CPAP.comReviews 1,469

My experience with CPAP.COM has been nothing less than excellent. A month ago I knew nothing about CPAP machines but with the help of the website and knowledgeable customer service representatives, I have learned so much. I've spoken to 3 representatives in these past few weeks and my experience has been great every single time! The first representative, unfortunately I don't recall his name, was amazing he was able to walk me through the website over the phone and guide me on how to complete my orders. The second representative spend a great deal of time with me over the phone showing me how to identify the correct cpap supplies. She was also a great help! She was so kind and had an amazing sense of humour. The representative I spoke to today, Samantha, is also amazing! There was an issue with an order I made (not the companies fault), and Samantha was able to help me fix it and re-order CPAP supplies for my grandfather. On top of that, I was so excited to be able to get the supplies at a lower price with the Memorial Day sale.

Every time I have called CPAP.COM my experience has been amazing! I look forward to ordering from them in the future! Thank you!

I'm a long term customer of cpap.com (in Texas) who lives in Canada. I've found over the years, that they have the best selection of items, very good prices (despite the dollar difference) and excellent service. (They cannot sell products of one of their suppliers due to the supplier restricting international sales.) They have an extensive list of reviews on their site which is very helpful for customers.

Recently, I bought an item & the shipping appeared to be stuck and the contracted shipping company had not given me any notification (it had left their company and was with the shipping company). The staff of cpap.com's customer service spent some time looking into this situation, gave me information and updated me on this process. They were professional and patient trying to resolve this issue. A shout out goes to Camyatta who was the primary staff person who assisted me.

Many American companies don't give the same level of service to international customers, this is not the case for cpap.com. I highly recommend them.

The company and it's CSR's have been a pleasure to work with! We had a few shipping issues, not the fault of CPAP.com, but they handled them promptly and professionally. Their mask return policy makes it easy to make sure you have the correct mask for your therapy, the representative was very easy to deal with and went out of her way to make the transaction smooth! Highly recommend this company!

Treonna was very helpful even when it looked like the problem couldn't be solved. She continued to look until a solution was found. She was very polite and didn't give up. Thanks so much

I was making an order on cpap.com and it required a prescription. I contacted my Dr and he said he would send it in but wasn't sure what to do from there. I texted with Treonna. Treonna was able to walk me through the process, found my prescription, attached it to my order and told what to expect from there. Best service I've received from anywhere in years.

Treonna is very helpful for processing my return of masks. She is wonderful!

My experience with CPAP.com is very positive, I highly recommend.

The live chat service was very helpful and they fulfilled my inquiries pretty rapidly by agents Treonna & Shelly. No wonder why cpap.com have 5/5 Stars!

Treonna is a very helpful for me to process my order's troubles, she is very nice and good manner to answer customer question.

Returning and reordering was a easy and quick experience! My customer service agent was excellent and helped me consider a better fitting mask for my needs. Great experience!
Shaun

Applied the wrong coupon at check out, contacted Treonna via Chat who helped make the correction with ease and great customer service

I accidentally ordered the wrong mask size and the instant messaging customer service got me covered with a refund within seconds. A great variety and good stock of cpap supplies and accessories. Unparalleled customer service.

(I was paired with Treona for this situation)

I just had the best person work with me. Treonna went above and beyond to help me and answered my question. She made the exchange extremely easy. I am glad I went with this company to get my mom a new mask.

Had an issue with an item I ordered that was not able to be shipped to my home in the UK. Brandy helped me sort out the issue and choose a substitute item. She was extremely helpful and efficient.

CPAP.com is an excellent source of all things CPAP-related. I have been shopping with them for many years and they have great prices and are experts.

Excellent service with live chat. Treonna answered all my questions and sent me links to see a product. Super happy with service

Company used deceptive ad to gain new clients i signed up for a new account on 3/4/21 completed the signup for "10% & Free shipping with orders over $150" after receiving the code I submitted it at checkout and the price did not change. I contacted the agent with chat and informed them the code did not work... I was told they don't have a code even though you can see it on the site. I then asked for a code and was denied... i informed the agent i would take a screen shot with the chat and create this negative review for deceptive ad practices. Please see the attached screen shot and i urge you to not do business with this company. I will also attach my BBB report to show you i did file a complaint with the BBB for deceptive ad.

CPAP.com customer service reached out to me on 3/5/2021. After reviewing my complaint, we agreed the email that was sent regarding the discount was missing exclusion information. We also address the live chat with communication between the agent and myself to help improve customer service in the feature. The CPAP CSR honored the discount based on the information provided. I would like to thank the CSR for taking the time to address this professionally because of that I completed my original order with CPAP.com.

Treonna was very helpful with my order. I had just placed a new order but was concerned that our Rx was up to date since some of our products were flagged as needing it. I was also concerned with the shipping method and therefore using the correct shipping address. (We do not get USPS delivery at our home, and its much easier to get our mail if using the PO Box). Treonna was able to help me with both concerns.