I got a logo from them, which is fine, but then was immediately followed up with a proposal to register the logo as a trade mark for another $200, which I agreed to. Never got any email advising that the registration had been submitted despite multiple requests.
Got additional phone calls about building a web site.
Now realise it was all a scam. The original logo creation was just a foot in the door to keep charging me additional fees for things that never happened. And now the web site craftybranding.com.au has gone.