CPAP.com

Excellent service with live chat. Treonna answered all my questions and sent me links to see a product. Super happy with service

I ordered the wrong type mask and cpap.com is refunding and I just need to order the correct one. Good service!

Rep Agnes was totally on point…. I explained my issue and she immediately got on it and within minutes took care of my issue. Thank you Agnes!

Representative was able to help me understand the reason that my order was in suspense and educated me on the order process at CPAP.com.

Without going into too much detail, I had decided to never purchase another thing from CPAP.com and to make sure that I shared my negative experience so others would not have the same thing happen to them. I had purchased a CPAP machine from CPAP.com and ended up having problems with my machine, After talking to representatives on more than one occasion, I paid the fee to receive a loaner and mailed my machine to CPAP.com to be evaluated, repaired or replaced. When I called to follow-up, I was told that my machine was never received. When my machine was finally located and evaluated, I was told that the tech could not find anything wrong with it, that they were mailing it back to me and for me to return the loaner. I responded to the email that this answer was not acceptable as I had numerous problems with my machine and I was not experiencing any of these problems with the loaner. Six months later, I received an email from CPAP.com to inform me that they were mailing back my machine. I was outraged and called CPAP.com to recap what had occurred. The positive to this terrible experience is that I received a call today from a supervisor from CPAP.com named Agnes who allowed me to explain the situation in detail, she had read all the past communication and was honest enough to admit that CPAP.com was in the wrong. Agnes arranged to send me a new machine, set up the return label, and explained the process. Once my machine arrives, I will be mailing back the loaner as Agnes instructed. Agnes was thorough, knowledgeable, professional and has outstanding customer service skills. She also shared that the company is addressing problems from the past and they are working to improve these customer service issues. Agnes' resolution to my bad experience has changed my negative opinion of CPAP.com to a positive one and I intend on remaining a customer. Thank you Agnes!

I needed help with my order, and Shelly was kind, competent, and helpful throughout the dialog and helped me resolve my issues. Thanks Shelly!

They were very helpful when I called with an issue about my order. It was resolved immediately. They were very attentive to my needs.

I prefer text messaging because then I have documentation of what was discussed. Chad was very helpful.

Shelly was amazing on how she understood my concern and the speed and accuracy in the correction. Nice job Shelly!

Crystal was super helpful and patient with me. She answered all of my questions and helped me place my order.

Chad was very professional and understood my products needs. He has adequate knowledge of the product, and was very helpful.

Needed parts and had a few questions. Brandy did a great job in giving me options to a few solutions.

Chad helped me connect my new mask to my old machine. I gave him a hard time because I could not get it to connect. I did it!