CPAP.com

EXP48 Pro battery too large for travel bag. They will not accept return due to being out of plastic bag. Never used. Will not be using this company in the future.

I had an issue with order I placed. I called and was lucky enough to talk with Daryl. He quickly figured out that the order name and prescription name did not match and was holding up the order. My screw up and he fixed fast and friendly without pointing out it was my screw up. Pleasant, polite, knowledgeable and fast - what more could you want? Thanks Daryl!

I was trying to order some supplies but the website was giving me an error. I called their 800 number and spoke to Brandy T. She was very pleasant and helped place my order. She even applied the discount I had mentioned was offered online. Thank you for your assistance.

LaToya P. From CPAP.com was super helpful in identifying what I needed to replace some broken mask parts (I had broken them while cleaning them. She was also extremely professional, courteous, and efficient. She offered to merge my accounts (as I had 2 under different emails) and faxed a prescription form to my doctor to make it easier for me to get what I needed. As I am a technical support director, I feel I can recognize good service when I see it. This was great customer service. Andrew

Thanks to Claudine my order and my prescription were verified and I could quit holding my breath... I sent my prescription the day after I placed my order and then went on "live chat" to make sure they were together. (I'm desperate to get my machine for an unplanned trip next week.) Within minutes she let me know my order and script were together and ready to ship. I don't know how she got that info so quickly, but I really appreciated Claudine's help. She was ALSO really nice...

I had my AirSense 10 in under 20 hours. Nice customer service rep named Daryl. I hear these dudes jacked their prices recently, but they had stock and I am desperate to stay awake during the daytime. I was willing to pay the premium and I'm happy.

After a full week of phone calls to the insurance company, various suppliers, and the current supplier, we finally got the help needed in a replacement machine for the affected Phillips recall. Carol helped us through the process of identifying the best alternative and successfully ordering the ResMed machine that will be delivered tomorrow! I appreciate the professionalism, and knowledge, but most appreciative that I will be able to sleep comfortably, going forward!

Placed the order for a AirMini machine with 2 day Fedex shipping. The machine never arrived. I called customer service several times, it goes to a answering machine with no response.
Terrible service.
Their website says there is a live chat option but it was not there.

Today as I was confused about ordering a traveling
Cap and was lucky to get Mrs. Carol M she was outstanding answer all of my questions very patient, abd professional and explained very clearly. Great job Carol I would recommend cpap.com and ask to speak with Carol.

I spoke with Carol at cpap.com and she was able to work with my doctor to get a prescription sent to complete my order.
Message chats and e-mail are OK, but it is a real person who knows how to get things moving in a timely fashion.

I have bought all of my resupply CPAP products and a CPAP from this website and I have to say they don't always get everything perfect, but they make up for it with their amazing costumer support!

Support service is quick, accurate, and understanding and I have never had a problem that they could not fix within a week.

Not only that but their products are better value than what insurance will ever quite you, unless you are in a premium insurance plan, but honestly I just find their business to be straight forward and a lot more freeing to people that simply cannot afford premium prices.

Also they have quarterly deals that can be up to 20% off which is not hard to find at all and it applies to the total of the cart. Where most other sites just apply the discount to one item. (Which is much less of a deal)

I was very disappointed with CPAP.com when two time-sensitive orders were late. Agnes in Customer Service refunded my shipping fees and assured me that the most important of my two orders would arrive in time. I still don't understand why it will take nearly a month to deliver a single lightweight order for CPAP Mask Headgear, but at least Agnes and Customer Service helped me!

Great assistance and I greatly appreciate you. He informed me before making a decision that a prescription was required for certain items. Something I didn't know. He did recommend a few things. Thank you Daryl.

What a pleasant experience. It was so nice talking with someone who was not in a hurry to get you off the phone. These days it seems like most of the people you talk with are either in a big hurry or in another country and it is very difficult to understand them. Darryl was so pleasant and helpful. He took the time to help me and got me what I needed. That is a rare thing these days. Thank you Darryl! I really appreciated your help. And they price matched. What more could you ask for!