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Covers & AllReviews 25,242

4.6

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From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+412
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Covers & All Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
4,843
shipping
332
quality
21,546
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Florida
1 review
0 helpful votes
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Hands down the best solution!
January 1, 2022

We have now ordered twice and received our covers quickly and they fit perfect. Well made and exactly what we ordered.

Date of experience: January 1, 2022
Florida
0 reviews
0 helpful votes
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Great experience and quality
January 1, 2022

Great experience with a very large and custom grill cover with many different shapes to design around. Real high quality material. Highly recommend.

Date of experience: January 1, 2022
New Hampshire
2 reviews
0 helpful votes
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Arrived late, other than that great quality tarps, at a reasonable price, made for a good value.

Date of experience: January 1, 2022
Indiana
1 review
0 helpful votes
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Great custom cover
January 1, 2022

We needed a large oddly shaped cover for a sectional and this cover is great. We were able to put other furniture under it as well and is so thick and great quality.

Date of experience: January 1, 2022
Texas
0 reviews
0 helpful votes
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Son Christmas gift.
January 1, 2022

The cover was for a work bench for his Green Eggs was more than pleased with the workmanship and the water proof material would recommend to everyone.

Date of experience: January 1, 2022
Colorado
1 review
0 helpful votes
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Trouble with order
January 31, 2022

Ordered a cover that was to have been received within 2 1/2 weeks. It was shipped from India and arrived in Memphis, Tennessee and cleared customs. It was then shown in transit for five days after which it went back to Memphis and back into customs. After being in customs for an additional three days it's status was again shown in transit. I contacted customer service three times using their chat feature and only received a copy of the email messages that the company sent to FedEx. I placed two telephone calls and spoke with individuals at the company again only receiving copies of email messages. I tried using the track order feature at the top of the companies website which was completely unusable. Clicking on a little truck did nothing. I ended up calling Federal Express customs division and spoke with a representative there who finally tracked down the package and had it delivered it to me within 48 hours. The customer service of covers and all is terrible.

Covers & All attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022
New Jersey
1 review
0 helpful votes
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High Quality
January 1, 2022

Covers arr extremely heavy duty compared to others I have had in the past. Dimensions were spot on and fit like a glove. Along with quick shipping and an amazing price for a completely custom product, I am 100% extremely satisfied. Great company, great product.

Date of experience: January 1, 2022
Cayman Islands
1 review
0 helpful votes
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Delivery Date Specification Worthless
January 31, 2022

While placing the order I designated that I didn't want the package to arrive before a specific date. A day or so later I get a confirmation that the order is going to ship and it will be arriving before I wanted it to arrive. Subsequently I spent time talking to a service rep in India and setting up a package hold with FedEx. Company is based in India and is going to ship whenever they get an economic sized load coming to the states. That's fine. I understand that as a business person. Just don't provide people the opportunity to control date of product arrival, if they really can't.

Date of experience: January 1, 2022
Veeni M. — Covers & All Rep
over a year old

Hi Mike, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. Upon checking the details, we understand that we were not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day by providing the best experience to every customer. But in this instance, we failed. For that, we are extremely sorry. As you have shared your concern with us, we will surely pass the same to the concerned team to make the customer experience better.

Massachusetts
1 review
0 helpful votes
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Great service, careful work
January 1, 2022

They went out of their way to make sure they had proper measurements in the exact shape for our oval table, and they delivered a well made cover that fits perfectly.

Date of experience: January 1, 2022
GB
1 review
0 helpful votes
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Great product!
January 1, 2022

Fast delivery. Excellent quality with attention to detail. They thought it through from my original specifications to include grommets to secure the top in high winds. Very impressed and I will use them again in the future

Date of experience: January 1, 2022
Delaware
1 review
0 helpful votes
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Great
January 1, 2022

Great product. Seller accurately provided a customized product

Date of experience: January 1, 2022
Illinois
1 review
0 helpful votes
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Very satisfied
January 1, 2022

Our custom order was rather complicated, but the details your company requested in measurements payed off. The cover fits perfectly and protects the granite countertop and Green Egg grill. Thank you!

Date of experience: January 1, 2022
Tennessee
2 reviews
0 helpful votes
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Cover for screened in porch
January 1, 2022

Excellent quality. Excellent support as I had called to request a change in my order. I called within a few hours of order and they changed the order.

Date of experience: January 1, 2022
Massachusetts
2 reviews
0 helpful votes
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Ordered came in wrong
January 31, 2022

I ordered outdoor curtains and what came is was changed somehow in my order and I got solid plastic curtains. I couldn't return and they offered if I buy more I can get 25% off. Not good enough. I got stuck with 160 dollars worth of plastic I don't need.

Date of experience: January 1, 2022
Veeni M. — Covers & All Rep
over a year old

Hi Maria, We are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. As per the order record, we have fabricated the curtain the same as per the order details. Upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. As we are in a customized business, we customize the product as per the custom size and customer's requirement. Unfortunately, the returned product will not be useful for us. We can certainly provide the replacement or refund if the error is on our part. However, in this instance, our team has provided the best possible resolution for the same. If you have any other concerns, please feel free to contact our 24x7 customer support team via call or chat.

Virginia
1 review
0 helpful votes
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Excellent service and quality
January 1, 2022

We used two tarps to enclose our porch from the weather. Quality is excellent and service was quick!

Date of experience: January 1, 2022
New York
1 review
0 helpful votes
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Covers & All's order form was clear and easy to use.
Follow up questions needed to refine the shape were exceedingly clear and easy to respond to.
The covers came promptly and fit well, good quality materials.
Every company should be this efficient and professional.

Date of experience: January 1, 2022
Massachusetts
0 reviews
0 helpful votes
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Great product
January 1, 2022

Very happy and the covers fit like a glove instead of some generic that is either to big or too small.

Date of experience: January 1, 2022
North Carolina
1 review
0 helpful votes
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Quality product, good service.
January 1, 2022
Updated review

Product arrived on time and exactly as I had requested it be made. Quality seems to be good, but only time will tell with that.

Date of experience: January 1, 2022

Check-out is a little difficult to use
November 30, 2021
Previous review

Check-out is a little difficult to use.

Date of experience: November 30, 2021
New York
1 review
0 helpful votes
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Made perfectly
January 1, 2022

Had 4 custom covers made for my outdoor speakers and sub, as well as my fire pit. They fit perfectly and look great.

Date of experience: January 1, 2022
New York
2 reviews
0 helpful votes
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Ordered a custom cover for our hot tub and they provided excellent service and quick delivery of an excellent cover. The cover should last for many years.

Date of experience: January 1, 2022