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CPAP.com has a rating of 3.91 stars from 1,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat, and new mask. CPAP.com ranks 2nd among CPAP sites.
This company responds to reviews on average within 28 days
It was so nice to be able to talk to someone who knows about the products. I ended up buying a different travel machine than I would have if I bought online and Kelsey directed me to the most popular nasal mask which I have been wanting to try.
Package got lost in transit likely due to a wreck in the weather and their customer service is now all AI and automated. No matter what you type, they give you the same copypasted responses. I had to go through my credit card to get a refund because no matter what I asked or posted, it just kept saying 'Is there anything else I can help you with?' You pay for 5-7 business days shipping in reality it's 7-15 business days. Absolutely terrible people. Do not trust.
Just wanted to leave a note about cpap.com and their customer service. My order arrived on time and I was able to evaluate the products over the weekend. I called in today about some things I needed to return. Calling in about returns usually aren't fun for me. However, customer service rep. Brandy T. Made the experience effortless and highly positive. She quickly assessed my needs, put me at ease and directed me thru their easy return process. Definitely will be dealing with them in the future!
I found that Dasha was extremely helpful and had the most pleasant demeanor! She makes talking to a customer service person not to be a chore. I would hope that CPAP.com would recognize what an asset she is and have others follow her example. She is real and made me feel that I was worthwhile and important. No fakey stuff with her. I appreciate her very much and after dealing with her I will not be price shopping anywhere else for what I need as Dasha is a rare find. Thanks Dasha, Dave Derting, Ephrata Wa.
Hey Dave,
Wow! Thank you for letting us know Dasha, provided you with the high level of service you deserve! We are grateful, she is a part of our team. We will share your kind words with Dasha and please let us know if there is anything else we can assist you with.
Do not buy from this company.
I purchased the wrong pillows for my mask (I made the mistake)
I have E-mailed the company three times with no response.
I just want to exchange them for the proper pillows.
I guess I will let them keep my money and shop elsewhere.
After my post - I was contacted by the company and given a refund.
Products used:
Mask
Hose
Nasal pillows
Greetings,
We sincerely apologize for the inconvenience you've experienced.
Unfortunately, via email response times are typically delayed after the holidays due to increased volume of emails and they are answered in the order received and can take us up to a week to respond, if you need a faster response you can always reach out via phone or live chat and we can take care of you immediately. We should be able to very quickly and easily resolve this for you, which I would even do for you now but the review does not have enough information to find your order or account: if you would like to provide your order details to us such as order number and name on the account, or feel free to give us a call or live chat to get this resolved for you without any further delays. Our team is committed to providing excellent customer service, and it's disheartening to learn that your emails have gone unanswered. This falls short of the service we aim to provide.
To address this promptly, please accept our apologies, and we encourage you to give us a call at 800-356-5221 for immediate assistance regarding the return. We understand your frustration and are here to make things right. We are available 7 days a week M-F 8am-8pm and Sat-Sun 8am-5pm CST.
Thank you for bringing this to our attention, and we appreciate your understanding.
Follow up EDIT: Thank you for providing your order information! It seems none of your emails explaining your issue came through to us, but I was able to refund you in full for all nasal pillows, funds will go back on the card used in 1-3 business days.
I have used CPAP.COM for several years and have purchased all my supplies and even a new cpap machine. The customer service is excellent on the phone and the website is easy to use. Today I had a billing issue that was resolved by Brandy quickly and to my complete satisfaction.
Products used:
nose mask, replacement filters
Hey Eric,
We are very sorry for the billing issue. Thanks for your kind words, we appreciate your business and hope to hear from you again soon!
I engaged in a caht with Erica. She answered all my questions fully and quickly. I was impressed with her knowledge and anticipation of additional needs.
Thank you for letting us know that you received great service! Please let us know if there is anything else we can assist you with.
I was very impressed with my customer service rep Shelly she was very helpful and quick.
I have always had a great experience with CPAP.com.
Products used:
CPAP supplies
Hey Mark,
Awesome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
When I needed assistance to update my transcend cpap, settings, Brandy proved to outstanding. She guided me to website and walked me through the update without any issues. Simply outstanding!
Hey Larry, we are so glad to hear that Brandy, was able to provide you with the needed assistance. Please let us know if there's anything else we can assist you with.
It is always a pleasure to purchase from CPAP.com They have a great selection and knowledgeable staff that can help you with any questions you may have. My customer representative today was Shelly H. And she was excellent. She help me sort out a problem with my prescription, and then helped me select the proper CPAP for my needs. What a pleasure to work with... Thank you Shelly!
Products used:
ResMed CPAP
Hi Bruce,
We're glad you received the great level of care that you deserve! We'll be sure to share your kind words with Shelly and we hope to hear from you again soon.
Crystal at CPAP.com was very helpful in addressing my concerns that my package wasn't delivered as FedEx said.
Hi Lorna,
We are very sorry that your package wasn't delivered. Thank you for letting us know that Crystal provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Package got lost in transit likely due to a wreck in the weather and their customer service is now all AI and automated. No matter what you type, they give you the same copypasted responses. I had to go through my credit card to get a refund because no matter what I asked or posted, it just kept saying 'Is there anything else I can help you with?' You pay for 5-7 business days shipping in reality it's 7-15 business days. Absolutely terrible people. Do not trust.
Tip for consumers:
Customer service is all automated. There is no way to speak to a person. No refunds or help if package is lost.
Products used:
resmed cpap- Never received
Hi Deborah B,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.
We hope to hear from you soon!
It was so nice to be able to talk to someone who knows about the products. I ended up buying a different travel machine than I would have if I bought online and Kelsey directed me to the most popular nasal mask which I have been wanting to try.
Hi Brian,
That's terrific! Thanks for sharing your shopping experience and please let us know if there is anything else we can assist you with.
Brandy was wonderful to speak to. I had an issue with my new mask and she was able to fix the problem and order my liners for me. I didn't even wait that long on the phone to speak with someone. Thank you Brandy!
Products used:
The dream wear sleeping mask
Hi Anne,
Thank you for sharing your experience with us! Please let us know if there's anything else we can assist you with.
He is quick and smart on his response. CPAP.COM MUST BE PROUD OF ADRIAN. AN ASSET TO THE COMPANY. I HAVE TALKED TO HIM MORE THAN ONCE. ORDER NO. *******
Hi Cecilia,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Daryl was very point, quick to respond and clear thank you. The order process was efficient as well
Hi Raj,
That's great! Please let us know if there is anything else we can assist you with.
Instead, they make YOU pay return shipping! FIVE minutes after placing an order I called & they said it was "too late" to cancel it! I will NEVER order from them again!
On CPAP supplies M2
We apologize for the inconvenience. We pride ourselves on being able to ship most orders same day and as such any non-prescription orders are auto processed within 5 minutes. This was the case with your order as well. Once an order has been processed, the warehouse has already started to work on it and we have no way to cancel the order any longer. This is to ensure we can keep our promise to our customers and get their orders shipped out in a timely manner. Again, we apologize for the inconvenience and have also sent you an email with further information to rectify this.
I called in to enroll in the Auto-Supply Subscription program for my new equipment and encountered a great customer service representative in Kelsey.
She was friendly, professional, knowledgeable & courteous. Handled all of my questions quickly and with no hesitation.
I've been using a bi-pap for over 12 years and understand the importance of replacing hoses, mask components, humidifier chambers, filters, etc. It really does protect our health.
Consider setting up cpap.com's automated supply subscriptions!
Daryl was super helpful and informative especially for talking to someone who has limited knowledge on cpaps to begin with.
Thank you, Daryl for your kindness and efficiency!
Hey Kelly! We are happy to hear that Daryl was able to provide the needed assistance! Thank you for the feedback and we look forward to hearing back from you soon!
I was not sure which hose to order for my cpap machine and Dasha S. Was very patient and gave me so much information. She was wonderful! She answered all of my questions and stayed on the phone with me for a long time. The heated hose for my cpap machine arrived today and I am looking forward to using my machine again tonight.
Hi Elizabeth,
Thank you for sharing the excellent experience you had with Dasha! We are glad to hear you have received your hose and please let us know if there is anything further we can assist you with.
I had a number of questions about CPAP machines as I am about to purchase. Both Erica and Shelly in two different chat were excellent. They gave great information and links and were very knowledgeable and courteous. I expect to purchase from this company very soon.
Hi Daneille,
We're glad to hear that you received the needed assistance. We look forward to hearing from you again soon!
Best customer service ever! Dasha was courteous and very much concerns that I get the right product I need. Her knowledge was tremendous and very fast! I WILL do business here again. Thank y'all soooo much!
Hi Ronnie,
You're most welcome! Thank you for sharing the experience you had with Dasha. We look forward to hearing from you again soon!
Yesterday I received an item that I no longer needed and wanted to return, and within minutes, Kayla texted and emailed me an RMA number. She was also very kind and courteous, which I sincerely appreciated.
Hi Kim,
That's wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon.
I had an online chat with Agnes. She helped me correct my order error and with my machine settings. Very helpful.
Hi Louis,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I continue to order from them over and over again because of quick delivery time and wonderful customer service.
Thanks for sharing your shopping experience with us Jerry! We look forward to hear from you again soon.
Chrystal was a GINORMOUS HELP today! Cpap.com and it's customer service ROCKS! Thank you for all you do to help your customers!
Hey Andrea,
That's awesome! We're glad to hear that you received great service. We'll be sure to share your kind words with Crystal and we hope to hear from you again soon.
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Hello Aaron,
We're so glad to hear that Brandy T provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.