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Covers & AllReviews 25,231

4.6

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From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+412
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Covers & All Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
4,838
shipping
332
quality
21,547
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California
1 review
10 helpful votes
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Horrible customer service
December 10, 2021

I ordered covers for my patio furniture. The zipper came sewn on the side instead of hidden in the back like I requested. And despite my exact measurements the covers are baggy and wrinkled I have called now five times to try and figure out how to re-order them correctly and I keep getting emails from the customer feedback team simply saying they are sorry for the inconvenience. I am very disappointed.

Date of experience: November 10, 2021
Veeni M. — Covers & All Rep
over a year old

Hi Tanya, We are sorry to note your disappointment with the cover received and apologize that our service does not meet your expectations. Upon checking the order, we have fabricated the cover the same as per the order details with the zipper placement. Upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. We apologize that we have missed calling you back on time to discuss the same. As you have shared your concern with us, we have escalated the same to our quality team and will arrange the call to provide the best possible resolution.

California
1 review
0 helpful votes
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Ordering was easy after I got the measuring down. Covers & All sent a drawing of my sectional which made it easy to verify the size and make changes if necessary. It fits great and the material is thick. I expect it to last for many years.

Date of experience: November 9, 2021
South Carolina
1 review
0 helpful votes
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I need a cover for a normal size not mini so back to ordering again

Date of experience: November 9, 2021
Texas
1 review
0 helpful votes
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The quality is excellent, and the measurements are perfect!

Date of experience: November 9, 2021
New York
1 review
0 helpful votes
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Perfect Fit
November 9, 2021

Ordered a custom sized cover for our firepit and was impressed with the professionalism- from sending a drawing to proof the next day, to shipping time was unparalleled. The cover itself was made to order & the material is very high quality.

Date of experience: November 9, 2021
New York
1 review
0 helpful votes
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Great
November 9, 2021

Good experience. We ordered cover before too it's perfect.

Date of experience: November 9, 2021
South Carolina
1 review
0 helpful votes
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Perfect Fit
November 9, 2021

I am very satisfied with my purchase. I ordered cushion covers for my outdoor patio set. The website was easy to navigate. The customer service was also very helpful. They noticed that the top cushions were not exactly square so they created a drawing to verify the measurements before completing the covers. The price was also very affordable.

Date of experience: November 9, 2021
Ohio
1 review
0 helpful votes
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Pool lounge chairs
November 9, 2021

We did not room in our shed, this will protect them through all elements.

Date of experience: November 9, 2021
California
1 review
0 helpful votes
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I had several challenges with Covers and All. First of all, I learned that their online tool for determining size and price is not accurate. Since their tool didn't accommodate our Camp Chef Woodwind 36 pellet smoker, I had to provide pics and verify measurements via email. The initial measurements that were provided in their tool provided the lowest cost. When I provided the requested measurements, the cost increased and by the time the measurements were finalized, the price had increased again. The final cost was nearly 20% higher than the original quote from their online tool. Reluctantly, I moved forward.

The first cover I received for our smoker had fantastic build quality and the fabric felt very durable. However, the measurements were way off and it sagged everywhere and did not fit like a custom cover should fit. After we exchanged a few emails (with pics), they offered to try again. More measurements were provided and confirmed. In total, there were probably 6 requests for verified measurements, which all take time. I provided exacting measurements for everything they requested.

I just received the second cover and it fits nearly identical or worse than the original. So I've got $130 into 2 covers that look like a tarp was thrown over the smoker.

I really wanted this cover to fit and fit well. I honestly think their design process is the problem. The fabric can't accommodate the right angles that align to the measurements that were requested and provided, so that lack of rigidity causes sagging everywhere. When you have one piece that sags, it can still work and look decent. However, when every piece has some sag in it, the cumulative sagging is far more evident. For example, the vertical measurements between the top of the smoker and the top of the shelf/pellet box were provided, which is needed for sure, but then to put a piece of fabric there (vertically) and expect it to remain vertical and not sag is attempting to defy gravity. It just doesn't work. I think my smoker provides too many opportunities for vertical sagging to occur and that's what you see with my cover.

If you do decide to use Covers and All, keep in mind that the cost you were initially quoted will likely not be what you actually pay when it ships from India. In my case, the increase was ~20%. Also, take a good look at what you are trying to cover. If there are more than just one or two vertical measurements (besides the overall height) be wary of the sagging phenomena that you will likely experience which causes an overall sloppy look.

I've requested a refund, which I'm unlikely to receive however I'm hoping that my experience will help someone else and at least establish realistic expectations. I've attempted to reach out to Covers and All but I have not received a reply to my contact request.

The left pic is the original cover. The right pic is the 2nd cover.

Date of experience: November 9, 2021
South Carolina
1 review
0 helpful votes
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Draw string
November 9, 2021

Would like to see the draw strings go completely around the bottom of my boat seat coner instead of just on two corners.

Date of experience: November 9, 2021
North Carolina
1 review
0 helpful votes
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Outdoor Island Kitchen / Grill cover
November 8, 2021

I purchased an outdoor kitchen island w/ a built in grill and wanted a cover that fit the entire unit. I chose Covers & All because they could provide a cover for the whole unit, and because providing measurements for the cover were super easy based on their instructions for how to measure and what measurements to include; they even provide a template for the measurements. I love when things are made easy, and this was an easy experience.

Date of experience: November 8, 2021
New York
1 review
0 helpful votes
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Sturdy cover, and good fitting.
November 8, 2021

Sturdy cover, and good fitting. Slightly shorter than the measurements I took for front and back of the treadmill

Date of experience: November 8, 2021
New Hampshire
1 review
0 helpful votes
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Fire pit cover
November 8, 2021

Ordering was easy, delivered on time, great quality.

Thank you

Date of experience: November 8, 2021
South Carolina
1 review
0 helpful votes
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My review
November 8, 2021

Its was great. Everyone was very helpful. I had made an error in my sizing and your team made every effort to help me through the required changes.

Date of experience: November 8, 2021
Florida
1 review
0 helpful votes
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Detailed Work
November 8, 2021

When my dimensions didn't seem to follow their instructions, they reached out to verify and clarify. I got exactly what I ordered in a timely fashion. Sturdy construction. Easily recommend their work.

Date of experience: November 8, 2021
South Carolina
1 review
0 helpful votes
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Does a great job!
November 8, 2021

Does a great job covering swing. Only wish it came with instructions for use.

Date of experience: November 8, 2021
Michigan
1 review
0 helpful votes
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Quality Product
November 8, 2021

Ordering, including options, was easy. The measuring instructions should include a note about the distance from the top edge to the grommet inside top to prevent floor drag issues.

Date of experience: November 8, 2021
Colorado
1 review
0 helpful votes
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Did NOT FIT
November 8, 2021

It is a great cover but it did not fit, I gave my measurement an additional three inches

Date of experience: November 8, 2021
Florida
1 review
0 helpful votes
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Crappy cover
December 8, 2021

Never use this company again. The cover doesn't even match the dimensions. Just horrible.

Date of experience: November 8, 2021
Veeni M. — Covers & All Rep
over a year old

Hi John, We are sorry to note your disappointment with the cover received. We at covers&all always try our best to customize the cover same as per the order details and comments. As you have shared your concern with us, we have passed the same to our quality team. They will contact you to provide the best possible resolution for the same.

New York
1 review
0 helpful votes
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See individual reviews
November 7, 2021

Ordering process was great blah blah blah blah blah

Date of experience: November 7, 2021