Crisis Text Line has a consumer rating of 2.25 stars from 8 reviews indicating that most consumers are generally dissatisfied with their purchases. Crisis Text Line also ranks 34th among Non Profit sites.
Once I texted. I was dealing with a lot of stressful problems and felt overwhelmed to the point I could not sleep. I had anxiety so bad I had Knott's in my stomach. But I was no way suicidal. The counselor who corresponded with me was very good. I think sometimes personalities have to match in any sort of counseling situation. we connected right away . And he got to the heart of the matter with me quickly. About 10-15 minutes later I felt like I got a big load off my chest and finally slept that night. I thank him whoever he was. very compassionate and understanding during a time I felt so much grief, burden and isolation. I can't thank you enough!!!See positive reviews
I understand that the hotline is NOT a substitute for therapy. But I text them often, once a week maybe once every two weeks. Every single time I text they read through my previous messages and say "well have you used those coping skills?" YES? And those obviously didn't work and that's why I am texting you. I also explain that when I text them I am at work which is why it is hard for me to do my coping skills. They just say "have you looked for a therapist, we can't help you the way you need to be helped." Seriously? All I am asking for is for you to be a little compassionate for like 10 minutes.See critical reviews