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Covers & AllReviews 25,231

4.6

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From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+412
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Covers & All Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
4,838
shipping
332
quality
21,547
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Connecticut
1 review
0 helpful votes
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Everything went well. No complaints.
November 12, 2021

Great fit, quick delivery. Easy purchase. Well done.

Date of experience: November 12, 2021
Ohio
1 review
0 helpful votes
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Great online ordering
November 12, 2021

Great communication, made it fit like a glove, will buy again for my needs.

Date of experience: November 12, 2021
Florida
1 review
0 helpful votes
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Outstanding Customer Service
November 12, 2021

Good information on the web site and the chat service is helpful. Ordering a custom shade sail seemed like a daunting project. The customer service from Covers & All is excellent and made the process easy. I received a diagram of the sail very quickly after sending my order. When I asked a question about the shape, the corrected design was sent within an hour. I paid extra for expedited service; when the delivery was several days later than expected, I asked for a refund of the expedited shipping payment. Covers & All responded promptly and I received the refund within a day. Communication with this company is easy and fast. Most importantly we are very happy with the finished product!

Date of experience: November 12, 2021
Colorado
1 review
0 helpful votes
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Thanks!
November 12, 2021

Cover fit perfectly and seems very heavy duty and durable!

Date of experience: November 12, 2021
Indiana
1 review
0 helpful votes
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Very satisfied
November 12, 2021

Used cover for outdoor Tempest Torches. Worked perfectly.

Date of experience: November 12, 2021
Wisconsin
1 review
0 helpful votes
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Great Quality
November 12, 2021

Easy to order. Fits like a glove. Easy to track. Excellent quality.

Date of experience: November 12, 2021
Oregon
1 review
0 helpful votes
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Terrible, outsourced customer service. I would NEVER order from them again. The website is difficult and frustrating to use and NOT clear at all. I ended up messing up my order because of this and they REFUSED to do ANYTHING. The website listed (and pictured) CURTAINS with grommets to hang them. You assume CURTAINS hang, right? I had no idea I had to specify to add grommets (as they were on the PICTURED product) and "somehow " missed the part on the order form where I needed to do that. (Yet, I have bought hundreds of items online without this problem!) IT NEEDS TO BE MORE CLEAR AND USER FRIENDLY. I can surely understand why this company has only 1 star on the Better Business Bureau rating.

Date of experience: November 11, 2021
Veeni M. — Covers & All Rep
over a year old

Hi Mary, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. Though we have tried our best to provide almost all the information over the website we do acknowledge that there is always a scope for improvement. As we are in the custom business, every customer has their own requirements, product shapes, and designs. We have standardized the products and provided the best possible finishing options as per our past experience and data. Customers can select the options as per their own requirements. To avoid an issue and get clarification, you can always contact our 24x7 customer support team via call or chat. As per your concern regards to the website image, we have shown the same just for reference. Upon checking the order details, we have fabricated the product same as per your order details. As you have faced an issue, we have passed the same to the concerned team they will contact you soon to provide you the best possible resolution.

Australia
2 reviews
0 helpful votes
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Perfect Fit
November 12, 2021

Recently received new covers for my Outdoor setting, the team asked questions to ensure the covers were the perfect fit and the turn around time was extremely quick. Great job guys, will definitely use you again.

Date of experience: November 11, 2021
New York
1 review
0 helpful votes
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The fit was perfect.
November 11, 2021

The order was taken for the correct size and delivered on time.

Date of experience: November 11, 2021
Missouri
1 review
0 helpful votes
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Custom patio enclosure
November 11, 2021

What a wonderful experience working with this company. They accommodated our modifications to the original design and the enclosure worked out perfectly. Responses to any inquiries were extremely timely and clarified any questions we had. Many compliments regarding project and have recommended your site.

Date of experience: November 11, 2021
Colorado
1 review
0 helpful votes
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Patio Table Cover
November 11, 2021

Exactly what I was looking for! The one thing I should have done differently was not ignoring your advice about the extra length of the sides. Although I am very pleased with the cover, I should have added a couple inches more to the sides for additional under table tuck.

Date of experience: November 11, 2021
Alabama
1 review
0 helpful votes
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Custom Firepit Cover
November 11, 2021

Good fit and quality. Fast delivery. Looks good with other patio furniture.

Date of experience: November 11, 2021
South Carolina
2 reviews
0 helpful votes
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Square fire pit cover
November 11, 2021

Very pleased with the new cover. Sturdy & weather resistant

Date of experience: November 11, 2021
Michigan
1 review
0 helpful votes
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Easy to order
November 11, 2021

Very good, It was very clear on the information they wanted

Date of experience: November 11, 2021
Florida
1 review
0 helpful votes
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Clear tarp and custom tarp
November 10, 2021

Easy to install. We were not sure about ordering but knew that no matter what we would have material to work with. We were pleasantly surprised by the quality of the design and material used.

Date of experience: November 10, 2021
Arizona
1 review
0 helpful votes
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Great quality
November 10, 2021

Easy to order and fit is great. Price was so affordable. Let me order exact size I needed that I couldn't find any other place

Date of experience: November 10, 2021
Illinois
1 review
0 helpful votes
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Fast Shipping
November 10, 2021

Custom made to fit my deck furniture and shipped extremely fast.

Date of experience: November 10, 2021
Minnesota
1 review
0 helpful votes
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Fast delivery, and I put my cushions in the free tree bag that was included in my garage for the winter.

Date of experience: November 10, 2021
South Dakota
1 review
0 helpful votes
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Not all items were shipped.
December 10, 2021

Seems to be of great quality. No sign of the free Xmas tree storage bag that was supposed to be a promotional item with my purchase.

Date of experience: November 10, 2021
Veeni M. — Covers & All Rep
over a year old

Hi Dave, We are sorry to note your disappointment. Upon checking the order details it seems like the Christmas tree bag is out of stock that is the reason we have partially shipped out your order so the whole order does not get delayed and you will receive the actual product on time. Please do not worry about the same, we will certainly ship out the tree bag as soon as it will come in stock. You will be notified with the tracking details once the product will be shipped out from our side. If you have any other queries, please feel free to contact our 24x7 customer support team via call or chat.

Pennsylvania
1 review
0 helpful votes
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Not your typical chair cover
November 10, 2021

They went back and forth multiple times to get the measurements right and so worth it- perfect fit for my awkward chairs

Date of experience: November 10, 2021