Crisis Text Line

I didn't know the magic words to get help, apparently. In the first message I explained that I was a sexual abuse survivor struggling with my memories of the abuse and that I wanted to cut myself or drink myself into a stupor. I also explained that I have a child, so I really didn't want to as well. It was 3am and I couldn't sleep and I was about to cut myself. The first response from Brian was that I was unclear, to explain the problem better. I did so, again, in short texts. He said that I seemed preoccupied and perhaps I should text later. He didn't see what the problem was. I said I probably wouldn't do that and to end the session. At that point I was so hurt by his dismissal and my own horrible state that I couldn't tell him that he had made everything worse by dismissing me. I complained to the crisis line later, but I got no reply beyond a bot. The experience was damaging to someone who has a hard time talking about my problems and trusting others anyway, and I know people like me are not uncommon. Don't bother texting unless you plan on saying "I'm going to kill myself in the next few minutes" or something extremely easy to understand. Truthfully, I would have been better off talking to a comforting bot.

The first time i tried this, it was 12 am. I was crying hard that night, shaking, breathing heavily. I was incredibly suicidal. They took THREE WHOLE HOURS to answer back! A lot can happen in 10 minutes let alone 3 effin hours. I hadn't responded back because all my crying tired me out and i fell asleep. The line texts me back about 12 times over a 45 minute period. I'm not sure if this person cared but the next encounter I had, I really do feel like the furst person actually cared.
The second time i texted the line I only had to wait 10 minutes. I texted at 11:30 pm. I sent a message about my issues. I get a response but it seems the person on the other end did not receive my message. I told him i will resend it. He gets this message. I resend my other message. Again be doesn't get it. So he says it seems I do not want to talk anymore and ends the chat there. Both times this place has the gall to ask for a review. I was fuming. I ended up crying because i felt even more alone. I do not recommend this place.

The treatment of the supervisors on this platform is truly embarrassing. While there are 3 or 4 that were decent the vast majority rushed counselors through conversations. There was rarely a time the supervisors wouldn't speed you through a conversation, even when there were several available counselors to take any new convos. The chat could be 15, 30, 45 mins deep. It didn't matter. Their main goal was to rack up completed conversations. Some of the coaches and supervisors where grossly inappropriate as well. I was disgusted by the tone of their messages and their overall lack of self awareness. While I am sure they think having a masters degree sets them apart, they should be reminded that so do hundreds of their crisis counselors. I just completed my PhD in education and worked as a counselor (LPC) for 7 years. And as someone who has also been trained in the profession, I truly think it needs to be said: You are better than no one. You are supposed to be someone people can reach out to for support and guidance. Instead, you use your role on an online platform to bully others. It is shameful. Please, soften your hearts towards the people who need you. People with true intelligence know how to kindly treat others.

I'm not gonna say the crisis I'm experiencing for private reasons but I tried TWICE texting *******- both of which never responded in over an hour of waiting. I understand a lot of mental health crisis' happen at night but that shouldn't make my crisis feel invaluable or invalid at all- and, it certainly shouldn't go unseen! Even now, I'm still waiting for the second persons response- absolutely NO ONE STILL. This is truly unbelievable and downright sick. I need advice and support, and a good safe space to vent. But what I got? A message saying "You are still being connected to a counselor" and hours of waiting for NOTHING. If anything, I could've slept this stress off and asked my mom for help- if it weren't 3:30 in the morning, instead of waiting for this thing for absolutely nothing. I fully FULLY recommend not doing this. Plus, the people all sound like bots too. The way the messages are all usually the same or go in the same general direction? Like- if that isn't a bot or scripted, than idek what is. Do not do this! I recommend calling a crisis line so you can hear an actual person who might even answer sooner- and Trevortext.

They keep records of your texts and will block your phone number randomly. Sometimes they can help you but, normally not.

Very supportive and very understanding got the help I needed they were great I would totally use them again

Did not help me at all. All they did was text me automated text messages and didn't relate to my needs at all. Useless.