CPAP.comReviews 1,469

I placed an order for CPAP supplies and ran into an issue where one of the items was out of stock even though it did not show this on the website. It cause my order to be delayed for shipping. Daryl assisted me with getting my order corrected so that I could get the other items I ordered why I waited for the last item to be restocked. Daryl was quick and efficient with handling the situation. I only rated 4 starts because of the issue with the item not being shown as out of stock.

Crystal has helped me go thru the questions I asked about the cpap machine and mask that I want. Very professional

I've been a loyal customer for quite some time. Throughout the years, all of my orders have arrived in a timely manner, with all items landing on my doorstep in perfect condition. One item in my last order, Simple Science CleanSmart CPAP disinfectant spray, which had not been closed tightly enough prior to shipment, leaked in the package and saturated most of the box. A quick call to Brandy T from CPAP.com customer service solved my problem in less than 5 minutes. She was able to replace damaged items and arrange for a new order right away! Accidents do happen so it's great to know that CPAP.com is there when you need them and that they have your back!

Daryl was very helpful in trying to locate m prescription and contacting my Dr. for me. Did it all via chat which made it very easy.

Crystal did a fantastic job helping me out with what I need. It was really appreciated and glad this site has great customer service.

Mary B who helped with my order is awesome! Selection on the website was fantastic. Prices were reasonable. Thanks for all your help!

I needed to make a change to my order and I was able to resolve the entire thing over chat, which was so convenient for me. Everyone I have had contact with at this company is so nice and helpful!

I was looking for a battery for my dream station two. Because that Philips model has not been out for a long time, I was having difficulty online finding a battery that would fit. I called cpap.com and spoke with Lacey. She on my behalf made two phone calls to see which batteries were compatible with my dream station unit. She found that the freedom battery I had for my dream station one would work with myDream station too if I only had a different cable. As a result I only paid $69 plus a 20% coupon off for the cable instead of having to buy a nearly $400 new battery. All thanks to Lacey! Kudos to cpap.com for such a great customer service representative.

Shelly was amazing on how she understood my concern and the speed and accuracy in the correction. Nice job Shelly!

I have been impressed with CPAP.com's excellent service and wide selection of models and accessories. Where other suppliers have been ineffective in managing the supply chain disruptions, CPAP.com has weathered them well. I felt they place customers as their top priority. Their contact center is easy to get to (I have never faced wait-times more than 2 - 3 minutes), and is staffed by knowledgeable, efficient, and courteous agents. I would mention Lacey in particular, who helped me through the complexities of ordering, prescriptions and insurance and made it seem easy. Thank you! I will surely be returning to CPAP for my future needs.

After trying to getting Heated tube for my Phillips dream station, 8 try, they are on its way.!

We were having trouble utilizing a coupon code we were given to use at checkout so decided to try out the chat feature. Admit that we were skeptical because our experience with chat has not always gone well. However, in this case Chad was very prompt in responding. He asked easy to answer questions and was very clear and concise. Great experience. The awesomeness continued as we were able to place our order with Kayla! Chad and Kayla rock... thank you for making this so easy.

I sent an email this morning and received a response by this afternoon. I called CPAP.com and spoke to Kayla. She was extremely helpful and service oriented and made the changes to my order. All in all a very pleasant experience.

Excellent service provided. Would use them again. Great company. I really appreciate the great chat response.

I called CPAP in the middle of a business day to order a travel CPAP. Mary B. Answered within 3 minutes. She was thorough; she was patient while I found my prescription. My travel CPAP shipped later that day.

I had an online chat with Agnes. She helped me correct my order error and with my machine settings. Very helpful.

Chatted with Daryl and he was able to quickly answer my questions for the travel CPAP and gave me other options to consider since one is currently not available.
I wanted to get the Breas Z2 but currently not available anywhere. Wanted the Breas model as as my Resmed (big one) hose would not work with the Resmed Airmini. He provided me info on a adapter so that I could consider getting that one (just the cpap without the hoses, etc) right away.

I hv a problem with my order, it send to wrong shipping address. Agnes fixed the problem really fast