CraftyBrandingReviews 9

Began dealing with them when they were called crafty Branding, purchased a logo for a set package fee then later they charged me $330 for supposed copyrighting which is actually free and automatic in Australia, when questioned they 101 excuses and then told me the fee was for trademarking. I contacted the trademark agency in Australia, this company had never applied for anything for me at all. I requested refund and then shortly after noticed they changed their business name to craftive Branding - I now continually get email threats from them as I was smart and cancelled my credit card (so they could not keep taking money from it unauthorised), they continue asking for money and wanting me to pay more to trademark which I have already paid, almost daily threats via email from their supposed "legal team".

I have reported them to the Australian authorities "scam watch" so hopefully they can be tracked down and stopped, before they scam anyone else.

I believe they are based in India and are using Australian websites/urls and emails. Although they have a Melbourne based landline number I believe it it diverted from elsewhere. As when you call them they are only available at around 9 am but at other times of the day not available so I assume they are operating while we here in Australia are all sleeping. (Different time zones).

So I have been reading all these mixed reviews and although my gut said to forget them, I still engaged in an online chat with them to see if they would suit what I wanted and also to get an understanding what fees I would be incurring if they designed my work.
My first question was very easy- please provide your ABN and registered business name. Apparently their internal rules do not allow them to give out their ABN, even though this information is available freely online. When I did an ABN search on their name nothing came up... alarm bells! When I questioned their legitimacy they pretty much said thanks and good bye... Mmmm, thanks Craftive Branding for making my decision easy not to go with you.

Still haven't got my logo after nearly 4 weeks. Illegally accessed my CC for a $220 payment for "Copyright transfer" with IP Australia. Upon checking with IP Aust, they have nothing to do with copyright. This $220 charge was never mentioned to me as a part of the deal to get a logo. Huge and straining debate ensued (with the involvement of IP Aust, my bank and Australian Copyright Council) to get my $220 back. Crafty say they will refund it in 60 days! Go figure!
Still haven't got my logo.

Spent $130 for "premium" service and got 12 logos with same graphic design from template you can easier find from Vecteezy. It's just purely laziness and careless. As per website advertised "if you dont like the design you get refund" and it turned out they only wants to refund you 20% of whole amount paid. Called credit card company today to get transaction disputed.

The website they lured me in was https://www.craftivebranding.com.au/ (under different name)

And they cliamed they have designed the websites for big online businesses as Wotif, hotels.com, etc, it's totally BS.

I paid them money for a business Logo which they created then they asked for $300.00 for copyright registration. They insisted it was necessary. About a month later they asked for another $290.00 for copyright registration and that the previous $300.00 was for paperwork preparation. I refused to give any more money and a quick internet inquiry shows it costs $65.00 to copyright a business logo for life.
To this date I have not received any paperwork for the copyrighting.

I got a logo from them, which is fine, but then was immediately followed up with a proposal to register the logo as a trade mark for another $200, which I agreed to. Never got any email advising that the registration had been submitted despite multiple requests.
Got additional phone calls about building a web site.
Now realise it was all a scam. The original logo creation was just a foot in the door to keep charging me additional fees for things that never happened. And now the web site craftybranding.com.au has gone.

We used Crafty Branding to build and manage our website but in the end we got a half built website that did not work properly.

We exhausted much of our time to rectify many ongoing problems that in the end were too time consuming to fix and some problems that even their team couldn't fix, our customers got tired of trying to access the site and most of them just called and ordered over the phone.

We were also charged miscellaneous charges that we didn't agree to and when we asked about the charges we got no response.

I feel that we had made a big mistake going with Crafty Branding as they offered websites from $249 which seemed appealing but in the end of the day we're very disappointing with not only wasting our money but also our time.

Just remember that it's your money and your business that you are putting on the line and I would stay clear from these guys craftybranding.com.au