CPAP.com

Customer service was great for ordering. My husband bought the Z2 since his res med no longer worked and we needed to go on a trip. It worked the first night. It was only about 2 weeks later when we returned and he called about the problem. Apparently, the z2 was bought as is. So now we have to fix it. It doesn't make sense. The machine was defective. We were going to be a customer
No longer.

I have been a customer for over 3 years. I have ordered supplies including Mirage Swift II Pillow replacements. I recently opened a box of supplies and noticed the pillow replacements were medium when I use large. I called to inquire about returning the unopened packages that contained the medium pillows and was told they could not accept any returns after 30 days according to their policy. I am very disappointed in this policy. Thanks for reading.

Definitely will be using CPAP.com in the future. Had to correct an order at the last minute and Chad was friendly and efficient in helping me out via their online chat. Rare that dealing with customer service with a company makes me want to spend more money with them.

Hello. CPAP.com is a great site to learn the scope of products and varieties of masks and accessories out there. I find the live chat feature incredibly helpful and pretty quick to respond. Answered questions, recommended alternate options to fit my needs, and offered to take the order if I needed assistance. The site itself doesn't get much business from me because they are strategic in how they apply "sitewide" discounts--excluding the items that I want (and probably that are most popular - so I can't blame them). However, I will never make that purchase if the product is excluded from a sitewide sale. If I'm going to pay full retail, I will find a cheaper retailer for that product.

I have had several interactions with CPAP.com since January when I bought my CPAP from them. I don't remember everyone's names who help me each time I have called or chatted with, however I can tell you that every interaction was positive. CPAP.com customer service is top notch. Every CSR has been helpful and made me feel I was valued as their customer. The last decade or so it seems that many businesses unfortunately have become complacent and have forgot that their customers are the reason they are in business. This is not the case from CPAP.com and is why I am happy to provide this feedback. I want to thank Daryl for his help today 5/2/22.

I am new to CPAP therapy and had a lot of questions about what kind of attachments were right for me and compatible with my device. Agnes was incredibly helpful, providing direct links to the information I needed, being patient with all my questions, and even offered with placing my order. (She needs a raise or promotion!) this has been a great experience and I really appreciate all the great work and support I have received - before my machine arrives tomorrow!

I read reviews like most and take everything with a grain of salt. I have had nothing but success with this company in every case. No, never does one want issues to happen, but lets face it, they will. It all comes to how those are handled. And to my experience, they have been first class and I recommend highly

Have been a returning customer for a long time with CPAP.com. The price they offered are very competitive and so far my shopping experience had been very satisfactory.

Earlier this month I bought another machine and before it was delivered, I notice there is a price drop and contacted their customer service. In no time they refunded me the difference.

They just made another happy, loyal customer even happier!

Shelly worked with me on processing a return for a mask that didn't fit. She was quick, polite, and thorough and got my return processed faster than I expected. I've used CPAP.com for years and this just shows that I chose the right company to buy from.

Today I made an error with an order, and I needed to correct my mistake. Typically order issues in general (wherever you're shopping) can be a pain to remedy. This however was probably the easiest time I have had getting an issue corrected. I worked with Shelly on the website chat and Shelly was able to quickly and easily correct the error I made with no delay to my original order shipping expedite. Thank you for the surprisingly pleasant and easy experience. You've won me over to cpap.com from your customer service alone.

I am a new CPAP user and was having difficulty getting a mask that not only worked but was comfortable. I was able to take advantage of their mask try-out policy which made the process easy without the stress of thinking I may spend tons of money figuring it out. I spoke with Daryl and he quickly assisted in getting me a refund on the mask that didn't work for me. Thanks so much for the help.

I have used this company for many years for my CPAP stuff. They have always been super helpful, but today they went above and beyond. So I was silly and ordered the wrong mask, a kind I had not used in years. I did not notice my mistake, though, until I opened it. I chatted with Daryl on their website and he was able to refund me so I could buy the right mask. I did not even have mail in the old one. So amazing! Thank you for all you do, CPAP friends!

My cpap was recalled. (UGH! I know that's a common problem right now.) My doctor has been unable to get a replacement to me. (I know--supply chain issues.) When I finally got hold of my RX and went on CPAP.com Agnes was quick to tell me which machines match my needs and I was on an off the site in under 8 minutes! Looking forward to a good night's sleep.

It is hard to buy cpap equipment, especially when making changes. Cpap.com and Agnes in particular, just make difficult decisions and explanations of equipment so much easier. I had a lot of new changes to make and equipment to buy that I had been struggling with and putting off for a year. One call to Agnes and we worked through each decision. She was fully knowledgeable about pros and cons and I was able to place my order with confidence and relief. I was shocked at the good price for my haul and then it even arrived in 2 days. And this new mask! Total life changer. Very grateful for this company and the knowledge and patience of customer support reps like Agnes.

I have been getting my CPAP supplies from cpap.com since at least 2009. The products have always delivered in a timely basis and, exactly as ordered. My latest order was delivered to an old address. Shelly, the chat person at cpap.com, understood and had the order replaced and shipped right away. I'm sure my items will be delivered in the next day or so. Thank you cpap.com.