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CPAP.com

How would you rate CPAP.com?
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Michigan
1 review
0 helpful votes
Follow Craig L.
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I've been using CPAP.com for equipment for equipment and supplies for more than a decade. They have great prices, and they are very easy to deal with.

On my most recent order, I wanted advice on trying a different mask alternative, and using the online chat feature, Crystal was very helpful in providing recommendations and advice.

Date of experience: May 19, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Craig!
Thank you for the feedback, we were happy to hear that Crystal was able to assist you! Thank you for choosing us for your cpap needs and we look forward to working with you in the future!

AE
1 review
0 helpful votes
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I was surprised to see that the live chat support was on point on time as they they would at 8 am CST. I was chatting with Crystal and she helped me right away with my issue concerning my prescription not being linked to my account. And thanks to her my shipment will be done today.

Date of experience: June 28, 2017
Oklahoma
1 review
0 helpful votes
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Excellent service
December 12, 2019

Kyria was excellent in every area of service. Kind, knowledgeable of products. Very patient with my questions overall a wonderful experience. I am committed to doing future business with cpap. Com because of my experience with her. You can really be proud of the standards and excellence that she convey to customers

Date of experience: December 12, 2019
Ashley T. CPAP.com Rep
over a year old

Hey George, that is awesome! Thank you for letting us know that Kyria, provided you with excellent service. Please let us know if there is anything else we can assist you with.

Pennsylvania
1 review
0 helpful votes
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I began ordering my new CPAP machine online. When I was unable to enter different addresses for shipping and billing. I called *******221 for assistance. Bianca D. Was able to continue my order from her work station. And after a few small problems were resolved. My order was placed and I am a very happy and satisfied new customer. Thank You. I am looking forward to receiving and using my new CPAP machine.

Date of experience: November 26, 2021
Ashley T. CPAP.com Rep
over a year old

Hi John,
We're glad to hear that Bianca, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.

Florida
1 review
0 helpful votes
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I have never ordered a CPAP/APAP machine before, and to be honest, I was quite intimidated. There are different sizes of masks, different types of machines and varying pricing. However, that was no problem for Jade N. At CPAP.com. She took the time to walk me through each part of the process.

I do not know what you are paying Jade, but it is not enough. I am not sure that I would have purchased today if it was not for her customer service.

Date of experience: November 6, 2019
Ashley T. CPAP.com Rep
over a year old

Hi James, we are very happy that Jade, managed to provide you with the level of service you needed. Thank you for taking time out to share your experience with us. Welcome to the CPAP family and please let us know if there is anything else we can assist you with!

Texas
1 review
0 helpful votes
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Kirya Is Fabulous
June 10, 2020

After many frustrations, not with cpap.com but with doctors and prescriptions, and delays. Kirya was like salve to the wound. Blessings to her. At last, the cpap machine will be in the hands of my adult son who needs it badly.

Date of experience: June 10, 2020
Ashley T. CPAP.com Rep
over a year old

Hi Retta,
That's wonderful! We are very happy to hear that Kyria, managed to provide you with the level of service you needed. We hope your son enjoys his new machine and hope to hear from you again soon!

Texas
1 review
0 helpful votes
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Great Customer Service
November 15, 2020

Kelsie K. Took care of my miss-fitting mask and sent me the correct size no questions asked. This is my second time in needing a correction of an order I received due to my mistake in ordering. Things get fixed with this company and fast. This is my new home for all CPAP future orders,.

Date of experience: November 15, 2020
Ashley T. CPAP.com Rep
over a year old

Thank you for sharing your shopping experience with us. Please let us know if there is anything else we can assist you with.

California
9 reviews
58 helpful votes
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My husband and I both use CPAP machines. We both love the cpap.com website for a number of reasons. First of all, the cpap supplies are much cheaper there than they are through our insurance's vendor. It's very easy to submit your prescription and get a new mask and hose, etc.

Secondly, their forum (message board) is terrific. The members are really helpful and give great advice, which is essential for a person who is new to the whole cpap thing.

Thirdly, when you order from them, you can get a canister of cpap wipes for one penny. The wipes are really good and do not have any funny odors. They leave your mask smelling really fresh.

I'm grateful that cpap.com exists and I do not hesitate to recommend it to anyone I know who is on cpap therapy.

Date of experience: January 4, 2013
Utah
1 review
1 helpful vote
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Learned about this company today. I was so fortunate to have Karla M help me. Honestly, Karla did a spectacular job in not only helping me but was very patient and went belond the call of duty explaining all of my options to even include many things I was not aware of. Karla is indeed a great asset to cpap.com and the management should be aware of her exceptional customer service. Thank you so much.

Date of experience: March 20, 2020
Ashley T. CPAP.com Rep
over a year old

Hi Brian,
Thank you for letting us know Karla, provided you with the exceptional service you deserve! We will share your kind words with Karla and we hope to hear from you again soon.

Tennessee
1 review
0 helpful votes
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I had received an email that there was a problem with my order, I called today and spoke to Tina. She was incredibly helpful, precise and took care of my issue immediately. She sounded professional and like she knows what she is doing. Thanks again Tina! Kim W

Date of experience: February 7, 2019
Ashley T. CPAP.com Rep
over a year old

Hi Kim, thank you for letting us know about your positive interaction with Tina! Please let us know if there is anything else we can assist you with.

Oregon
1 review
0 helpful votes
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Great Online Service
April 19, 2022

I used the chat feature to order a new travel sized cpap. Crystal was my agent, and very helpful. She found my prescription and add it to my order so that it is ready as soon as it arrives. That is such a huge help.

Date of experience: April 19, 2022
Ashley T. CPAP.com Rep
over a year old

Hey Ryan,
Awesome! Thanks for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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One of the most delightful conversations I've had in a long time with a customer service agent. Camyata was simply amazing! Her knowledge of the products, combined with her "more than life" personality are two winning combinations. I'm so glad I called CPAP.com and even more happy I got to deal with Camyata. She is a true asset to the company. She made suggestions and made the purchase of my machine seamless.

Date of experience: November 3, 2022
Ashley T. CPAP.com Rep
over a year old

Hey Candace,
That is wonderful! We're pleased to hear that Camyatta provided you with the level of care and service you deserve. We appreciate your business and hope to hear from you again soon!

Colorado
1 review
0 helpful votes
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Excellent Help
May 31, 2019

After reading many reviews and recommendations online I still wasn't convinced of what direction to go for my travel CPAP purchase. Taking advantage of the phone number provided on the cap.com site turned out to be an excellent choice. Karla was extremely helpful in providing options with insight regarding what would work best for my needs. I was able to purchase with confidence that I bought the best machine and accessories for my needs. I'll definitely be going back to these guys for my next purchase of supplies, etc.

Date of experience: May 31, 2019
Ashley T. CPAP.com Rep
over a year old

Hi John, thank you for allowing CPAP.com the opportunity to service your CPAP needs. We are very glad to hear that Karla was able to provide you with stellar service. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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I purchase from this company quite a bit. I recently had a water chamber develop a leak after only a short time. Crystal was able to ship me a replacement even though I tossed out the box. Great service!

Date of experience: February 4, 2022
Ashley T. CPAP.com Rep
over a year old

Hi James,
Thank you for sharing your experience with us. We appreciate your business and hope to hear from you again soon!

North Dakota
1 review
0 helpful votes
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If there was a rating lower than one star they would have gotten it. Mask (Medium) was a good fit but the head gear was way to small. I called to complain and ask just to mail back the head gear, but the customer service lady wanted me to mail the whole mask at my expense. Was not cost effective to sending back. Very poor customer service after being a long time customer. This type of service I wont buy again!

Date of experience: September 14, 2017
Arizona
2 reviews
0 helpful votes
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He is a worthy representative for your company.
I asked to review him.
He is a great listener, improved my knowledge and a kind, gentle personality, who wants me, the customer to be happy with my shopping experience with you.
Yea Jonathan!

Date of experience: February 6, 2018
Virginia
1 review
0 helpful votes
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Fantastic customer service!
August 10, 2022

My order is in process and I used the chat feature to ask questions on the status and next steps. I was connected with Daryl, who was incredibly helpful and took me though the prescription process to get my order moving. Incredibly nice, quick, and professional! So far I am incredibly pleased with my selection of CPAP.com for my order!

Date of experience: August 10, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Andrew,
Thank you for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.

Maryland
1 review
0 helpful votes
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Answered my question
September 28, 2022

Used the chat feature on their website.
I didn't have to wait long and the rep knew what I meant even when I misspelled words (trying to do 2 things at once). The answer was exactly what i needed. Thank you Shelly!

Date of experience: September 28, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Jeraldine,
Thanks for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.

Texas
1 review
1 helpful vote
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Alma is sending me options I can actually buy. I tried dealing with a Fort Worth company Aerocare and they are awful and don't help at all. My brother-in-law told me about you all. I have not bought anything yet but I will. Heath actually offered to expedite my ship my kit sooner so I get it tomorrow. Unbelievably good service compared to Aerocare in Fort Worth. I will use them for all my future needs.

Date of experience: July 12, 2019
Ashley T. CPAP.com Rep
over a year old

Hi Linda, we're very happy to hear that Alma and Heath managed to provide you with great service! Please let us know if there is anything else we can assist you with.

California
1 review
1 helpful vote
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Dasha S delivered one of the best customer service I've received to date. She listened. She smiled. She laughed. And she took her time to help me trouble shoot my issue. She then helped me search for the best full face mask that I may like. Helped me get it faster, and then she found I was eligible for a discount. I can tell she enjoys helping people. She will go far in this world. Thank you Dasha!

Date of experience: March 6, 2020
Ashley T. CPAP.com Rep
over a year old

Hi Virginia,
That is terrific! Thank you for letting us know Dasha, provided you with the level of service you deserve! However, the 2-star rating, indicates further assistance may be required. Please let us know what else we can help you with to further improve your experience with our company.

We hope to hear from you soon!

Overview

CPAP.com has a rating of 3.5 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.

service
577
value
477
shipping
413
returns
229
quality
388