranger, free of charge. They take time away from their own life to help others going through a hard time.

They say it takes only 5 mins tops...Hah! NOPE! That's a lie for sure. As a former Crisis Counselor, you better not violate any policy, even on accident, or say anything off of the script or you'll get the axe quicker than you can, "You're so brave for reaching out. You got this.", even if you don't "got this". They hurry you up unless you used to get a caring Counselor like me who let you take your time and didn't speak robotically. They said I went "rogue"! Really? I wasn't even the one who supposedly went rogue, my niece impersonated me when she came home drunk and SHE definitely went rogue. I didn't even waste my time trying to explain. The Crisis Counselor Policy Review Committee, sent me a nasty email saying I committed a severe offense. I thought I was going to be arrested or something! I'm sad to go, especially since it wasn't me who was texting, but do you really think they'd ever believe that? Not worth my breath and don't want to get the person who did it in trouble. She works for another crisis line.

I wanted to talk to someone because I was feeling extremely isolated. The responses left me feeling worse than I did before I contacted them. Everything was so depersonalized and generic that it didn't feel like I was talking to a real person at all. All I got were a few generic lines like "That must be hard to go through, you are brave for reaching out." It is unfortunately not a helpful service.

When I shared my extremely personal story about emotional abuse by a therapist and was at first affirmed by the Volunteer that he had read my message, the conversation quickly took a turn for the worst with him saying "How has your previous therapist cause you to be so repulsed by psychoanalytics that you can't even read it." Which to me at least, is an accusatory statement, and one with some contempt perhaps?

I'm really not satisfied with this hotline at all. Every time I have contacted these people, they basically just repeat what I said, but as a question. And no, I can't go take a walk because I want to kill myself, its 2:56 in the morning-

I texted CTL and the person I was with understood me. A lot of people say it takes a long time to respond but It is nice having someone to talk to when I need help. They also say it's like talking to a bot but it was not like that with my experience. I give it 5 stars.

I have been feeling terrible today and yesterday, so I sent them a text (whats wrong is blocked out for privacy). They never responded the first time after a while, so I stopped it. The next day (today) I was feeling worse about the same situation, so I resent the text. Took some time to respond. I feel so lost and I have ZERO people to talk to this about. If they want to make a hotline, at least make a hotline that answers quickly. This just makes everyone feel worse.