So I have been reading all these mixed reviews and although my gut said to forget them, I still engaged in an online chat with them to see if they would suit what I wanted and also to get an understanding what fees I would be incurring if they designed my work.
My first question was very easy- please provide your ABN and registered business name. Apparently their internal rules do not allow them to give out their ABN, even though this information is available freely online. When I did an ABN search on their name nothing came up... alarm bells! When I questioned their legitimacy they pretty much said thanks and good bye... Mmmm, thanks Craftive Branding for making my decision easy not to go with you.