I had a RedMed water tub with a hairline crack. It was still under warranty. CPAP customer service answered my call with almost no waiting time! Brandy was able to process an order for a replacement tank immediately and it shipped same day! Amazing service! Thanks so much!
I recently tried a new style of mask. Didn't work well, as I didn't like the nasal pillows. Spoke with Daryl, who immediately instituted a credit to my account. This team is always head and shoulders above other durable medical equipment company's i deal with personally and professionally
Hey Richard,
We're sorry to hear that your mask didn't work out for you. Thanks for the kind words and we hope to hear from you again soon!
Cpap.com is a huge site, but their customer service is lacking. I felt like they were just hurrying me through the process and didn't really care about how satisfied I was. I'd be loath to recommend cpap.com to anyone.
Zachary was absolutely wonderful! He walked me through the process, answered all of my silly questions and made sure that I would have my new mask the next day since my current one bit the dust. He's a gem.
Hey Amy,
That's great! Thanks for sharing your experience with us and we hope to hear from you again soon.
I have one complaint. The equipment I ordered was shipped from Missouri City, TX to Fort Worth, TX on 3/18/22. The distance is 279 miles. It did not arrive. Things get lost in the mail sometimes - no problem. But the company made me wait for over two weeks before they would accept the fact it was lost! I chatted with Crystal this morning and she said she would get it shipped today. Chat folks have been very nice and helpful.
Hi Ken,
Thanks for your feedback! We are very sorry about the delay with you receiving your package. It has been our experience that although shipping estimates are listed 3-5 business days, there could be delays with the shipping company. This is why we have a policy to hold off on re-shipping the package for 10 days as the package will often show up within this time period. Again, we apologize for any inconvenience you have been caused and we hope to hear from you again soon.
The customer-centric and e-commerce experience with CPAP.com has been incredible. They've answered all my questions either via message, or on occasion via video chat to show me product options and examples. Thanks, Daryl and the CPAP.com team.
Hey Dusty,
You're most welcome! Thanks so much for the recommendation and sharing your experience with us. Please let us know if there is anything else we can assist you with.
Can't remember her name, but she did everything w/o question. VERY VERY knowledgeable and so pleasant. I. received my package today, as she said I would. She really needs to be cloned! Your products are priced right and made very well, to last. Highly recommend CPAP.com You will be completely satisfied when dealing with them.
I had several issues when trying to place an online order over the weekend. Carol took control and fixed everything! She made suggestions regarding additional products, explained how each worked, adjusted the pricing where applicable, offered to contact my doctor to get the prescription necessary to place the order, and generally made me feel confident that she could handle any issue I had. Before we disconnected, I had a question about an international converter to use outside of the US and she even explained that one was available for the CPAP machine I had chosen. As a first-time customer, Carol certainly made me feel welcome. I hung up knowing I was in good hands. Thank you Carol!
Hi Wanda, i'm sure Carol would say you're most welcome! We are very happy to hear that you received the level of service you deserve! Thank you for shopping with us and please let us know if there is anything else we can assist you with.
Daryl invested time in working with me to explain solutions for a battery powered back up. Daryl demonstrated professionalism, courtesy and patience in the face of my many questions. I feel like customer service was exceptional. Though several products were out of stock, Daryl helped me find the solution I needed with his technical expertise. Thank you! I appreciate the assistance.
Hi Susan,
We are pleased to hear that you received the level of service and care that you deserve! We hope to have the battery you've chosen in stock soon. We'll be sure to share your kind remarks with Daryl and please let us know if there is anything else we can assist you with.
I have been ordering from CPAP.com for years. They have reasonable prices. I like the extensive reviews of products they have on their website and if there are problems they communicate well. I just spoke with Heath at customer support about an issue and he was able to solve it quickly.
Hi Susan, thank you for being a valued customer! We're glad to hear that Heath, was able to assist you. We hope to hear from you again soon.
Iva R listened to what I asked, gave me detailed answers and made a suggestion for the battery I wanted. Unlike many other salespeople, she found the best fit for my needs, not necessarily the most expensive one to boost her sales figures.
Hi Linda,
We are pleased to hear that Iva provided you with the level of care that you deserve,. We hope you enjoy your battery and please let us know if there is anything else we can assist you with.
I would recommend this business to anyone needing CPAP supplies or machines. Heath explained everything that I needed to do to get my equipment. Very quick and fast service. Thank you Heath for taking your time to generously offer me the best prices.
Hey Martha, we're sure that Heath, would say the pleasure was his. Thank you for being a valued customer and we look forward to hearing from you again soon!
Agnes and Crystal helped my unsnarl an issue getting the prescription form and related information from my doctor's office onto my record. They were friendly, helpful and ultimately got the script attached to my order so it could ship today. I very much appreciate their kind efforts!
Hey Richard!
We are pleased to hear that Agnes and Crystal both provided you with the needed assistance. We hope you enjoy your new products and please let us know if there is anything else we can assist you with
My customer service representative, Cassandra, was by far the most knowledgeable and informative employee I have experienced at any cpap service providers. She exceeded my expectations of service! Will definitely recommend CPap.com for others. Thanks Cassandra, you rocked!
Thank you so much for the great comment about your experience with Cassondra! We will absolutely share this sweet message to her!
Brandy with cust support resolved my issue with a mask right away and helped me select one that should work better for me. She gave me some alternatives should there continue to be leak problems VERY professional attitude
Hi Thomas,
That's great! Thanks for letting us know that Brandy, provided you with excellent service! We hope to hear from you again soon.
Just chatted with Crystal on line & Kayla in person. Crystal took care of address change then had Kayla call for my order. This company has such friendly & helpful employees. I never mind calling them! I appreciate the prompt & professional way they take care of me! Thank you!
Hi Betsy!
Thank you for sharing your experience with us. We hope to hear from you again soon!
I wish all businesses were conducted in the same manner as cpap.com. I am a new cpap user, and I have had amazing personal over-the-phone service from every representative with whom I have spoken. These folks should be training reps from other companies in true service to the customer. The reps take the time to listen and respond to each question or query, and their voices remain focused on your needs. Thank you!
Thanks for leaving a great review! If you ever need assistance in the future, please don't hesitate to give us a call. Thanks for being our customer!
I had received masks that were too large & didn't fit properly. Daryl authorized credit for opened mask and allowed me to return other masks for credit. Very satisfied with the customer service and highly recommend this company. I've been using them for years. Thanks Daryl
Hey Richard,
You're welcome! Thanks so much for your recommendation. Please let us know if there is anything else we can assist you with.
After having a bad experience with another online DME provider I contacted cpap.com. I chatted with Chad twice and he was extremely responsive and helpful both times. The company processed my Rx and order incredibly quickly. What the first company couldn't do in 2 1/2 weeks these folks did in half a day. Cost was more but it was well worth it. After receiving the device I had a question about a feature and Chad had the answer to me immediately. Great customer care!
Hi Dustin,
We're very sorry to hear about the difficult time you had initially with a different supplier. We are pleased to hear that Chad, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
I ordered a small size headgear, but found it did not fit. I was given a courtesy replacement (usually one can only return an item unopened). I was very grateful for this, as out of pocket expenses can add up. Thank you!
Overview
CPAP.com has a rating of 3.5 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Margaret,
We're very sorry about the crack in your water chamber. Thanks so much for letting us know that Brandy, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.