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M M.

Contributor Level

Total Points
83

1 Review by M

  • Crisis Text Line

2/12/24

Two hour wait to be accused of being aggressive and misusing the system, then threatened with suspension.

Tip for consumers:
Don't use this site.

There are multiple crisis lines without a two hour wait.

Products used:
Nothing except wasting hours I should have been sleeping.

The agent refused to explain what I said that was aggressive.

Stating that I had been waiting for two hours was a factual statement.

Service
Value
Quality
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Jared W. – Crisis Text Line Rep

We sincerely apologize to hear about the frustration you've recently encountered when you utilized our service. Our aim is to connect all texters with a volunteer Crisis Counselor within five minutes. Rest assured, your feedback is invaluable to us, and we are committed to enhancing our service. Your well-being remains our priority, and we urge you to reach out again if you need support. You can text SHARE to 741741 or reach out via web chat here: connect.crisistextline.org/chat.

M Has Earned 3 Votes

M M.'s review of Crisis Text Line earned 3 Very Helpful votes

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