On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great fit, quick delivery. Easy purchase. Well done.
Great communication, made it fit like a glove, will buy again for my needs.
Good information on the web site and the chat service is helpful. Ordering a custom shade sail seemed like a daunting project. The customer service from Covers & All is excellent and made the process easy. I received a diagram of the sail very quickly after sending my order. When I asked a question about the shape, the corrected design was sent within an hour. I paid extra for expedited service; when the delivery was several days later than expected, I asked for a refund of the expedited shipping payment. Covers & All responded promptly and I received the refund within a day. Communication with this company is easy and fast. Most importantly we are very happy with the finished product!
Used cover for outdoor Tempest Torches. Worked perfectly.
Easy to order. Fits like a glove. Easy to track. Excellent quality.
Terrible, outsourced customer service. I would NEVER order from them again. The website is difficult and frustrating to use and NOT clear at all. I ended up messing up my order because of this and they REFUSED to do ANYTHING. The website listed (and pictured) CURTAINS with grommets to hang them. You assume CURTAINS hang, right? I had no idea I had to specify to add grommets (as they were on the PICTURED product) and "somehow " missed the part on the order form where I needed to do that. (Yet, I have bought hundreds of items online without this problem!) IT NEEDS TO BE MORE CLEAR AND USER FRIENDLY. I can surely understand why this company has only 1 star on the Better Business Bureau rating.
Recently received new covers for my Outdoor setting, the team asked questions to ensure the covers were the perfect fit and the turn around time was extremely quick. Great job guys, will definitely use you again.
The order was taken for the correct size and delivered on time.
What a wonderful experience working with this company. They accommodated our modifications to the original design and the enclosure worked out perfectly. Responses to any inquiries were extremely timely and clarified any questions we had. Many compliments regarding project and have recommended your site.
Exactly what I was looking for! The one thing I should have done differently was not ignoring your advice about the extra length of the sides. Although I am very pleased with the cover, I should have added a couple inches more to the sides for additional under table tuck.
Good fit and quality. Fast delivery. Looks good with other patio furniture.
Very pleased with the new cover. Sturdy & weather resistant
Easy to install. We were not sure about ordering but knew that no matter what we would have material to work with. We were pleasantly surprised by the quality of the design and material used.
Easy to order and fit is great. Price was so affordable. Let me order exact size I needed that I couldn't find any other place
Fast delivery, and I put my cushions in the free tree bag that was included in my garage for the winter.
Seems to be of great quality. No sign of the free Xmas tree storage bag that was supposed to be a promotional item with my purchase.
Hi Dave, We are sorry to note your disappointment. Upon checking the order details it seems like the Christmas tree bag is out of stock that is the reason we have partially shipped out your order so the whole order does not get delayed and you will receive the actual product on time. Please do not worry about the same, we will certainly ship out the tree bag as soon as it will come in stock. You will be notified with the tracking details once the product will be shipped out from our side. If you have any other queries, please feel free to contact our 24x7 customer support team via call or chat.
They went back and forth multiple times to get the measurements right and so worth it- perfect fit for my awkward chairs
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.
Hi Mary, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. Though we have tried our best to provide almost all the information over the website we do acknowledge that there is always a scope for improvement. As we are in the custom business, every customer has their own requirements, product shapes, and designs. We have standardized the products and provided the best possible finishing options as per our past experience and data. Customers can select the options as per their own requirements. To avoid an issue and get clarification, you can always contact our 24x7 customer support team via call or chat. As per your concern regards to the website image, we have shown the same just for reference. Upon checking the order details, we have fabricated the product same as per your order details. As you have faced an issue, we have passed the same to the concerned team they will contact you soon to provide you the best possible resolution.