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I mistakenly ordered a large mask cushion when I should have ordered a medium. I have sent numerous emails (to the address on the "Returns and Refunds Policy" webpage) requesting an RMA number but have gotten no reply. Apparently they don't read their emails.
Followup... company contacted me and has taken of the problem.
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Empty.
Instead, they make YOU pay return shipping! FIVE minutes after placing an order I called & they...
Hi Russell,
We are very sorry for the delayed response to your email as we are a little behind and working to get caught up. We want to take care of the return for you. Someone from our Customer Service Team, will contact you shortly to resolve your concerns.
Best Wishes