CPAP.com

This is my first experience with CPAP.com. My heated humidifier on my CPAP machine has not been heating lately, so I came to CPAP.com to see what a new unit might cost, etc. Then the CHAT HELP screen popped up, so I decided to give it a try. While we didn't solve my problem, Zachary Hodge went way over and above trying to help me figure out what the problem was... we spent over an hour troubleshooting different ideas. Zachary was patient and resourceful, trying different ways to diagnose my machine's problem. I could not have asked for better customer service... even though I've never been an actual customer. You can bet this company will get my business in the future based on this experience. Thanks again, Zachary!

Crystal with CPAP.com was amazing. She answered all my mundane questions, offered up comparison charts relevant to my purchase and alleviated all my fears for making such an expensive but necessary purchase. I was going to pay over $3,000 for the same machine with fewer bells and whistles from a local medical equipment provider, boy am I glad I didn't. This site is helpful, cost effective, and more user friendly than others I searched on also.

Ever since I have started using cpap.com I couldn't have been happier! Their customer service is very friendly, knowledgeable and go out of their way to help you! Tonight I online chatted with Daryl and he was just amazing! Answered my questions completely promptly and really went the extra mile to make sure everything was clear and I just can't say enough kind words about him and this company thus far! They have had way! Better! Service than the local cpap supply store just a few miles down the road.

Spoke with two wonderful associates today. Ashley and Brandy. Ashley walked me through the process and helped me deal with insurance. Brandy assisted me with placing my order, making sure I ordered the best products for me. Ashley even gave me a follow up call to see if I had any further questions. If the products are as great as their customer service, I'll have no worries.

Agnes with CPAP.com assisted me today; they were prompt and extremely helpful!

I have a subscription through CPAP.com for reoccurring auto shipments of my cpap supplies. However, I need a replacement part sooner than expected, so waiting for the arrival of my next scheduled shipment isn't an option.

I logged into my CPAP.com account and requested help via their online chat support. I was quickly connected to Agnes, who provided friendly, knowledgeable customer service. They verified my identity, reviewed my account, and processed my next, upcoming order right away, so that I would receive my replacement part asap.

While reviewing my account they found, and brought to my attention, that I actually had two reoccurring subscriptions set up for the same items. After confirming that my early shipment request was processed, they removed the erroneous duplicate subscription from my account.

Thank you for going above and beyond to provide excellent customer care, Agnes! Much appreciated!

Carol is a role model for customer service. Carol lead me seamlessly through the purchase of a new CPAP machine and related items. Her knowledge and helpful attitude made it easy for me to make my purchase quickly and without fear. She reviewed the return/exchange policy and made sure I understood what my options were. As someone who conducts business via phone myself, I really appreciate her skills. Great job! Hire more Carols!

After looking at several websites and finding no one responsive to calls or chat requests on those sites I tried CPAP.com. Crystal was with me in a few moments and answered all questions. She knew the answers to my questions about use of not-usually-combined components and was so very knowledgeable and responsive, polite, an excellent customer-service representative. I am preparing to place my order because of Crystal's representation of the company, especially compared with other, previous attempts at contacting other vendors.

In this confusing world of CPAP machines one must weigh features to decide. All units will probably keep me alive but few will keep me happy. Erica answered ALL of my questions, even very technical ones. My Doc and I have made a decision that will affect every night for the next ten years. Thank you, Erica.

I needed special help selecting replacement parts for our CPAP machines. Brandy T was extremely helpful and went out of her way to assist! It's nice to have such a reliable place to order from with such a huge selection!

I received great service from Jennifer when I called *******221. She was polite and helped me get a 20% discount, along with breaking down a packet, giving me the correct size of nasal pillows. She got my order perfect and expediently. Cpap.com hired an efficient individual with wonderful customer service skills. Thank you!

Today I ordered a new Dream Station cpap machine from cpap.com. I was impressed by their personnel who were friendly, knowledgeable, and were able to answer all my questions completely. The order was placed about 1 pm and I received an email notification that it had been shipped about an hour later. Now that's what I call service! I just placed the order about 4 hours ago so, of course, I have not received it, but am looking forward to receiving it. I certainly would recommend cpap.com for cpap machine and supplies purchases. Great service, and prices. Who could ask for more? Bob S

Great service by Carol at the call center. Even though there was a system problem and couldn't get updates on my order status, she was able to find out the info and shared with me. Not only that, she took extra effort to make sure I received this info in my email. I appreciate her help!

I'm not sure I've ever had better service via a website "live chat" than what Agnes provided. She was very quick with answers and alternatives for my issue. Very impressive! One point of feedback that I will share, since I'm a writer and this bothers me more than it probably should: Agnes typed "your welcome" a few times in our chat and it, of course, should be "you're welcome." I know, I know, grammar police. I'm annoying. Sorry for that... just trying to help since Agnes was so helpful to me. Also, the agent Crystal called me to complete my order and she was very pleasant and helpful. Thanks again!

I called to avail myself to the Mother's Day promotion they emailed. I endeavor to keep a backup mask, headgear, and hoses on hand at all times. It was an added blessing to get products using the promotion. I spoke with Brandy, who provided awesome customer service. Brandy explained the difference in the different head gear available. It's always tremendously positive dealing with these folks,