CPAP.comReviews 1,469

I paid out of pocket for a Z2 travel cpap. First I called cpap.com and talked to a representative about my choices. I told her my main asks were for a quiet machine with humidification. She recommended the Z2 as the quietest and said it had a humidification system that did not need water. I asked if I could use my current P10 mask and she said yes. However, she neglected to tell me (even after I said a major need was humidification) that that mask can't be used with the humidification system. So after getting a 3 day nosebleed from the system I called and after long discussion was told a manager would "review the tapes" and get back to me. After 5 days and no call, I called back and got the same story. The next day I got an email (no call) saying their agent never said the machine would work with the P10. A matter of semantics. She told me the machine would work with the P 10 (which it does) but failed to mention that it would not work with humidification. They did offer to sell me a new mask and give me $5 off. I do not recommend cpap.com

I had the pleasure of speaking with an angel, Kyria C. She provided amazing customer service and walked me through the best options for me. She was patient and amazing at answering all my questions as this is my first time purchasing a cpap machine. Kyria is such a gem and was empathic towards my situation. She deserves a promotion and a raise! Thank you so much, Kyria. You are such a blessing.

Brandy was wonderful to speak to. I had an issue with my new mask and she was able to fix the problem and order my liners for me. I didn't even wait that long on the phone to speak with someone. Thank you Brandy!

Alma was great. She was very helpful and knowledgeable about the different machines and benefits of each one. Amazingly she was much more helpful than either my own doctor or regular supplier of equipment.

Updated Review from 3 stars to 4 stars. See Update at the end.
I do not feel that Kristan did everything she could to resolve my complaint. I have been a CPAP customer for many years and have never had any issues. But, this one really bothered me because CPAP.com should have clearly stated that additional components are necessary in order to make the $379.99 battery bank connect to the CPAP machine. It is not clearly stated at all. The battery features are FIVE (5) paragraphs long. The following sentence is literally in the LAST of those 5 paragraphs, and in the next-to-the-last sentence of that paragraph: "In order to power your CPAP machine, you'll need to use your device's DC charger (not included)." There is also nowhere on the page that gives you information on the DC Converter that is needed. Also, when you checkout, it does not state that you need an additional DC Converter ($84.95) to connect. I only know about the price and where it is located (on another screen) because I called them. My order consisted of two items... a CPAP machine and a battery bank. That's it. So, they know those two items go together but cannot work without the DC Converter. Not happy.
They are charging me a fee for opening the box on the return. I would not have any idea the CPAP would not connect to the battery bank without opening the box. I asked to speak to Elizabeth, the CSR manager, but she was unavailable. This is really disheartening to know that they are charging me for returning something that they know would not work without additional components and something that I couldn't have had any way of knowing.
UPDATE: Carol called this morning and stated that she agreed with my review. They need to make it more clear, as well as have a pop-up during checkout to state that the DC Converter is needed as well. She asked what could she do to resolve the situation. And, it was resolved to my satisfaction. Thank you. Carol, for restoring my faith in CPAP.com.

I mistakenly ordered a large mask cushion when I should have ordered a medium. I have sent numerous emails (to the address on the "Returns and Refunds Policy" webpage) requesting an RMA number but have gotten no reply. Apparently they don't read their emails.

Followup... company contacted me and has taken of the problem.

Thanks to Live Chat on the website, Chad made it easy to take care of my concerns. Live Chat was easy, much quicker than waiting on the phone, and Chad did more than I hoped for. Thanks, Chad and CPAP.com.

Purchased a Phillips CPAP machine on this site. Months later a recall was issued and CPAP notified me. Contacted Phillips several times and was NOT given a definitive response, even with the serial #. Considering that serious stuff was involved (like death) I have contacted CPAP. Com four times on line and they HAVE NOT RESPONDED. I therefore feel confident in stating DO NOT PURCHASE MEDICAL EQUIPMENT AT THIS SITE.

Chad was quick and very helpful to find me what I needed as my request was probably a little unusual. I really appreciate the speed with which he handled my request.

They were very helpful when I called with an issue about my order. It was resolved immediately. They were very attentive to my needs.

Being in the customer service/relations business myself, I am pretty critical of the service that I receive. I have to give a shout out to Brandy. She hit all of the important points and gave me a sense of relief and gratitude when we finished our call. I wish that I could hire her.

Very prompt response and quickly resolved the issue with my order. This was very helpful to have the chat feature especially when hold times on the phone were about 20 minutes. Chad was the agent who helped me.

I placed an order for a Dream Station Go on May 31,2021. It arrived around June 4th. I made an appointment to meet with the pulmonologist on June 11th. This necessitated my removing the CPAP and battery from the packaging (which I discarded). It turned out that I need the Doctor to prescribe an increase in pressure so nothing was done to the CPAP. It was NEVER used. NOTHING was used. The plastic covering the face of the machine was not removed. I rescheduled the appointment. Two days after this first visit, the recall was announced. I called CPAP.com to request a refund for all of my equipment that came to a total of $942. I pointed out that I had just received the equipment and that it had not in any way been used. The declined the request on the basis that the equipment had to be in an unopened package in order to be returned. This is so they can resell the equipment. I pointed out that this is no ordinary return because I changed my mind or didn't like the equipment. This request was because of the recall. They would not budge because they could not re-sell it. I have news for them. Even if the equipment had been in original unopened packaging they would have had to open it in order to install the fix that Philips will provide. My request arises from an unusual circumstance and this company was less than honorable in its response.

This was a good company to deal with, but they have taken a drastic turn for the worst. I ordered a machine; they said I didn't have the right prescription so I couldn't have it. Then they charged my card anyway. I called customer service and waited 30 minutes. No answer. I tried the on line chat. No answer. I e-mailed them. No response.

Look at the more recent reviews of this company; and avoid them like the plague.

I needed to place an order and Brandy T went above the call of duty to help. She's very knowledgeable about this equipment I want to give her 25 stars buy can only give her a 5 star rating.

Placed the order for a AirMini machine with 2 day Fedex shipping. The machine never arrived. I called customer service several times, it goes to a answering machine with no response.
Terrible service.
Their website says there is a live chat option but it was not there.